Author: Bob Lin

Q: Recently, when I click on a link people sent to me n Microsoft Teams, it always redirects to https://statics.teams.cdn.office.net/evergreen-assets/safelinks/1/atp-safelinks.html. Why?

A: The link you provided appears to be related to Microsoft’s Safe Links feature, part of Microsoft Defender for Office 365. Safe Links is designed to protect users from malicious links in emails and other Office 365 communications, such as Teams. When you click a link in a Teams message, email, or document, Safe Links checks the URL for any potential threats, such as phishing or malware. If the link is safe, it will redirect you to the intended destination. If it’s not, Safe Links blocks access or warns you about the potential danger.

If you find that your Teams links are consistently redirecting through Safe Links, it could be due to the following reasons:

1. Organization Policy: Your organization may have Safe Links enabled by default for all Office 365 applications, including Teams, to provide an extra layer of security.
2. Malicious Link Detection: Safe Links is checking the URL to ensure it’s safe before allowing access, even if the link is legitimate.
3. URL Rewriting: Safe Links may rewrite the URLs to route through its service for tracking and security purposes, which is why you see the Safe Links URL instead of the original one.

If this behavior is causing issues or if you believe it’s unnecessary for certain links, you can reach out to your IT administrator. They can adjust the Safe Links policies based on your organization’s security requirements.

Hi everyone! Today, we’re diving into troubleshooting Microsoft Teams issues. If you’re experiencing problems with Teams, don’t worry. We’ve got you covered with some easy solutions. Let’s get started!

1. Check Your Internet Connection

First things first, make sure your internet connection is stable. Teams relies on a strong connection to function properly. Try resetting your router or switching to a different network to see if that resolves the issue.

2. Update Microsoft Teams

Outdated software can cause problems. To update Teams, click on your profile picture in the top right corner of the app and select ‘Check for updates.’ Teams will download and install any available updates automatically.

3. Clear the Teams Cache

Sometimes clearing the Teams cache can fix various issues. Press Windows + R, type %appdata%\Microsoft\Teams for Classic Teams, and press Enter. If you are using new Teams, type %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams. Delete everything in this folder to remove old settings and cached data.

4. Verify Permissions

Check if Teams has the necessary permissions. Go to Settings, click on ‘Privacy,’ and ensure that Teams has access to your camera, microphone, and other relevant permissions.

5. Reinstall Microsoft Teams

If none of the above steps work, try reinstalling Teams. Uninstall the app from your device, then download the latest version from the Microsoft Teams download page and reinstall it.

And there you have it—some quick and easy solutions for common Microsoft Teams problems. If this video helped you out, please give it a thumbs up and subscribe for more tech tips. If you have any questions or need further assistance, leave a comment below.

Getting an error “The file is too large for the destination file system” when copying a large file to your USB drive? This common issue has a simple explanation.

Most USB drives use the FAT32 file system, which has a 4 GB file size limit. If your file is larger, you’ll hit a wall.

To fix this, reformat the drive to NTFS or exFAT, which supports larger files. Remember to back up your data first!

And that’s it! Now you can transfer large files without any problems. Thanks for watching!

To fix the “Out of Memory” error in an Internet Browser, you can follow these troubleshooting solutions:

Solution 1: Disable Browser Extensions.

Some extensions consume excessive memory. To disable unnecessary ones go to Settings, then Extensions Remove the Extensions you don’t want.

Solution 2: Clear Browser Cache and Cookies. Cached files and cookies can bloat the browser. To clear them, go to Settings. Under Settings, click on Privacy and security. Click on Delete browsing data. Select the data you want to delete such as Browsing history, Download history, Cookies and other site data, Cached images and files. Click on Delete data.

Solution 3: Update the Browser. Ensure your browser is up to date as updates r use 64 bit version, which may fix memory management issues. Go to the Settings. Click on Help.  Then About to check for updates.

Solution 4: Disable Hardware Acceleration. Disabling hardware acceleration can sometimes reduce memory usage. Go to Settings. Click on System. > disable “Use graphics acceleration when available”.

Solution 5: Turn On Memory Saver. Go to Settings. Click on Performance. Then disable Memory saver.

