Situation: The client has some VPN users work at home. Recently, VPN users have a problem to make calls or receive calls.
Troubleshooting: 1. Change the Shretel/Mitel Connect connecting server from name to IP address. Please refer to this post:
2. If they have Windows update, please install them and then restart the computer.
3. Logoff the ShreTel/Mitel, and then re-login.
4. Restart the computer.
