Author: Bob Lin

Q: We created a conference room in Office 365 resources and assigned permissions to everyone. However, Users can’t see the calendar. Why?

chicagotech.net: The user may need to open it first. Go to Calendar>Files>Open another calendar.

Q: My Outlook shows 1 unread message. However, I can’t read it in reading panel. Why?

Chicagotech.net: It is hind in the Today. Click Today, you should see the email.

Q: After we received a Microsoft Email about join Microsoft Team and we did, we can’t use Skype any more. It is offline. How can we fix it?

www.Chicagotech.net: Since you have switched Skype to Team, you may need to download and use Team. Login Office 365, click on Team icon to install it.

Q: We use office 365 and some of Outlook don’t show Skype icon in Meeting. Why?

Chicagotech.net: In most cases this is Add-ins issue. Go to Files>Options>Add-ins. Make sure Skype meeting Add-In for Microsoft Office is enabled.

After that, you should see Skype Meeting icon.

Q: We are configuring Palo Alto Firewall. We have a problem to setup SMTP to send a notification. We use Microsoft office 365 and put smtp.office365.com server name. However, it doesn’t work and it return with an error message.

Chicagotech.net: smtp.office365.com is Microsoft 365 standard smtp server. However, for security reason, you may want to use protection SMTP server name. It looks lime this format: chicagotech-net.mail.protection.outlook.com.

Q: We have Sharp MX-6070 multiple function printer/scan/copy. We have a problem to setup SMTP to scan to email. We use Microsoft office 365 and put smtp.office365.com server name. However, it doesn’t work and it return with an error message.

Chicagotech.net: smtp.office365.com is Microsoft 365 standard smtp server. However, for security reason, you may want to use protection SMTP server name. It looks this format: chicagotech-net.mail.protection.outlook.com.

Situation: The client tried to send invitation to one of his friend for joining a Yahoo group. He received this message: Unable to send an invitation to a member who requests one

Resolution: The receipt needs to enable allow receive invitation in his Yahoo email preferences. This how to may help:

How to access Yahoo Groups email preferences

Situation: The client installed Outlook 2016 on his Windows 2012 R2 server. However the Outlook search doesn’t work and keep popup saying Windows search doesn’t install.

Resolution: 1. Install the latest Windows updates.

2. install Windows Search 4.0

Situation: The user can’t login his Windows 7 computer with this message: The User Profile Service failed the logon. User profile cannot be loaded.

Troubleshooting: 1. Restart the computer and then try it.

2. Fix the user account profile

1. Click Start, type regedit in the Search box, and then press ENTER.

2) In Registry Editor, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

3) In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.

4) Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error. •If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps: a) Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.   b) Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.   c) Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER. •If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

5) Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK. Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.

6) Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.

7) Close Registry Editor.

8) Restart the computer.

9) Log on again with your account.

3. Create a new account and copy the data from the old account to the new account.

4. Delete the profile by using the Computer Properties dialog box. To do this, follow these steps: 1)Click Start, right-click Computer, and then click Properties.

2) Click Change settings. Click Change settings.

3) In the System Properties dialog box, click the Advanced tab. In the System Properties dialog box, click the Advanced tab.

4)In the User Profiles area, click Settings.

5) In the User Profiles dialog box, select the profile that you want to delete, click Delete, and then click OK.

6)Click Start, type regedit in the Search box, and then press ENTER. 

7) Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

8) Right-click the SID that you want to remove, and then click Delete. 

9) Log on to the computer and create a new profile.

Please view the step by step video:

Situation: after a Windows 10 update, users can’t use DYMO Label Printer with this message:

Troubleshooting: install latest DYMO Label Printer driver.