Solution 6: Reset the Browser. Keep in mind that Reset will sign you out of your accounts, remove extensions, and reset personalized settings to the default settings. Go to Settings. Click on Reset settings. Then Restore settings to their original default.

Solution 7: Delete Temporary Files. Press the Windows key once and search for “storage”. Open “Storage settings” from the search results. Open “Temporary files”. Here, select everything, particularly “Temporary Internet Files” and “Temporary files”. But make sure to leave “Downloads“. Now, click on “Remove files”.

Solution 8: Increase Virtual Memory (Paging File). Go to Control Panel. Click on System. Click on Advanced system settings. Click on Settings under Performance. Click on Advanced tab. Change (under Virtual memory). Adjust the size manually by unchecking Automatically manage paging file size for all drives. Then check Custom size. Test by assigning recommended paging file size.

Solution 9: Scan for Malware. Run a Windows Defender to check any virus and malware.

Solution 10: Install Windows update.

This issue where clicking an app icon in Windows opens a different app could be due to several reasons, such as a corrupted user profile, a problem with the Start menu, or issues with the app shortcuts. Here are some steps to troubleshoot and fix the problem:

1. Restart Your Computer Sometimes, a simple restart can resolve the issue.
2. Check for Windows Updates Make sure your system is up to date:

• Go to Settings > Update & Security.
• Click Check for updates.

3. Rebuild the Icon Cache Rebuilding the icon cache can often fix icon-related issues:

• Open Command Prompt as an administrator.
• Type the following commands one by one and press Enter after each command:
  • ie4uinit.exe -show
  • taskkill /IM explorer.exe /F
  • DEL /A /Q “%localappdata%\IconCache.db”
  • DEL /A /F /Q “%localappdata%\Microsoft\Windows\Explorer\iconcache*”
  • shutdown /r /f /t 00

4. Reset the Windows Start Menu Open Windows PowerShell as an administrator. Run the following command:

• Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

5. Recreate the App Shortcuts Sometimes, the shortcuts themselves may be corrupted. Recreate the shortcuts:

• Delete the existing shortcut.
• Navigate to the app’s installation directory.
• Right-click the app’s executable file and select Create shortcut.
• Move the new shortcut to the desired location.

6. Check for Malware Malware can sometimes cause unexpected behavior. Run a full system scan using Windows Defender or your preferred antivirus software.
7. Create a New User Profile If the issue persists, try creating a new user profile:

• Go to Settings > Accounts > Family & other users.
• Click Add someone else to this PC.
• Follow the prompts to create a new user account.
• Log in with the new account and see if the issue persists.

8. System Restore If the problem started recently, performing a system restore might help:

• Go to Control Panel > System and Security > System.
• Click System protection in the left pane.
• Click System Restore and follow the prompts to restore your system to an earlier point.

9. Reinstall the Problematic Apps If specific apps are causing the issue, try reinstalling them:

• Uninstall the problematic apps.
• Download and install the latest versions from the official websites.

How to fix FedEx ShipEngine services are not running on remote machine?

To fix the “ShipEngine services are not running on the remote machine” issue, you can follow these troubleshooting steps:

1. Check ShipEngine Service Status:
   • Ensure that the ShipEngine services are installed and running on the remote machine.
   • On Windows, you can check this by opening the Services application (services.msc) and looking for ShipEngine-related services. Ensure they are started.
2. Remote Machine Accessibility:
   • Verify that you can connect to the remote machine. Ensure it is reachable over the network and there are no firewall rules blocking the connection.
   • Try pinging the remote machine IP address or using remote desktop to access it.
3. Restart Services:
   • Sometimes, simply restarting the services can resolve the issue. In the Services application, right-click the ShipEngine services and select “Restart.”
4. Check Service Dependencies:
   • Ensure all dependencies required by ShipEngine services are also running. This can usually be checked in the properties of the service under the “Dependencies” tab.
5. Review Logs:
   • Check the logs for ShipEngine services on the remote machine. Logs can often provide specific error messages or hints about what might be going wrong.
6. Configuration Settings:
   • Verify that the configuration settings for ShipEngine are correct. This includes checking any configuration files or settings in the ShipEngine application to ensure they are pointing to the correct resources.
7. Update ShipEngine:
   • Ensure you are running the latest version of ShipEngine. There may be bug fixes or improvements in newer versions that resolve the issue.
8. Permissions:
   • Ensure that the user account running the ShipEngine services has the necessary permissions to execute and access required resources on the remote machine.
9. Reinstall ShipEngine:
   • If none of the above steps work, consider reinstalling the ShipEngine services on the remote machine.

