Month: March 2024

Many pop up after add Chrome Extensions

Pop-ups after adding Chrome extensions may be caused by unwanted software or malware. Other signs of malware include:
  • New tabs that won’t go away
  • A homepage or search engine that changes without permission
  • Unwanted toolbars or extensions that keep coming back
  • Redirections to unfamiliar pages or ads
  • Alerts about a virus or infected device

Resolution 1: Reset browsers back to default settings

  1. For Chrome, click the three dots in the top-right corner and then click on Settings.

2. Click Reset settings.

Resolution 2: Remove Chrome Extensions

  1. Click on Extensions icon.

2. Click in 3 dots of the Extension you want to remove and Click on Remove from Chrome.

or click on Manage Extensions.

Resolution 3: Change default pop-up and redirect settings
  1. Open Chrome
  2. Click More in the top right
  3. Click Settings
  4. Click Privacy and security
  5. Click Site Settings
  6. Click Pop-ups and redirects
  7. Choose your preferred default setting
    Resolution 4: Enable the “Block pop-ups” option by going to chrome://settings/content/popups.

GV-MVS and GV-eye screen shows different devices’ order

Q: After re-installing GV-VMS, we find GV-MVS and GV-eye screen shows different order. In other words, Phone app GV-eye sorted by ID and GV-MVS by name. For example, the order on GV-VMS shows 1-, 2-3-…, but the phone app shows order by ID #. Could you let us know  how to change the ID #, for example ID 1= 1-Front-IP215, ID 2=2-Side-IP111…? Or other way to make them both sorted by name?

A: For the GV-Eye app you connected to the VMS server,

By the screenshot you provided is using Easy Mode, which will only use the VMS channel ID to list the live view as the channel order.

To use the order that with the ID#1 > 1-Front-IP215, ID#2 > 2-Side-IP115

Then you can have 2 options to work with:

  1. change the GV-Eye from Easy Mode to General Mode, which you can define the layout on your own.

Manual: https://s3.amazonaws.com/geovision_downloads/Manual/GV-Eye/GV-Eye-Installation-Guide.pdf

Article: [4.1 General Mode]

Note: Disabling Easy Mode will change the GV-Eye from Easy Mode to General Mode.

 

 

  1. modify the VMS channel ID by disconnect the channel first and click the ID number to reveal the dropdown list to change ID number.

Notice this will also affect the changes of the recording policy and the storage policy.

These are step by step:

  1. In General Mode, tap Group management.

2. Tap the Group, for example Group-1.

3. Select style.

4. Tap Yes to Modify the settings.

5. Now, we can arrange the cameras order.

Can access Google.com only

Situation: The client can’t access their office cameras.

troubleshooting:

1) Can access google.com only.

2) can’t access other websites such as Microsoft.com and yahoo.com.

3) Ping IP 8.8.8.8 doesn’t work.

4) VPN and remote access don’t work.

5) ping google.com shows IP6 address. But ping yahoo.com get time out.

Finally, we find the client hasn’t make payment to Comcast and the service is stopped.

Microsoft 365 error code: 500121

Situation: When attempting to login Office.com, you my receive this message:

Sorry, we’re having trouble verifying your account. Please try again

Error Code: 500121
Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00
Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261
Timestamp: 2021-03-16T08:23:50Z

Resolution 1: Click on get code a different way.

Resolution 2: Have Microsoft 365 Global administrator resetting MSA. In multi-factor authenticator, check Require selected users to provide contact method again and Delete all existing app password generated by the selected users.

Or go to Azure portal>Home>Company name>Users>Users>User name.

Resolution 3: Unlock a blocked user.

  1. Login Azure portal.
  2. go to Home>Security>Security>Ricky users,
  3. Remove the user from risky users.

Microsoft MSA issue: Request denied

Situation: When attempting to login Microsoft 365, you may receive this message: Request denied

Resolution 1: Click on get code a different way.

Resolution 2: Have Microsoft 365 Global administrator resetting MSA. In multi-factor authenticator, check Require selected users to provide contact method again and Delete all existing app password generated by the selected users.

Or go to Azure portal>Home>Company name>Users>Users>User name.

Resolution 3: Unlock a blocked user.

  1. Login Azure portal.
  2. go to Home>Security>Security>Ricky users,
  3. Remove the user from risky users.

You can’t reset your own password because you haven’t registered for password reset.

Situation: When a user attempt to change his password, he gets this message:

You can’t reset your own password because you haven’t registered for password reset.

Or SSPR_0014: You haven’t registered the necessary security information to perform password reset. If you’re an administrator, you can get more information from the Register for self-service password reset and How to successfully roll out password reset articles. If you aren’t an administrator, you can provide this information when you contact your administrator

Resolution: 1. If you can’t sign in, you may contact your administrator to reset your password for you.

Resolution 2: The administrator may consider to setup self-service password reset (SSPR). These are the steps:

  1. In the Microsoft 365 admin center, in the left navigation pane, select Settings> Org settings, and then Security & privacy.
  2. Select Self-service password reset, and then choose Go to the Azure portal to turn on self-service password reset.
  3. In the left navigation pane, select Users, and then Users – all users
  4. Select Password reset.
  5. Select All to enable self-service password to reset for all your users, or choose Selected to specify Groups you want, and then select Save.
  6. On the Password reset | Propertiespage, select Authentication methods and select the Number of methods required to reset and desired Methods available to users, and then select Save.

When your users sign in, they will be prompted to enter additional contact information that will help them reset their password in the future. Please refer to this post:

How to use Office 365 self-service reset password? – Net/PC How to (howtonetworking.com)

 

can’t login office.com.

Issue description: can’t login office.com.

Resolution Steps: we were able to reset your MFA by re-registering your MFA and also removed you from the MFA block list in the Azure environment.

Resolution 1: Click on get code a different way.

Resolution 2: Have Microsoft 365 Global administrator resetting MSA. In multi-factor authenticator, check Require selected users to provide contact method again and Delete all existing app password generated by the selected users.

Or go to Azure portal>Home>Company name>Users>Users>User name.

Resolution 3: Unlock a blocked user.

  1. Login Azure portal.
  2. go to Home>Security>Security>Ricky users,
  3. Remove the user from risky users.