Troubleshooting Computer Browsing Issues
- Resolution with Screenshots
Can ping and search a remote computer but not browse it
see any or only some computers in My Network Places
share after 15 minutes
Computer Browser service is disabled on Windows Server 2008
Lost connection after 45 minutes because of master browser
Browsing issue on Multihomed DC
computer screw up the network
browser was unable to retrieve a list of servers from the browser master
The Computer Browser service does not
The Computer Browser service on local
computer started and stopped
The Computer Browser service terminated
with the following error: This operation returned because the timeout period
Computer Browsing over WAN
Windows 2008 WINS Issue
If you can see or search a remote computer in mixed OS (win98, ME, NT, W2K
and XP) network, this is master browser issue. You may try to use browstat.exe
from NT resource kit to check the master browser status. Or stop computer
browser on w2k/xp.
For consultants, refer to case 100903RL.
Can't see any
or only some computers in My Network Places
Symptoms: you can map the remote computers' shared
folder, but you are experiencing the following issues:
1. Can't see any or some computers in My Network Places.
2. It takes long time to show networking computers in My Network Places.
3. The networking computers show in My Network Places randomly.
Resolutions: this is likely Computer Browser
1. If there is a multi-homed or RAS machine on your network becoming the browse
master for the wrong subnet, disable the Computer Browser service on the
2. Check any errors in Event Viewer, especially Browser error. If you have peer
to peer workgroup network, you may want to disable Computer Browser services on
3. If you can't disable the Computer Browser service because the compute is the
PDC, you can unbind NetBIOS from one interface in network advanced settings.
4. W2K/XP may not show on the My Network Places if it doesn't
use Windows Logon Passwords or has blank password.
Master Browsing issue on
You may experience browsing and/or NetBIOS name resolution problems if you
install a DC on multihomed server. This is because each browser service bounds
to each interface operates independently and does not merge the browse list for
separate networks. The master browser is confused.
Symptoms: you have a workgroup network and most
computers are win9x, NT and ME. After you add XP computer into the network, you
can't browse other computers in workgroup list.
Resolutions: This is mostly like master browser
issue. The simple solution is stopping Computer Browser service on the XP. To
stop Computer Browser service, go to the Computer Management>Services and
SYMPTOMS: 1) Event Viewer System log shows Event id: 8021 and
Description: The browser was unable to retrieve a list of servers from the
browser master <PDC> on the network \device\<protocol_netcard>. 2) Event id:
8032 and Description: The browser service has failed to retrieve the backup
list too many times on transport of <protocol_netcard>.
This symptom occurs because
1) your computer is a multihomed computer or using multiple network cards in
the same subnet; 2) your computer is a master browser; 3) Your computer is
running the TCP/IP protocol.
Resolutions: find the failed protocol_netcard or use browstat status
(from NT Resource Kit) to find the problem and the card. Then
1) Stop computer browser to prevents the computer from receiving computer
browse lists from other networks.
2) Remove or disable the card.
3) Unbind it from the workstation service.
4) Uncheck Client for MS Networks on the card.
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