Reconnect at sign in doesn’t work

Situation: The client has a windows 2012 R2 server. They check Reconnect at sign in mapping a network drive. However, it doesn’t work. Whenever restarting the server, mapping drive shows red X. They need to re-map it.

Troubleshooting: 1. Disable Fast Logon Optimization on the client. To do so, please go to Computer Configuration\Administrative Templates\System\Logon\Always wait for the network at computer startup and logon

2. Enable SilentForcedAutoReconnect

a. Click Start, click Run, type REGEDIT, and then click OK.

b. Locate and click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\NetCache

c. Click Edit, point to New, and then click DWORD Value.

d. Type SilentForcedAutoReconnect , and then press ENTER to name the value.

e. Double-click SilentForcedAutoReconnect .

f. In the Value data box, type 1, and then click OK.

3. Create a mapping log script.

you could reset the mapped drive with the following command in an elevated command windows.

net use Z: \\server\folder /persistent:yes

For more information, you can refer to the following article.

http://technet.microsoft.com/zh-cn/library/bb490717(en-us).aspx

Keep locking the user account after changing the password

Situation: After the client forced everyone changing their password, one of user accounts keeps locking.

Troubleshooting: we find they use the account on Canon One Touch feature. Whenever people scan using One Touch, it doesn’t scan and eventually locks the account. Changing the password in Canon printer fixes the problem.

Canon One Touch doesn’t work because of password changed

Situation: The client setup Canon Printer One Touch feature. Suddenly, it doesn’t work and get error that can’t scan to the shared folder.

Troubleshooting: The company just forced every user to change the password. We need to go to Canon Control Pane or Web utility to change the user credentials. To do that, go to Address Book >Address List >One-Touch.

Incorrect password in iPhone after enabling MFA

Situation: After enabling MFA, some iPhone work for a while and have a problem to open the email. It keeps popup for entering the password or saying incorrect password.

Resolution: 1. Got to Azure MFA to disable and re-enable the MFA. Wait for 10 to 15 minutes.

2. Set up two-factor authentication for your Apple ID.

3. Create app password by following this how to: How to create Microsoft app password in Office 365

 

 

USB not recognized

Situation: the client uses Windows 10. Randomly his computer doesn’t recognize USB drive with this message: USB not recognized

Resolutions:

Method 1
Reinstall device drivers
Download the latest drivers for your USB device and install it. If there are no new drivers available just continue with the next step.
Open Device Manager. You can do that by pressing Windows Key + X and choosing Device Manager from the list.
USB keyboard not working on Windows 10
Locate the device driver and right click it.
Choose Uninstall device to remove the driver.
USB not working Windows Code 43
Restart your computer.
Method 2
Change Power Management settings for USB Controller
Open Device Manager.
Find Universal Serial Bus controllers section and expand it.
Right click each driver named USB Root Hub and select Properties.
USB not working when plugged in
Go to Power Management tab. Make sure that Allow the computer to turn off this device to save power is not checked. If it’s checked, uncheck it. Click OK to save the changes.
USB not working Toshiba
Repeat the process for all USB Root Hub drivers.
Restart your computer.
Method 3
Uninstall the USB Controller
Open the Device Manager.
Find Universal Serial Bus controllers and expand it.
Right click the first driver in the Universal Serial Bus section and click Uninstall.
Repeat the process for all drivers in the Universal Serial Bus section.
Restart your computer.

Outlook Error is [0x80070005-0x000004dc-0x00000524].

Situation: The userA has full permissions and send as permissions of another userB. However, when userA tries to send email as UserB, userA receives undeliverable message: This message could not be sent. You do not have the permission to send the message on behalf of the specified user. Error is [0x80070005-0x000004dc-0x00000524].

Troubleshooting:

1. With Outlook open, go to Send/Receive>Send/Receive Group, download Address Group.

2. Repair Office.

3. Reset Outlook profile.

4. Deleting everything within the “Offline Address Books” folder. To do that, close Microsoft Outlook and try deleting everythingwithin the “Offline Address Books” folder. It will re-populate.

In Windows 8 it is located here: C:\Users\Username\AppData\Local\Microsoft\Outlook.
5. Uncheck the Use Cached Exchange mode option in the Outlook 2016 client for a test.

 

 

You do not have permissions to access \\servername\fodlername

Situation: The user can’t map one of LAN shared folders over VPN after changing his password. The error message is You do not have permissions to access \\servername\fodlername. The same user using other VPN client doesn’t have this issue.

Troubleshooting:

  1. Check the network status: we find the network location is public. However, switch it to Private network doesn’t fix the problem.
  2. Disable Symantec Endpoint Protection or other security software for a test.
  3. Use command lines to troubleshoot it, for example, net view \\IPaddress\shared folder name. Or Telnet ip address port 445.
  4. Check “Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings”. Make sure Network discovery is turn on.
  5. If NetBIOS over TCP/IP is not turned on (enabled), turn it on.
  6. If the Computer Browser service is not started, start it.
  7. Enable SBMV1 by going to Programs and Features.
  8. Check event view on both computer for any error message.
  9. Mapping to different computer or different shared folders is working.

Resolution: 1 Mapping the same shared folder using different username.

  1. If the 1 works, we can go to Credential Manager (Control Panel\All Control Panel Items\Credential Manager) to delete the old credential or create a new credentials.

The user can’t map one of LAN shared folders over VPN after changing his password.

Situation: The user can’t map one of LAN shared folders over VPN after changing his password. The error message is You do not have permissions to access \\servername\fodlername. The same user using other VPN client doesn’t have this issue.

Troubleshooting:

  1. Check the network status: we find the network location is public. However, switch it to Private network doesn’t fix the problem.
  2. Disable Symantec Endpoint Protection or other security software for a test.
  3. Use command lines to troubleshoot it, for example, net view \\IPaddress\shared folder name. Or Telnet ip address port 445.
  4. Check “Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings”. Make sure Network discovery is turn on.
  5. If NetBIOS over TCP/IP is not turned on (enabled), turn it on.
  6. If the Computer Browser service is not started, start it.
  7. Enable SBMV1 by going to Programs and Features.
  8. Check event view on both computer for any error message.
  9. Mapping to different computer or different shared folders is working.

Resolution: 1 Mapping the same shared folder using different username.

  1. If the 1 works, we can go to Credential Manager (Control Panel\All Control Panel Items\Credential Manager) to delete the old credential or create a new credentials.

Stand alone PC can’t access domain storage

Situation: The client tries to access their domain storage from a stand alone PC, but they can’t do it and get the username and password don’t match the local computer.

Cause: the credentials is for domain account which the local computer doesn’t have it.

Resolution: create a same username and password matching the domain account, for example administrator with the same password.

Can’t setup Office 365 email on google phone after MFA

Situation: After the client enable Multi-factor Authentication, the Android phone has a problem to setup Office 365 email.

Resolutions: 1. Download and install Microsoft Authentication and Microsoft Outlook app in the phone. Then process the MFA verification.

2. If you use Google phone email, please download and install Google Authentication app. Then register the MFA verification.

3. If the Google email and Authentication doesn’t work, try the 1.