Situation: The WFH user has a problem to use Zoom meeting Audio and video.
Troubleshooting:
- Please make sure running Zoom meeting on Laptop not office computer/Remote Desktop. If you are using Remote Desktop, we can minimize it first.
- If we don’t have audio or/and Video, please reset headset. Do to that, unplug and re-plug the headset.
- Make sure the audio and video are not disabled on the bottom of Zoom meeting window.
- If we have check all of above and still have the same problem, please check the windows update and restart the computer.
