Situation: The client lost her USB drive. When she can see tit in Disk management with Unknown and Not Initialized.
If she tries to initialize, she gets this message: Data Error (cyclic redundancy check).
Troubleshooting: 1. Try Stellar Data Recovery scan and deep scan, can’t see any files.
2. Try EaseUS Data Recovery, scan and deep scan, can’t see anything.
3. Try MiniTool Power Data Recovery, we can see some RAW files.
Situation: when the client tries to install .NET Framework 3.5/2.0 on his Windows 10 computer, he gets this error:
Windows couldn’t complete the requested changes.
The changes couldn’t be completed. Please reboot your computer and try again.
Error code: 0x800F0954
Troubleshooting:
Add-WindowsCapability -Online -Name NetFx3~~~~ -Source E:\Sources\SxS
2. Bypass WSUS if you have WSUS. Please refer to this article:
Diagnostic Fee: $50 (waived if it is for personal use or paid for the recovery)
Level One – Data accidentally deleted from a working drive; Data lost because a drive was reformatted; Lost data because of Windows OS update: $199 up to 10 GB (includes Diagnostic Fee: $50.00).
Level Two – Windows OS corruption; Files are damaged; Files deleted and then overwritten after continued hard drive use: $399.99 up to 10 GB (includes Diagnostic Fee: $50.00).
Level Three – Windows severe file system issues; Encrypted files; Light mechanical issues: $599.99 up to 10 GB (includes Diagnostic Fee: $50.00).
Level Four – Serious server issues with file system or software; RAID file system recovery; Failed or damaged hard drive: $1000 up to 100 GB (includes Diagnostic Fee: $50.00).
Additional Fee is $100 per hour after 10 GB/100 GB (Level Four) GB recovery.
Diagnostic Fee: $50 (waived if it is for personal use or paid for the recovery) Fee: $50 (waived if it is for personal use or paid for the recovery).
Windows Workstation Recovery: $150 (includes Diagnostic Fee: $50.00).
Windows Server Recovery: $250 (includes Diagnostic Fee: $50.00).
Additional Fee is $100 per hour if it is more than 3 hours.
Situation: When the user opens Outlook, he gets this error: “The name on the security certificate is invalid or does not match the name of the site”
Troubleshooting: In most cases, this is Autodiscover Domain Name System (DNS) records issue. Use https://testconnectivity.microsoft.com/ to troubleshoot Autodiscover problem or This Microsoft article may help:
“The name on the security certificate is invalid or does not match the …https://support.microsoft.com/…/the-name-on-the-security-certificate-is- invalid-or-does-not-match-the
Or try to clear the cache.
Situation: Whenever morning, the user has a black screen and can’t login the domain computer. After restarting the computer, she can’t login because the account is locked.
Troubleshooting: The event viewer shows Event ID 40960: The Security System detected an authentication error for the server LDAP. The failure code from authentication protocol Kerberos was “The user account has been automatically locked because too many invalid logon attempts or password change attempts have been requested.
We find the user changed the computer screen save recently and she selects a family photo. We fix the problem by disabling the photo screen save.
Note: You may use some tools to troubleshoot this issue.
Account Lockout Tools
http://technet.microsoft.com/en-us/library/cc738772(WS.10).aspx
Virus alert about the Win32/Conficker worm
http://support.microsoft.com/kb/962007
Also
•user’s account in stored user name and passwords
•user’s account tied to persistent mapped drive
•user’s account as a service account
•user’s account used as an IIS application pool identity
•user’s account tied to a scheduled task
•un-suspending a virtual machine after a user’s pw as changed
•A SMARTPHONE!!!
For more refer KB article:http://technet.microsoft.com/en-us/library/cc773155(WS.10).aspx
Troubleshooting account lockout the Microsoft PSS way:
http://blogs.technet.com/b/instan/archive/2009/09/01/troubleshooting-account-lockout-the-pss-way.aspx
Using the checked Netlogon.dll to track account lockouts
http://support.microsoft.com/kb/189541
If the multiple user ids are getting locked in AD this could be the sympton of Win32/Conficker worm.
See this similar thread too:
Event ID 40690 – Accounts keep locking out
http://social.technet.microsoft.com/Forums/en/winservergen/thread/8c684d03-c075-4015-8799-03ee9f1cd853
http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/e1ef04fa-6aea-47fe-9392-45929239bd68/
Situation: The client can’t send print job to Dymo Labelwritre 450.
Troubleshooting: 1. Make sure you have correct printer driver.
2. Make sure the cable is good.
3. If it is a new Windows 10 computer, make sure the USB port works. Try different port for a test.
Situation: The user has a problem to open Word and Outlook. When we try to repair Office,, it gives this error: error code 30034-4.
Troubleshooting: 1. Run SYSTEM FILE CHECKIN: SFC/SCANNOW .
2. Disable firewall and any security software.
3. Uninstall and re-install Office.
4. Make sure no pre-existing Office version in the computer.
Situation: After install Office 365, the user can’t open any Office apps such as word, Outlook. When trying to uninstall office, he gets this Error Code 30015-25.
Troubleshooting: 1. Restart the Computer doesn’t fix the problem.
2. Run repair doesn’t fix the problem.
3.
Situation: the user can’t download and install Office 365.
Troubleshooting: 1. try to add www.office.com to Internet Option>Security. That doesn’t fix the problem.
2. Try different Internet Browser. The same problem.
3. Go to Internet Browser settings to clean the cooks and history. That fix the problem.
Situation: the client has Palo Alto firewall and use their VPN for remote access. The problem is they can’t copy big files from the network resources to the VPN client.
Troubleshooting: We don’t know the reason for that. However, if we copy the file through RDP, that works fine. This is the temporary resolution.