Author: Bob Lin

Situation: The client uses Veeam backup to back up their Hyper-v VMs. The backup doesn’t work and rescan Backup Repositories takes forever.

Troubleshooting: We find the client just configured Microsoft Local Administrator Password Solution (LAPS). All local and domain administrators’ passwords have been managed by LAPS. So, administrator save in the Veeam don’t work. There are some places need to check the credentials.

1. Login Veeam Backup and Replication
2. Click on Backup Infrastructure
3. Right-Click on Host

4. Select Properties

5. Navigate to Credentials. 

6. Edit credentials

If you have multiple Backup Repositories, check them by going to Property.

Check the Share Credentials.

Situation： When starting or restarting a Windows service, you may receive this message: This user can’t sign in because this account is currently disabled.

Troubleshooting: In most cases, the Logon account password is expired or disable.

Situation: The client uses Veeam backup to back up their Hyper-v VMs. The backup doesn’t work on multiple Hyper-V hosts. Source host requires Veeam integration components to be upgraded.

Troubleshooting: We find the client just configured Microsoft Local Administrator Password Solution (LAPS). All local and domain administrators’ passwords have been managed by LAPS. So, administrator save in the Veeam don’t work. There are some places need to check the credentials.

1. Login Veeam Backup and Replication
2. Click on Backup Infrastructure
3. Right-Click on Host

4. Select Properties

5. Navigate to Credentials. 

6. Edit credentials

If you have multiple Backup Repositories, check them by going to Property.

Check the Share Credentials.

Situation: Whenever the suer click on New Email, the Outlook closes.

Resolution 1: Go to Control Panel>Programs and Features>Uninstall. Highlight the Microsoft 365>Change>Repair>Online repair.

Resolution 2: Create a new email. profile. Go to Control Panel>Mail. Create a new email profile. Restart the Outlook using the new profile.

Resolution 3: If you see an event viewer error with Add-ins, you may want to disable the add-ins. Or disable all add-ins for a test.

Situation: The client has a general accounting email address. Accounting mailbox doesn’t show any emails. Message trace shows the status of all emails is Resolved.

Troubleshooting: 1. If status shows Resolved, it could be the email address could be forwarded to someone else. By the way, If the mailbox receives emails, trace message should show Delivered.

2. It may be removed to guaranty.

Situation: When opening WordPress, you may receive this popup: 404 Not Found.

Resolution: The .htaccess may be damaged. Restore it the backup.

Situation： When publishing WordPress, you may receive this popup: Publish failed. The response is not a valid JSON response.

Resolution 1: Upgrade WordPress to latest version.

Resolution 2: Add classic-editor plugin.

Resolution 3: Reset Permalinks. Note: if the Permalinks are set different from before, you may have problem to run the post.

Situation: When working on Outlook, you may receive this message “The operation cannot be performed because the message has been changed” randomly.

​

Resolution 1: Run Outlook repair.

Resolution 2: Run office online repair.

Resolution 3: Try running the SARA Tool: https://diagnostics.outlook.com/#/

Resolution 4: It could be add-ins issue. Go to Outlook add-in Adobe Send & Track for Microsoft Outlook – Acrobat. Disabling it.

Resolution 5: Enable Exchange cached mode.

Resolution 6: That happens because you may have a large email size so that you must wait a moment for the sync completed.

Resolution 7: This seems to be a problem only with IMAP accounts.

I fixed my problem on the IMAP account (which, ahem, started after a Microsoft update) by using Outlook’s “repair” tool:

– In Outlook, right click on the mailbox in the left-side navigation bar.

– Choose “Account Properties.”

– In a blue toolbar about 1/3 of the way down the window, “Repair” is one of the choices.

– Click Repair. It only took about 5 seconds.

If you move the emails and receive this popup,

1. Open Outlook > File > Options > Mail > Under Conversation Clean up, Uncheck When a reply modifies a message, don’t move the original > Restart Outlook (it is is already unchecked, check it Restart Outlook, Uncheck it and Restart Outlook)

2. If above doesn’t work, uncheck all options under Conversation Clean Up
3. Account Settings > Open your account > More settings > Under Advanced tab, put INBOX in Root Folder Path. (If your all folders disappear, simply remove INBOX from here). Note: Do NOT use option # 3 above.  With an IMAP account this will empty an entire folder!  Really, REALLY dumb suggestion that cost me a ton of data!
4. Select Cleaned up items will go to this folder.

This is a known issue with IMAP accounts. The change (read state) needs to sync with the server before you can move it, which only takes a split second, but outlook keeps a hold on the message until you switch messages.

Situation: The client has Veeam backup running on a Windows server. They keep receiving this warning: Host is unreachable. Cannot connect to servername Details: Failed to call RPC function ‘EpAgentCollectSystemInfo’: Error code: 0x80041013. Cannot query class instance from enumerator object. [WMI] Failed get next object in collection.

Troubleshooting: We find the client has a Veeam agent backup. However, the VM has been migrated to another host.

Resolution: Remove it from the Physical & Cloud Infrastructure and then uninstall the VM. if that doesn’t fix the problem, you may want to restart all Veeam services.

Situation: when running Relius, you may receive this Error in ProcessManualMode: Component ‘Tab32x30.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.

Resolution: Unregister and re-register all *.ocx files by running C:\Program Files (x86)\Relius\Admin\REGUNREG.EXE