If the problem persists after trying these steps, you might need to reach out to ShipEngine support.

If your PC System Time and the Time in System Tray are different, please follow these steps to fix it.

1. Restart your computer.

Sometimes a simple restart can resolve the issue.

2. Check for Windows updates.

Make sure your system is up to date.

Go to Settings, Update and Security.

Click Check for Updates.

3. Perform a System Scan

Open command line with administrator privilege, scan and fix any missed and damaged files.

For example, SFC/scannow and DISM/online/cleanup-image/restore-health.

4. Create a new user profile.

If the issue persists, try creating a new user profile.

Go to Settings or Accounts, Family and Other Users.

Click Add someone else to this PC.

Follow the prompts to create a new user account.

Log in with the new account and see if the issue persists.

This issue where clicking an app icon in Windows opens a different app could be due to several reasons, such as a corrupted user profile, a problem with the Start menu, or issues with the app shortcuts. Here are some steps to troubleshoot and fix the problem:

1. Restart Your Computer

Sometimes, a simple restart can resolve the issue.

2. Check for Windows Updates

Make sure your system is up to date:

1. Go to Settings > Update & Security.
2. Click Check for updates.

3. Rebuild the Icon Cache

Rebuilding the icon cache can often fix icon-related issues:

1. Open Command Prompt as an administrator.
2. Type the following commands one by one and press Enter after each command:bashCopy codeie4uinit.exe -show taskkill /IM explorer.exe /F DEL /A /Q "%localappdata%\IconCache.db" DEL /A /F /Q "%localappdata%\Microsoft\Windows\Explorer\iconcache*" shutdown /r /f /t 00

4. Reset the Windows Start Menu

1. Open Windows PowerShell as an administrator.
2. Run the following command:powershellCopy codeGet-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

5. Recreate the App Shortcuts

Sometimes, the shortcuts themselves may be corrupted. Recreate the shortcuts:

1. Delete the existing shortcut.
2. Navigate to the app’s installation directory.
3. Right-click the app’s executable file and select Create shortcut.
4. Move the new shortcut to the desired location.

6. Check for Malware

Malware can sometimes cause unexpected behavior. Run a full system scan using Windows Defender or your preferred antivirus software.

7. Create a New User Profile

If the issue persists, try creating a new user profile:

1. Go to Settings > Accounts > Family & other users.
2. Click Add someone else to this PC.
3. Follow the prompts to create a new user account.
4. Log in with the new account and see if the issue persists.

8. System Restore

If the problem started recently, performing a system restore might help:

1. Go to Control Panel > System and Security > System.
2. Click System protection in the left pane.
3. Click System Restore and follow the prompts to restore your system to an earlier point.

9. Reinstall the Problematic Apps

If specific apps are causing the issue, try reinstalling them:

1. Uninstall the problematic apps.
2. Download and install the latest versions from the official websites.

When attempting to installing Windows using a USB, you may receive an error message “No device drivers were found”. To fix the “No device drivers were found” error, we offer several methods to resolve it:

Method 1: Check USB Connection

1. Reinsert the USB Drive: Remove the USB drive and insert it into a different USB port (preferably a USB 2.0 port instead of a USB 3.0 port).
2. Try Another USB Drive: Sometimes the USB drive itself might be the issue. Try using a different USB drive.

Method 2: Correct USB Drive Formatting

1. Format the USB Drive: Make sure your USB drive is formatted correctly using the FAT32 file system.
2. Recreate the Bootable USB: Use tools like Rufus or the Windows Media Creation Tool to create a bootable USB drive. Ensure you select the correct options for your system (UEFI or Legacy BIOS).

