Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Moving VM error: Failed to establish a connection because of an unsupported protocol version (protocol version 6.0)

Situation: When move a VM from Windows 2016 to Windows 2012 R2, you may receive this message: Failed to establish a connection because of an unsupported protocol version (protocol version 6.0)

Troubleshooting: 1. This could be CPU compatibility issue, which prevent you move VM between different hosts.

2. Also, any VM’s created on the 2016 start as version 8 for Hyper-V configuration, where as my 2012R2 machines are version 5. If you want to be able to move the VM’s from 2016->2012 R2 you may need to make the VM first on the 2012 R2 machine.  You can’t downgrade it.

Moving VM error: failed to establish a connection with hostname: The request is not support (0x80070032)

Situation: When move a VM from Windows 2016 to Windows 2012 R2, you may receive this message:failed to establish a connection with hostname: The request is not support (0x80070032).

Troubleshooting: 1. This could be CPU compatibility issue, which prevent you move VM between different hosts.

2. Also, any VM’s created on the 2016 start as version 8 for Hyper-V configuration, where as my 2012R2 machines are version 5. If you want to be able to move the VM’s from 2016->2012 R2 you may need to make the VM first on the 2012 R2 machine.  You can’t downgrade it.

Can’t access FatPipe because of ARP

Situation: the client has a FatPipe as internet balance device. They have a problem to access it using https.

Troubleshooting: 1. We can ping it.

2. https may or may not work. If it works, it is very slow.

3. We have check the Palo Alto firewall but can’t find any thing wrong. Test sends teh package to the fatpipe, but not reply.

4. We fixed the problem by clearing ARP on FatPipe.

Where can i download old Google Nik Collection?

You may try these links.

Installer for Windows [430 MB]” http://dl.google.com/edgedl/photos/nikcollection-full-1.2.11.exe
Installer for Mac [590 MB]: http://dl.google.com/edgedl/photos/nikcollection-full-1.2.11.dmg

Fixing Palo Alto/GloablProtect VPN authentication failed

Situation: The client has Palo Alto firewall as VPN. One of users has a problem to login with this error: GlobalProtect portal user authentication failed. Login from: 76.X.X.X, Source region: US, User name: user218, Client OS version: Apple Mac OS X 10.15.1, Reason: Authentication failed: Invalid username or password, Auth type: profile.

Troubleshooting: GloablProtect username is case sense. The correct username is User218 instead of user218. Use User218 works!

Outlook receiver doesn’t see the image

Situation: The user reports this problem. When he send an email with image inserted, the receiver doesn’t see the image. instead, they see this:

Troubleshooting: Repair Outlook on Sender’s computer.

Just wanted to let you know I found the answer:

“What you are experiencing is “ By Design”.

When replying to messages in Rich Text format, embedded images in the message body, including signature are removed and replaced by the following text:

<< OLE Object: Picture (Device Independent Bitmap) >>

This behavior does not occur in Microsoft Outlook 2003 with Word as the editor, which is the available comparable configuration in Microsoft Outlook 2007 or 2010.

Workaround:

=======

Reply in HTML rather than RTF format; however, this is not at the discretion of the original sender, but of the replier”

I was set-up to reply in Rich Text by default, but when I switch to HTML it is in all the replies!