PC repeatedly prompts to activate Office 365

Situation: The small company gets some new computers and they install Office 365. However, they repeatedly prompts to activate Office 365.

Troubleshooting: This can happen if you don’t uninstall the pre-installed OEM version of Office on your new PC before installing Office 365. You may have two options:

Option 1: Go to Control Panel>Programs and Features to uninstall OEM version of Office.

Option 2: Modify the Registry by following these steps.

  1. Close the activation window and all Office apps.
  2. In the search, type regedit and click on Registry Editor.
  3. On the left side of the Registry Editor, under Computer, navigate to the following key in the registry:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\OEM
  4. Right click the OEM value and click File>Export.
  5. Save the key.
  6. After the key is backed up, select Edit>Delete.
  7. Repeat steps 3-6 for the following key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\OEM
  8. Close the Registry Editor and start Office again.

Please view the step by step video:

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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