Situation: When installing printer or upgrade the printer driver, you may receive error 1979.
Troubleshooting: 1. This could be an issue with a system file being corrupt. Run sfc /scannow to fix it.
2. Make sure that the following services are running and if they are restart them.
RPC
SSDP
UPnP
HTTP
3. Turn off firewall and antivirus for a test.
4. Make sure the computer doesn’t have Windows 10 update holding.
Situation: The client has a Kyocera Printer installed on the printer server running Windows 2012 R2. One of windows 10 can’t printer with this message: Default printer is not available. the default printer is grayed out.
Troubleshooting: We suspect windows 10 update cause the problem. Possible resolution: 1. Upgrade printer driver on the printer server.
2. Install the printer locally using IP address.
Situation: The client has a Kyocera Printer installed on the printer server running Windows 2012 R2. One of windows 10 can’t install the printer driver.
Troubleshooting: We suspect windows 10 update cause the problem. Possible resolution: 1. Upgrade printer driver on the printer server.
2. Install the printer locally using IP address.
Situation: When the user tries to print a document to PDF using Microsoft Print to PDF or Adobe PDF, the printing file format is PRT instead of PDF.
Troubleshooting: we may need to re-install them. Here are how.
Reinstall Microsoft Print to PDF using “Windows Features”
How to Reinstall PDF Maker
Situation: the user can’t send a printing job with an access denied message.
Troubleshooting: When we try to access the printer server, it popup for credentials.
Resolution: restart the computer or re-login the domain.
Situation: The administrator has assign Full access permissions to userA accessing another userB’s mailbox. The userA can see the userB’s mailbox in her Outlook, but she gets access denied when she double click on it.
Troubleshooting: Restart the Outlook.
Situation: The user can’t connect his wifi at home.
Troubleshooting: 1. Assuming password is correct, check the WiFi router for Device manager and make sure the device is not blocked. This is an example screenshot.
2. Try to install latest WiFi driver.
3. Make sure the computer doesn’t have Windows update holding. If so, install it first.
4. Reset the wifi router by turn off the power and turn it on.
Situation: The user can make call using her Shoretel/Mitel softPhone. However, she can’t hear other site.
Troubleshooting: 1. If she has Bluetooth headset, make sure ther are no mutiple connection, for example, PC, laptop and phone all connecting to the same Bluetooth.
2. Go to Sound Settings, make sure the correct output and input are selected.
Situation: The user has Microsoft Surface and would like to install Palo Alto VPN/GobalProect VPN on it. However, it goes to Microsoft store to download the app that doesn’t work.
Troubleshooting: you need to switch Windows S mode to regular Windows OS. Please refer to this post for more details.
What’s Windows 10 in S mode and how to switch out of S mode?
Situation: The user tries to download a PDF file from a website, she gets this message:
Please wait …
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html. For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html.
Resolution: you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, download it to your local computer and then open it.
for example, right click on the PDF document. Select Save target as. Then open it from the location you saved it.
