Q: After installing Windows 10 update, I see unexpectedly light-themed UI elements (e.g. address bar) in File Explorer and unreadable text in context menus when using dark theme. How do you fix it?
chicagotech.net: Windows 10 Update 1809 may cause this problem. Next update may fix the problem. A temporary solution is going to Settings > Personalization > Themes and reverting back to the default Windows theme. After that, feel free to return to your preferred theme.
Q: I can’t login my Windows 10 Laptop. When I try Windows recovery, I get “The drive where Windows is installed is locked. Unlock the drive and try again.” message.
For Dell machine, this is quoted from dell website:
Enter the BIOS (F12 key at the Dell logo) and use the following settings: •Set to UEFI •Enable legacy roms under advanced boot options •Disable secure boot •Set SATA config to AHCI Boot to the Windows 10 media to get to the Command Prompt. 1.Boot to the Windows 10 Recovery Environment. 2.Click on Troubleshoot. 3.Then click Advanced options from the Troubleshoot menu. 4.On the Advanced options screen that appears, click the Command Prompt. 5.Type “diskpart” 6.Type “list disk” 7.Type “Select disk #”. # is the drive number they want to install to 8.Type “Clean” 9.Type “Convert GPT” 10.Type “Exit” Boot to the Windows 10 media and start the install process. Select keyboard language and select the troubleshoot computer option. Recovery from a drive.
Google shows these information:
Causes of this Error This error has been known to occur as a result of one of the following causes:
Cause 1: Bitlocker boot agent disabled The root cause of this issue is due to the usage of Windows Bitlocker encryption. Bitlocker is a whole-disk encryption used to secure user data, but requires that the Bitlocker boot agent be installed. At boot time, this boot agent is used to unlock the Windows drive before attempting to load Windows 7, Windows 8, or Windows 10. If this agent is disabled or overwritten, either on purpose, by accident, or due to 3rd party interference such as 3rd party bootloaders or malware infecting the boot process, this error message can appear.
Cause 2: The TPM has been cleared or reset BitLocker can optionally use a hardware encryption chip found on most modern PCs and laptops known as the TPM (Trusted Platform Module) to manage the secret keys used for the encryption of data. If this TPM is cleared or lost, either due to the user clearing the TPM manually in the BIOS/firmware setup or due to a TPM firmware upgrade as part of the system firmware/BIOS upgrade process, the keys the TPM contains may be cleared and the system will fail to boot.
Cause 3: BCD file is damaged The BCD(Boot Configuration Data) file that contains boot configuration parameters for Windows system, is a very important part of booting process. If that file becomes damaged, then the boot process is halted.
Other suggestions: 1. Run Automatic Repair. Check disk for errors with chkdsk utility using chkdsk C: /f /x /r command.
2. Set the correct partition using these commands:
diskpart
list disk
sel disk 0
list vol
sel vol #
assign letter x:
.Wait for the confirmation message from the diskpart utility to appear: DiskPart successfully assigned the drive letter or mount point.
exit
cd /d x:\EFI\Microsoft\Boot
bootrec /fixboot
ren BCD BCD.Backup
bcdboot c:\Windows /l en-us /s x: /f ALL
exit
Restart he computer
Q: On my windows 10 computer, the images folder shows 3TB on 1TB hard drive. Why?
Chicagotech.net: I may want to use Microsoft app, TreeSizeTreeSize to analyze it. You can download it from this link:
Q: We a few computers running Windows 10. Whenever they restart, they lose the network connection. I find the problem is the DHCP is turn off. I can reset DHCP and make them work. However, that happens again when restarting the computers.
Chicagotech.net: Here are some suggestions.
Press Windows key + X Click Power options Click Additional power settings under Related settings Click Choose what the power button does Click Change settings that are currently unavailable Uncheck ‘Turn on fast startup (recommended)
3. Make sure DHCP service is running.
4. Make sure the computer is not mutilhomed computer, which means no more than one network connection on each PC. For example you may another VPN connection or two NIC connections. .
5. Install latest NIC driver.
Q: I am running Windows 10. After restarting my computer, some icons are missing and I can’t run some other icons such as documents, Internet explorer.
Chicagotech.net: 1. Try sfc to fix it. To do it, run command as administrtaor, run this command: sfc /scannow.
2. If above command doesn’t fix the problem, try DISM. To do that, please run command as administrator, run this command:
Type “DISM /Online /Cleanup-Image /CheckHealth” without quote and press ENTER
Type “DISM /Online /Cleanup-Image /ScanHealth” without quote and press ENTER
Type “DISM /Online /Cleanup-Image /RestoreHealth” without quote and press ENTER
3. You may want to try a clean boot for a test.
4. Also, it could be Windows update issue.
Q: We are running Outlook 2016. Some of Outlooks keep showing Try to connect” forever. It doesn’t popup for the password.
chicagotech.net: try these two resolutions: 1. repair Office 365.
2. Please refer to this post:
Q: When I go to Mitel settings> Softphone, it shows “You don’t have permission to access feature.
chicagotech.net: To fix this problem, logout Mitel Connect and re-login.
Q: One of user can’t record a message with this error “Audio device is not detected” popup. She uses the deskphone without any issue. What could be the problem?
chicagotech.net: Go to Softphone settings to check the status. If it shows any devices, check the computer audio settigns.
Q: We are using Office 365. When sending an email with docm attachment, we get this return message: This message was created automatically by mail delivery software. Your email message was not delivered as is to the intended recipients because malware was detected….
Chicagotech.net: You may want to modify malware filter. To do that, please follow these steps.
Chicagotech.net: You may want to modify malware filter. To do that, please follow these steps.
5. Save and wait for while to test it.
If your company has a policy to filter docm type and can’t remove it from the malware filter, try these:
Q: Only one of our computer running Windows 10 has this issue: IE, Microsoft Edge and Outlook don’t work. However, Chrome works fine and we can ping any websites. How do you fix it?
Chicagotech.net: We find the problem is Symantec Endpoint Protection. Disable Auto protection and make sure it works. Then re-enable it. Pleasee refer to this post: You can ping any web sites but not access them