Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Mitel phone: can’t make phone call after rebooting the appliance

Situation: The client use Mitel phone system. After they restarted the appliance, no one can make the phone call and it shows: the server required for this operation is not available the users can’t change the phone from DND to Active.

Resolution: Reset Turn the ShoreTel Switch TS100DA by turning it off and then on.

Mitel softphone problem

Situation: the client has been using Mitel/ShoreTel phone system. Some users compliant ” Internally I do not have any troubles, but all outside callers complain about static and breaking up regardless if it is inbound and outbound calls”.

Troubleshooting: 1. Check the switch port and make sure the QoS is configured on the network to prioritize voice traffic.

2. If the user has softphone, replace it with deskphone for a test.

3. Make sure the Mitel phone settings is Softphoone also.

4. Try to reset the softphone or restart the Mitel Connect or even restart the computer.

Please view this step by step video:

How to stream music or audio in Hyundai using Bluetooth?

1. Ensure your device is paired with your audio or navigation system. For help pairing your device, visit HyundaiBluetooth.com.
2. Open a music player or podcast app on your device and begin playing.
3. Press the MEDIA button on your audio or navigation system to listen to the audio from your device in your vehicle
4. Use steering wheel or on-screen buttons to control the audio playback

Device isn’t quite ready for Windows 10 update

Situation: The client’s computer shows this message: The Windows 10 May 2019 Update is on its way. We’re offering this update to compatible devices, but your device isn’t quite ready for it. Once your device is ready, you’ll see the update available on this page. There’s nothing you need to do at this time.

Resolution: Since some of new feature are not compatible with certain hardware, drivers or installed software in your computer, the update will not be installed . If you try to download and install the feature update, it may cause booting problems, BSOD, crashes or performance issues after upgrade. The best solution of this problem is wait for some time until Microsoft fixes the incompatibility issue between your computer hardware and Windows 10 feature update.

“Save Print Output As” in a folder

Q: Hi Bob. Our reception 2 computer went through an update last night. Now, when we go to print from DVMAX, it automatically is going to “Save Print Output As” in a folder, instead of printing right away. Any ideas on how to fix this?

A: Open the Properties of the printer. Click on Ports. File: Print to file is checked. Check the printer instead that should fix the problem.

Can’t print to a shared label printer in DVMax

Situation: The client can’t print to the shared label printer in DVMax after they install the printer.

Troubleshooting: 1. Make sure the label printer is shared on DVMax by following this post:

How to configure Label printer on in DVMAX

2. If the shared printer is configured correct on DVMax, on the client side, make sure “This station prints labels” is checked. Also make sure you have * on the shared label printer if you have multiple label printers.

3. Make sure the shared printer name is correct. In above example, the first printer name should be Pharmacy1 instead of Pharmacy Label Printer.

4. Make sure the correct port is selected, for example \\pharmacy2\dymo LabelWriter.

5. If you don’t see the Printer driver, it may be you haven’t install the shared printer locally. Add the shared printer on the client computer.

6. The Label Printer type should be Driver-Based Printing instead of DYMO Label Printer as shown above.

7. Make sure the shared printer is update the list on the host computer and make sure the printer is shared.

8. If the host has shared the printer and you can see it on DVMax, you need to go to File>Label Printer Setup>Setup to make changes such as Label printer type, Selected Printer Driver and Label Printer Name. You also have a option to test the print.

Can’t print to label printer on DVMax

Whenever you change a computer name, username or have a Windows update, DVMax may have problem to send a print job to Label printer .

Here are some troubleshooting: tips:

  1. If there is a Windows update hosting to restart, go head to do so.
  2. If the shared printer is offline or out paper (that is not true and you have paper in the printer), restart the computer or reset the printer.
  3. To reset the printer, please unplug the USB/Printer cable and unplug power cable.
  4. Reset the Label printer by following steps: 1) Close all open client, patient, invoices, appts, etc. until you’re looking at the main screen of DVMAX.
    2) Go to the File menu and choose Setup Label Printers.
    This Station has an attached Label Printer should be checked.
    If this station should be Shared with other stations, verify that Setting is checked also.
    3) Click on the Setup tab.
    Label Printer Type should be: Dymo/CoStar Label Writer if it is connect to Com#. Otherwise, select Shared Printer.
    4) Label Printer Port be set to the port your Label printer is on. Typically this is KeySerial1 on a Macintosh. For Windows, it can be anywhere from COM1 – COM8, or sharedPrinter name.
    5) Click Print Test Label once you have chosen a port/printer to use and give it 5-10 seconds to see if the Labeler responds.

Only one copy was printing while more than one copy required

Situation: The client has a problem to print multiple copies. When he tries, he get this message: Only one copy was printing while more than one copy required. RAM disk is full or not enabled. Or, SSD or SD Card is full.

Troubleshooting: If it is HP printer, try to disabling Mopier mode.

  1. Start > Devices and Printers
  2. Double-click printer
  3. Double-click “Customize your printer”
  4. Click “Device Settings” tab
  5. Scroll to bottom of page and change “Mopier Mode” to Disabled under the “Installable Options” group.

If it is Kyocera printer, you may try to install Printer RAM Disk.

Note: 1. If this printer is in server, please enable Printer RAM Disk.

2. You may need to restart Pinter spooler on both server and client.