Your computer’s Trusted Platform Module has malfunctioned

Situation: When the client turn on his computer running Windows 10, he receives this message: Your computer’s Trusted Platform Module has malfunctioned.

Troubleshooting: This error message could be caused by the new PC Health Check app released by Microsoft that is checking whether your PC is upgradeable to Windows 11. If you don’t plan to install Windows 11, here are soe resolutions.

Resolution 1: Clear your TPM keys

  1. In the Search bar, type defender. Then run Windows Security.

2. Click on Device security.

3. Click on the Security processor details.

4. Click Security processor troubleshooting.

5. Click on Clear TPM

6. Restart your machine after you clear TPM.

Resolution 2: Prepare TPM

  1. In the Search bar, type tpm.msc and then run tpm.msc.

2. Click on Prepare your TPM in the right side corner of the module window

3. Confirm popup dialogs and restart your PC after Preparing TPM.

Reclusion 3: Uninstall and re-install related software/Apps

Some people reported they have this problem related to software, for example Teams. Uninstalling and re-installing Teams fixes the problem.

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Leave a Reply