Method 3: Update BIOS Settings

1. Enter BIOS/UEFI: Restart your computer and enter the BIOS/UEFI settings (usually by pressing a key like F2, F12, DEL, or ESC during startup).
2. Check Boot Mode: Ensure the boot mode is set correctly. If your USB drive was created for UEFI, the BIOS should be set to UEFI mode. For Legacy, set it to Legacy mode.
3. Disable Secure Boot: In some cases, Secure Boot can interfere with the installation process. Disable Secure Boot in the BIOS settings.

Method 4: Load Drivers Manually

1. Download Drivers: Go to your motherboard or laptop manufacturer’s website and download the SATA/RAID/USB drivers.
2. Copy Drivers to USB: Copy these drivers to a separate USB drive.
3. Load Drivers During Installation:
   • During the Windows installation process, when you see the “No device drivers were found” error, click on the “Browse” button.
   • Insert the USB drive with the drivers, and navigate to the folder containing the drivers.
   • Select the appropriate driver and click “Next” to continue with the installation.

Method 5: Adjust Disk Mode in BIOS

1. Enter BIOS/UEFI: Restart your computer and enter the BIOS/UEFI settings.
2. Change SATA Mode: Change the SATA mode from AHCI to IDE, or vice versa, depending on the current setting. Save changes and try the installation again.

Method 6: Use a Different ISO File

1. Download a Fresh ISO: Sometimes, the ISO file used to create the bootable USB might be corrupted. Download a fresh Windows ISO from the official Microsoft website.
2. Create Bootable USB Again: Use the newly downloaded ISO to recreate the bootable USB drive.

Method 7: Ensure USB Drivers are Present

1. Extract USB Drivers: Sometimes, the Windows installation media lacks necessary USB drivers. Extract the drivers from another source (such as the Windows 10 ISO) and place them on the USB drive.
2. Load Drivers During Installation: During the installation process, manually load the extracted USB drivers when prompted.

Method 8: Try a Different USB Port/Hub

1. Use a Direct Connection: Avoid using USB hubs. Connect the USB drive directly to the computer.
2. Switch Ports: Try different USB ports, especially those on the back of a desktop computer, which might have more reliable connections.

Method 9: Check and Update Motherboard Firmware

1. Update BIOS/UEFI Firmware: Ensure that your motherboard’s BIOS/UEFI firmware is up to date. Visit the manufacturer’s website for updates and instructions.

By following these steps, you should be able to resolve the “No device drivers were found” error and proceed with the Windows installation.

When your PC starts with a blue screen (often referred to as the “Blue Screen of Death” or BSOD), it typically indicates a critical system error. Here are some solutions you can take to troubleshoot and potentially fix the issue:

Solution 1: Restart Your Computer

Sometimes, a simple restart can resolve temporary issues.

Solution 2: Unplug all external devices and then start the PC.

The PC gets BSOD because of an external device.

Solution 3: Boot into Safe Mode:

Restart your computer.

• Press F8 (or Shift + F8) repeatedly before the Windows logo appears.
• Select Safe Mode from the menu.
• If your computer boots into Safe Mode, it indicates a software issue. You can then troubleshoot further from within Safe Mode.

Note: If Windows 11 boots too quickly for you to access Safe Mode using traditional methods, you can use solution 4, 5, 6.

Solution 4: Use the Power Button to interrupt the Boot Process

1. Interrupt the Normal Boot Process:

• Turn on your computer.
• As soon as Windows starts to load, press and hold the power button for 10 seconds to force a shutdown.
• Repeat this process 2-3 times. On the third attempt, Windows should enter the Recovery Environment automatically.

2. Access Advanced Startup Options:

• Once in the Recovery Environment, you will see a screen with several options. Choose Troubleshoot.

3. Navigate to Safe Mode:

• From the Troubleshoot menu, go to Advanced options > Startup Settings > Restart.
• After your PC restarts, you’ll see a list of options. Press 4 or F4 to start in Safe Mode. If you need to use the Internet, press 5 or F5 for Safe Mode with Networking.

