Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

SQL Backup failed with Event ID 18204

Situation: The client us running SQL 2008 R2 and failed to use SQL Backup. The event view shows this message:

Log Name:      Application
Source:        MSSQL$CRM
Date:          10/21/2018 10:45:03 PM
Event ID:      18204
Task Category: (2)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SQLserver03
Description:
BackupDiskFile::CreateMedia: Backup device ‘\\backupnas\backups\SQLServer03.bak\SQLDATA\SQL_Backup\distribution_backup_201810212245.bak’ failed to create. Operating system error 5(Access is denied.).

Troubleshooting: this is permission issue. Please make sure the computer login account has full permissions to access \\backupnas\backups\SQLServer03.bak\SQLDATA. For a test, you can assign full permissions to everyone.

 

Outlook keeps popup for the password after enabling MFA

Situation: The Outlook keeps popup for the password after enabling the MFA. Enter correct domain password doesn’t work.

Troubleshooting: you may need to create a app password by following this link:

How to create Microsoft app password in Office 365

this password can be used for all email in different devices.

Here are some other suggestions:

•  Run the Microsoft Support And Recovery Assistant For Office 365. All IT support personnel should have this page bookmarked.

•  Click Cancel on the password prompt. Outlook might immediately connect normally. If Outlook says “Need password” at the bottom, click on those words. For at least one client, Outlook then immediately switched to “Connected” and hasn’t prompted again since then.

•  Open Control Panel / Credential Manager and remove all passwords related to Office or Office 365.

•  Create a new mail profile.

•  Ping outlook.office365.com. One Reddit contributor thought the password prompts came up when pings fluctuated up to 400-500ms.

•  Add some registry values to control Autodiscover, per this Microsoft support article.

•  Install the most recent updates for the Office programs (in an Office program, click on File / Office Account / Office Updates).

•  Change the password on the mailbox.

•  Disable the Microsoft Account Sign-In Assistant service, if it’s running.

•  Do a Quick Repair of the Office programs.

 

High CPU Usage because Azure AD Connect Health Sync Monitor

Situation:  the client has Azure AD Connect 1.1.819.0  installed on a server running windows 2012 R2 to sync their  on-premise domain with Office 365. recently, they are noticing the Azure AD Connect Health Sync Monitoring Service is always running high CPU usage.  

Troubleshooting; 1.   If you have installed KB4054566 is .NET 4.7.2, you may try to uninstall it.

2. The temporary solution is disable Azure AD Connect Health Sync Monitor  service.

3. The better solution is upgrade Azure AD Connect 1.1.819.0 to latest version.

 

Email app doesn’t accept domain credentials

Situation: After enabling MFA, some users have a problem to access email from Android phone or your home computer. Whenever you enter the domain password, it keeps popup for the password.

Resolutions: 1. For the user, you may need to create a app password from office 365. Please refer to this page: http://www.howtonetworking.com/blog/2018/10/08/how-to-create-microsoft-app-password-in-office-365/

2. If the user is using Android phone, please try Microsoft Outlook app. Or download or install Google Authentication app.

3. For administrator, you can disable and re-enable MFA.

Reconnect at sign in doesn’t work

Situation: The client has a windows 2012 R2 server. They check Reconnect at sign in mapping a network drive. However, it doesn’t work. Whenever restarting the server, mapping drive shows red X. They need to re-map it.

Troubleshooting: 1. Disable Fast Logon Optimization on the client. To do so, please go to Computer Configuration\Administrative Templates\System\Logon\Always wait for the network at computer startup and logon

2. Enable SilentForcedAutoReconnect

a. Click Start, click Run, type REGEDIT, and then click OK.

b. Locate and click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\NetCache

c. Click Edit, point to New, and then click DWORD Value.

d. Type SilentForcedAutoReconnect , and then press ENTER to name the value.

e. Double-click SilentForcedAutoReconnect .

f. In the Value data box, type 1, and then click OK.

3. Create a mapping log script.

you could reset the mapped drive with the following command in an elevated command windows.

net use Z: \\server\folder /persistent:yes

For more information, you can refer to the following article.

http://technet.microsoft.com/zh-cn/library/bb490717(en-us).aspx

Keep locking the user account after changing the password

Situation: After the client forced everyone changing their password, one of user accounts keeps locking.

Troubleshooting: we find they use the account on Canon One Touch feature. Whenever people scan using One Touch, it doesn’t scan and eventually locks the account. Changing the password in Canon printer fixes the problem.

Canon One Touch doesn’t work because of password changed

Situation: The client setup Canon Printer One Touch feature. Suddenly, it doesn’t work and get error that can’t scan to the shared folder.

Troubleshooting: The company just forced every user to change the password. We need to go to Canon Control Pane or Web utility to change the user credentials. To do that, go to Address Book >Address List >One-Touch.

Incorrect password in iPhone after enabling MFA

Situation: After enabling MFA, some iPhone work for a while and have a problem to open the email. It keeps popup for entering the password or saying incorrect password.

Resolution: 1. Got to Azure MFA to disable and re-enable the MFA. Wait for 10 to 15 minutes.

2. Set up two-factor authentication for your Apple ID.

3. Create app password by following this how to: How to create Microsoft app password in Office 365

 

 

USB not recognized

Situation: the client uses Windows 10. Randomly his computer doesn’t recognize USB drive with this message: USB not recognized

Resolutions:

Method 1
Reinstall device drivers
Download the latest drivers for your USB device and install it. If there are no new drivers available just continue with the next step.
Open Device Manager. You can do that by pressing Windows Key + X and choosing Device Manager from the list.
USB keyboard not working on Windows 10
Locate the device driver and right click it.
Choose Uninstall device to remove the driver.
USB not working Windows Code 43
Restart your computer.
Method 2
Change Power Management settings for USB Controller
Open Device Manager.
Find Universal Serial Bus controllers section and expand it.
Right click each driver named USB Root Hub and select Properties.
USB not working when plugged in
Go to Power Management tab. Make sure that Allow the computer to turn off this device to save power is not checked. If it’s checked, uncheck it. Click OK to save the changes.
USB not working Toshiba
Repeat the process for all USB Root Hub drivers.
Restart your computer.
Method 3
Uninstall the USB Controller
Open the Device Manager.
Find Universal Serial Bus controllers and expand it.
Right click the first driver in the Universal Serial Bus section and click Uninstall.
Repeat the process for all drivers in the Universal Serial Bus section.
Restart your computer.