Month: July 2019

Situation: the client is running RD Services on Windows 2012 and the licensing seems to be configured correct. RD Licensing Diagnoser or Get-RDLicenseConfiguration don’t show any errors.

However, EventID: 1128 shows TerminalServices-RemoteConnectionManager error.

Troubleshooting: Even they have 5 users login the RD Server, but the RD licensing manager shows all licenses are available and no licensees are used.

The solution was to delete the REG_BINARY in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod

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Situation: the client is running RD Services on Windows 2012 and the licensing seems to be configured correct. RD Licensing Diagnoser or Get-RDLicenseConfiguration don’t show any errors.

However, EventID: 1130 shows TerminalServices-RemoteConnectionManager error.

Troubleshooting: Even they have 5 users login the RD Server, but the RD licensing manager shows all licenses are available and no licensees are used.

The solution was to delete the REG_BINARY in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod

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Situation: the client is running RD Services on Windows 2012 and the licensing seems to be configured correct. RD Licensing Diagnoser or Get-RDLicenseConfiguration don’t show any errors.

However, remote users receive this message when accessing the RD server: “The remote session was disconnected because there are no remote Desktop License Servers available to provide a licence”.

Troubleshooting: Even they have 5 users login the RD Server, but the RD licensing manager shows all licenses are available and no licensees are used.

No remote Desktop Licence Server availible on RD Session Host server 2012 – 360ICT – Technical Blog

The solution was to delete the REG_BINARY in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod

Situation: The client is running Relius Administration and just upgraded it to version 2019. One of users has a problem to login with this message: This version of Relius Administration is not currently licensed.

Troubleshooting: The version needs to be upgraded or the user didn’t do it right.

Q: One of our salespersons would like to switch between Desk phone and Softphone. However, Mitel shows Desk phone but no Softphone. Why?

chicagotech.net: You need to enable softphone on Connect Director. You can do this from the director under the users Telephony tab by selecting the check box to use softphone.

Please view this step by step video:

1. Exclude Virtual Machine Directories In Your Antivirus.
2. Ensure Intel VT-x or AMD-V Is Enabled by checking the BIOS.
3. Add more More Memory to the host and VM.
4. Allocate More CPU to the VM.
5. Put Your Virtual Machines on a SSD drive.
6. Remove or reduce snapshots.
7. Use separate physical and virtual hard disks – Install VM on a separate hard disk from the Host OS. Also store the paging file or swap partition on a different drive than the host operating system.
8. Verify that host and VM networking settings are not impacting the performance of the virtual machine.
9. Verify that the host operating system is working properly and is in a healthy state.

Situation: The client tries to add some users to remote desktop users. He can’t do it with this error: The following error occurred while attempting to save properties for group remote desktop users even we have added him to the local administrators group.

Troubleshooting: We find he gets this error when assigned in RDP server. He always ends the session by disconnect instead of logoff. Have him logoff. Then he can add the users now.