Solution 5: Use a Windows Installation Media

1. Create Windows Installation Media:
   • Use another computer to create a Windows 11 installation USB drive using the Media Creation Tool from Microsoft’s website.
2. Boot from USB:
   • Insert the USB drive into your problematic PC.
   • Restart the computer and boot from the USB drive. You may need to change the boot order in BIOS/UEFI to boot from the USB drive.
3. Repair Your Computer:
   • Select your language preferences, then click Next.
   • Click Repair your computer at the bottom left.
4. Access Advanced Startup Options:
   • From the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
5. Enable Safe Mode:
   • After the restart, press 4 or F4 to start in Safe Mode. Press 5 or F5 for Safe Mode with Networking if needed.

Solution 6: Use Command Prompt in Windows Recovery Environment

1. Enter the Recovery Environment:
   • Use the steps from Method 1 to force your PC into the Recovery Environment using the power button.
2. Open Command Prompt:
   • From the Choose an option screen, select Troubleshoot > Advanced options > Command Prompt.
3. Enable Safe Mode:
   • In the Command Prompt window, type the following command and press Enter: bcdedit /set {default} safeboot minimal
   • For Safe Mode with Networking, use: bcdedit /set {default} safeboot network
   • Close the Command Prompt and select Continue to restart your PC. It will boot into Safe Mode.

Once your computer boots into Safe Mode, you can perform various troubleshooting steps to identify and resolve software issues. Here are some steps you can take:

1. Check for Malware

1. Run Antivirus Software:
   • Use your installed antivirus program to run a full system scan. If you don’t have one, you can use free tools like Malwarebytes.
   • Download and install Malwarebytes, run a full scan, and remove any detected threats.

2. Update Drivers

1. Open Device Manager:
   • Press Windows + X and select Device Manager.
2. Update Outdated Drivers:
   • Look for any devices with a yellow triangle, indicating a problem.
   • Right-click the device and select Update driver.
   • Choose Search automatically for updated driver software.

3. Uninstall Recently Installed Software

1. Open Control Panel:
   • Press Windows + R, type control, and press Enter.
2. Uninstall Programs:
   • Go to Programs > Programs and Features.
   • Uninstall any recently installed software that might be causing issues.

4. Run System File Checker (SFC) and DISM

1. Open Command Prompt as Administrator:
   • Press Windows + X and select Command Prompt (Admin) or Windows PowerShell (Admin).
2. Run SFC:
   • In the Command Prompt window, type the following command and press Enter: sfc /scannow
   • Wait for the scan to complete and follow any prompts to fix issues.
3. Run DISM:
   • If SFC finds errors but cannot fix them, run the Deployment Imaging Service and Management Tool (DISM) with the following command: DISM /Online /Cleanup-Image /RestoreHealth

5. Disable Startup Programs

1. Open Task Manager:
   • Press Ctrl + Shift + Esc to open Task Manager.
2. Disable Unnecessary Startup Programs:
   • Go to the Startup tab.
   • Right-click on any unnecessary programs and select Disable.

6. Check Event Viewer for Errors

1. Open Event Viewer:
   • Press Windows + X and select Event Viewer.
2. Look for Critical Errors:
   • In the Event Viewer, navigate to Windows Logs > System.
   • Look for any critical errors or warnings that might indicate the cause of the issue.

7. Use System Restore

1. Open System Restore:
   • Press Windows + R, type rstrui, and press Enter.
2. Choose a Restore Point:
   • Follow the prompts to choose a restore point before the issue started.
   • Complete the restore process and restart your computer.

8. Reinstall Problematic Software

1. Uninstall and Reinstall Software:
   • If a specific software is causing the issue, uninstall it from Control Panel > Programs > Programs and Features.
   • Restart your computer and reinstall the software.

9. Update Windows

1. Check for Updates:
   • Open Settings (Windows + I), go to Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

10. Check Disk for Errors

1. Run Check Disk Utility:
   • Open Command Prompt as Administrator (as described in step 4).
   • Type the following command and press Enter: chkdsk /f /r
   • You might need to restart your computer to complete the scan.

Additional Tips

• Backup Data: Always make sure your important data is backed up before performing major troubleshooting steps.
• Note Changes: Keep track of any changes you make during troubleshooting to easily revert if needed.

If you encounter specific issues or error messages while performing these steps, feel free to ask for more detailed assistance.