Did you know that Microsoft home users can get free technical support? This video gives two examples to explains how to contact Microsoft technical support and open a case.
To get support for Microsoft home users, you can visit the Microsoft 365 Family Support page or the Microsoft 365 Customer Service and Support page by searching Microsoft 365 Customer Service and Support.
Enter the problem you may have, for example, OneDrive shared folder shortcuts that appear as Internet shortcuts.
Select OS version, for example Windows 11.
Click on Sign in to contact Support.
Sign in with your Microsoft account to access personalized support.
Select the product, for example, Microsoft 365 and office. Select Category, Technical Support.
Then click on Confirm.
Click on OneDrive app support.
You can email your question to Microsoft support.
You will receive an email from Microsoft Support with Case number.
Example 2: Open a Microsoft Windows issue and chat or talk with Microsoft support agent.
In Contact Microsoft Support page, enter the problem, for example Windows update.
Choose Windows OS version, Windows 11.
Click Contact Support.
Select product or service. Then Confirm.
You will have options to Chat with agent or call back.
If you click Chat with a support agent and confirm, you will receive a request number and someone from Microsoft will contact by email.
If you click provide your phone number and a support agent will call you. Enter your phone number. And click confirm. Microsoft agent will call you later.