You’ve got a MacBook Pro that was returned or purchased secondhand, but when you try to reset it to factory settings, you’re hit with this message: This Mac is linked to an Apple ID. Enter the Apple ID and password that was previously used.
Frustrating, right?
Let me guide you through what’s happening and how to resolve it. This is Apple’s Activation Lock, a built-in security feature designed to keep your device secure. It prevents unauthorized access by linking the Mac to the original owner’s Apple ID. Without those credentials, the MacBook can’t be reset or used.
But don’t worry, here’s what you can do.
Option 1: Contact the previous owner. They’ll need to remove the MacBook from their Apple ID account.
- Log in to iCloud.com.
2. Two, go to Find My iPhone or Find My Mac.
3. select the device.
4. click Lock to unlock or erase Mac.
Once they’ve done this, the MacBook will no longer be linked to their Apple ID, and you can reset it.
Option 2: gather proof of ownership.
If contacting the previous owner isn’t an option, your next step is proving you’re the rightful owner. Look for the original receipt or proof of purchase. It should include the MacBook serial number. With this in hand, contact Apple Support or visit an Apple Store. Explain your situation, and they’ll verify the details. If all checks out, they can help unlock the device.
One important thing to note, avoid third arty services or online claims that they can bypass activation lock.
These are often scams and can make the situation worse or even damage the device.
