Author: Bob Lin

Situation: We have enabled OneDrive Anyone share in Office 365. However, when users go to Onedrive to share, the Anyone is grayed out.

Troubleshooting: 1. Login Office 365>Admin>OneDrive>Share, check the Shareable: Anyone with link.

2. If that doesn’t fix the problem, In the same page: Admin>OneDrive>Share, make sure External share bar is in the top.

3. If you can set SharePoint Most permissive to top bar, Anyone, but not OneDrive, you may need to check the SharePoint share settings as shown below.

Situation: the client setup a new computer. When he opens the Outlook, he gets this message: application could not log you in.

Troubleshooting: This could be a third party application issue. Go to File>Options>Add-ins to disable any suspect application.

Situation: the client has a Windows 2016 server hosts multiple VMs. They have a problem to access any of VMS using Console connect with a message saying cannot connect VM now and try it later.

Troubleshooting: The Windows 2016 has some updates waiting for the update. Installing and restarting fix the problem.

Situation: the client just installs Remote desktop server in his Windows 2016 server. When he goes to Server Manager>Remote Desktop Services, he gets this message: “A Remote Desktop Services deployment does not exist in the server pool…”

Resolution:

1. Go to Add Roles and Features.

2. Follow the Add Roles and Features Wizard. Then check Remote Desktop Services installations.

3. Check Quick Start or Standard deployment if you want to deploy for multiple servers.

4. Check Session-based desktop deployment.

5. Make sure the server is selected and click on Next.

6. Check Restart the deployment server automatically if required, and then click on Deploy. 

7. If all of them are Succussed, clock Close to complete the deployment.

Situation: the client is trying to install Relius Administration 2018 Component with SQL 2014 Express. It completed the installation, but it doesn’t install SQL 2014 Express.

The SQL 2014 Express limits password 10 characters. The company password policy requires 12 characters. Temporary disable password policy or change it to 10 characters fix the problem. Note: you need to run gpupdate /force or restart each workstation.

Situation: The client us running SQL 2008 R2 and failed to use SQL Backup. The event view shows this message:

Log Name:      Application
Source:        MSSQL$CRM
Date:          10/21/2018 10:45:03 PM
Event ID:      18204
Task Category: (2)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SQLserver03
Description:
BackupDiskFile::CreateMedia: Backup device ‘\\backupnas\backups\SQLServer03.bak\SQLDATA\SQL_Backup\distribution_backup_201810212245.bak’ failed to create. Operating system error 5(Access is denied.).

Troubleshooting: this is permission issue. Please make sure the computer login account has full permissions to access \\backupnas\backups\SQLServer03.bak\SQLDATA. For a test, you can assign full permissions to everyone.

Situation; When trying to add a office 365 email account on Outlook 2016, you may get this message: We couldn’t connect your account.

Troubleshooting: It is possible the Outlook is Work offline. Make it work first by clicking Work Offline.

Situation: The Outlook keeps popup for the password after enabling the MFA. Enter correct domain password doesn’t work.

Troubleshooting: you may need to create a app password by following this link:

How to create Microsoft app password in Office 365

this password can be used for all email in different devices.

Here are some other suggestions:

•  Run the Microsoft Support And Recovery Assistant For Office 365. All IT support personnel should have this page bookmarked.

•  Click Cancel on the password prompt. Outlook might immediately connect normally. If Outlook says “Need password” at the bottom, click on those words. For at least one client, Outlook then immediately switched to “Connected” and hasn’t prompted again since then.

•  Open Control Panel / Credential Manager and remove all passwords related to Office or Office 365.

•  Create a new mail profile.

•  Ping outlook.office365.com. One Reddit contributor thought the password prompts came up when pings fluctuated up to 400-500ms.

•  Add some registry values to control Autodiscover, per this Microsoft support article.

•  Install the most recent updates for the Office programs (in an Office program, click on File / Office Account / Office Updates).

•  Change the password on the mailbox.

•  Disable the Microsoft Account Sign-In Assistant service, if it’s running.

•  Do a Quick Repair of the Office programs.

Situation:  the client has Azure AD Connect 1.1.819.0  installed on a server running windows 2012 R2 to sync their  on-premise domain with Office 365. recently, they are noticing the Azure AD Connect Health Sync Monitoring Service is always running high CPU usage.  

Troubleshooting; 1.   If you have installed KB4054566 is .NET 4.7.2, you may try to uninstall it.

2. The temporary solution is disable Azure AD Connect Health Sync Monitor  service.

3. The better solution is upgrade Azure AD Connect 1.1.819.0 to latest version.

Situation: After enabling MFA, some users have a problem to access email from Android phone or your home computer. Whenever you enter the domain password, it keeps popup for the password.

Resolutions: 1. For the user, you may need to create a app password from office 365. Please refer to this page: http://www.howtonetworking.com/blog/2018/10/08/how-to-create-microsoft-app-password-in-office-365/

2. If the user is using Android phone, please try Microsoft Outlook app. Or download or install Google Authentication app.

3. For administrator, you can disable and re-enable MFA.