DYMO LabelWriter printer doesn’t work in Windows 10 new computer

Q: I have a new Windows 10 computer. My DYMO LableWroter 450 doesn’t work. Or sometimes works. What could be the problem:

chicagotech.net: We are assuming the new computer comes with USB v3 and V2. Please try to connect the USB cable to USB v2. That fixes most problems.

Also check this statement from Dymo:

Setting up your DYMO 450 Turbo label printer for Windows PC – How can we help?

Important: Some Dymo Label Printers manufactured after April 2014 will require an update from Dymo to work with USB 3.0 ports. To learn more about this click the link here.

Fix Symantec Endpoint Protection problem

Q: My computer is running SEP v14. It shows there are some errors and I can’t run LifeUpdate and any options in the SEP Manger.

chicagotech.net: There are a coupe resolutions.

  1. Download the definition from SEP Manger or manually. Please check this link:

Download .jdb files to update definitions for Endpoint Protection …https://support.symantec.com/us/en/article.tech102607.html

2.Delete the data from the Definition folders and from the registry: Virus Definitions are located C:\ProgramData\Symantec\Definitions\VirusDefs\. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs Delete the following values: 1.SRTSP 2.NAVCORP_70 3.DEFWATCH_10 4.SepCache3 5.SepCache2 6.SepCache1

3.Restart the SEP service. Please follow this post: How to stop and restart Symantec Endpoint Protection

Symantec Endpoint Protection has determined that the virus definitions are missing site

Q: My computer is running SEP v14. It popup this message this morning: “Symantec Endpoint Protection has determined that the virus definitions are missing site”.

chicagotech.net: There are a coupe resolutions.

  1. Downlaod the definition from SEP Manger or manually.
  2. Delete the data from the Definition folders and from the registry: Virus Definitions are located C:\ProgramData\Symantec\Definitions\VirusDefs\. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs Delete the following values: 1.SRTSP 2.NAVCORP_70 3.DEFWATCH_10 4.SepCache3 5.SepCache2 6.SepCache1
  3. Delete the data from the Definition folders and : Virus Definitions are located C:\ProgramData\Symantec\Definitions\VirusDefs\
  4.  Restart the SEP service. Please follow this post: How to stop Symantec Endpoint Protection

Can’t login Skype at Home

Q: I can login Microsoft Skype in the office. But can’t login it at home. It popup saying incorrect username and password. I know I enter correct username and password. And I can login Office 365 at home without any issues.

Chicagotech.net: Assuming all settings are correct and MFA is enabled, you may need to generate app password. To do that, login Office 365. Click your name icon and select My Account. Click Security and Pravicy. and Then create and manage app password.

IE language problem

Q: The Microsoft Edge and Chrome change the Language from English to Chinese. The Windows still uses English as Language. I can’t figure out how to change it back to English.

Chicagotech.net: Assuming the Language is English and Region is US in the Control Panel Region, you may follow these steps to change from Chinese back to English.

  1. Click Internet Options in Control Panel.
  2. In General, click Luanguages.

3. Click on Set Language Preference.

4. Move the English to the top.

Can’t login domain credentials in Palo Firewall

Q: After configuring Palo firewall integrating with AD, we can’t login with invalid username or password. The log shows this error: ‘failed authentication for user \’administrator\’. Reason: Authentication profile not found for the user.)

Chicagotech.net: 1. login local admin. No problem.

2. Make sure user is a part of the Administrators on the Firewall.

3. We fixed the problem by adding the domain (chicagotech) in the group mappings and the Authentication profile.

2. Make sure

Paloalto Firewall error: Failed to find auth profile for ADMIN

Q: We just configured Paloalto Firewall and integrated it with AD. When login domain admin, I receive this message: Failed to find auth profile for ADMIN.

Chicagotech.net: Based on Palo website, The possibel cuase is “The runtime user database, lusers.db, has become corrupt. Resolution Upgrade to PAN-OS 5.0 or higher to resolve the issue. Workaround A workaround is to rebuild the runtime user database. This is accomplished by deleting it on the Palo Alto Networks device. The system will automatically rebuild the runtime user database after its deletion. To delete the runtime user database, run the following commands: > delete runtime-user-db > configure # commit force”

What is File History in Windows 10 and how to enable it?

File History is a built-in tool that was first introduced in Windows 8 and it allows you to recover files you might have accidentally deleted, or restore a modified document to an earlier version.

To use it, you’ll need an external hard drive or a large capacity USB flash drive. You can set it up to use a network location, too. File History will automatically back up Favorites, Contacts, Desktop items, and more.

File History is turned off by default. To turn on and Configure File History, type: file history into the  search box and hit Enter or select it from the results at the top.