Situation: the user can’t boot his computer after windows 10 update. The power led is on but not hard drive led. Also the monitor doesn’t show any Dell logo.
Troubleshooting: 1. Open the computer and reset it, for example, reset jump, reset memory, reset hard rive, reset battery.
2. On the back under power supply, if there is button, press it to reset the power.
3. This is from Dell website: Perform a hard reset 1) Power off your Dell PC. 2) Disconnect the AC adapter or power cord and remove the battery (for Dell laptop PCs). 3) Disconnect all external devices or peripherals like USB drives, printer cables and media cards (SD/xD). 4) Press and hold the power button for 15-20 seconds to drain residual power.5) Connect the AC adapter or power cord and the battery (for Dell laptop PCs). If your Dell PC still does not power on or boot into the operating system, follow the guide below based on the symptoms that you are experiencing on your Dell PC. You can also follow instructions below to run a hardware diagnostic check on your Dell PC.
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