Situation: The user just changed his domain login password. After that he can’t make phone call.

Troubleshooting: Logoff Shoretel Connector and re-login.

Situation: after enabling Azure Multi-factor authentication, the client can’t login his Office 365 account. For example, the Word shows the username with yellow or sign in. When he tries to login and select work or school, the window disappears.

Troubleshooting: 1. Run Office repair.

2. Run Credentials Manager. Click on Windows Credentials. Remove all office 365 related credentials.

3. Run Settings>Home>Accounts. Click on Access work or school. If you don’t see Office 365 account, click Connect. If you do see the office 365 account, disconnect it. Then re-connect.

Situation: the user is using Outlook 2016. She opens Outlook this morning and gets this message: cannot start Microsoft outlook. cannot open the Outlook window. The set of folders cannot be opened. the information store could not be opened.

Troubleshooting: Repairing Outlook doesn’t fix the problem. We have to remove and re-add Outlook profile.

Q: After we use group policy to add url to IE local interanet zone , users can’t add others url by themselves. Why? We want to use group policy to URL and the users can’t remove, but they can add some URL by themselves.

Situation: The client has a problem with the office Excel. If the mouse is hand sign, it works fine. Sometimes, it changes to + sign and she can’t save the file.

Troubleshooting: run Office repair.

Situation: The user gets a new Computer with Office 2016. However, whenever she try to change the Signature from Outlook options, the Outlook freezes.

Troubleshooting: run Office repair.

Situation: the client receives a Gmail a security warning and followed the instruction to change the security settings for Gmail. After that he can’t access Gmail in his Outlook and it keeps saying “incorrect password”.

Troubleshooting: 1. Make sure you Turn on  IMAP in Google account. Please check this post: Configure other email apps to check Gmail

2. Make sure you use correct port and enable SSL. Also check this post: Configure other email apps to check Gmail

3. You may want to allow less secure apps. Please check this post: How to Allow less secure apps in Gmail

If you use “less secure apps or devices” accessing your Gmail account, you may not be able to do so.

This error message may be the result of a corrupt table in the current document.
You can recover the contents of the document and the table by closing the document, and then reopening it by using the Open and Repair command in the Open dialog box. To find the Open and Repair command, click the File tab, click Open, click the down arrow next to the Open button, and then click Open and Repair. After the file is repaired, the corruption or incorrect formatting of all tables in the document should be corrected.

1. Downlaod and install iTunes on the PC.
2. Connect your iPad to your computer.
3. Run iTunes on PC.
4. Click the “Device” icon. It’s an iPad-shaped button in the upper-left side of the iTunes window. This will take you to your iPad’s page.
5. Click File Sharing. This tab is on the far-left side of the iTunes window in the “[Your Name]’s iPad” section. Doing so brings up a list of apps that store files on your iPad.
6. Scroll down and click Add File…. This button is in the lower-right side of the page. Doing so will open your computer’s File Explorer (Windows) or Finder (Mac).
7. Select a file. Click the file that you want to add to your iPad to select it. You may first have to go to the file’s folder location by clicking the appropriate folder on the left side of the window.
8. Click Open. It’s in the bottom-right corner of the window. You should see the file’s name appear in the app’s window in iTunes.
9. Click Sync. This button is in the lower-right side of the iTunes window. Doing so will add the file to your selected app on the iPad. At this point, you can open the file on your iPad at any time, even if you aren’t connected to the Internet.
   • You can click Done after the sync completes to return to the main page.