Author: Bob Lin

Q: I have LaCie 5big NAS with RAID 5 using 5 1TB hard drives, which can’t turn on because of the power supply. All Hard drives are good and I can see all of them from external USB readers. Which software do you recommend to recover the data and how?

Chicagotech.net: Stellar Data Recovery Technician is the software to recover RAID. Here are step by step:

1. With Stellar Data recovery Technician open, click Next. Check RAID Recovery and then Scan

2. Add all hard drives to RAID Reconstruction.

3. Highlight the RAID under Physical Disk and click San. Enter or select RAID parameters. If you don’t know the RAID parameters, check Don’t know start sector of drives and keep all default settings if you don’t know the parameters.

4.  Highlight the RAID under Physical Disk and click Build RAID.

5. After building RAID, highlight RAID under Physical Disk and click Scan After scanning and finding, the lost partition will shows up. If not, try deep scan. Now, in the settings, check file type you want to recover for example  JPEG and DOC.

6. Now, in the settings, check file type you want to recover for example JPEG and DOC.

7. After listing all files and folders found, click recover to restore the lost data. Good luck!

Q: Our Windows server 2016 has a blue screen with these stop error atikmpag.sys, igdkmd64.sys, nvlddmkm.sys. Any sugegstions how to fix it?

Chicagotech.net: blue screen with these errors are generally related to malfunctioning hardware drivers or drivers that are installed by third-party software. This includes video cards, network cards, security programs, and so on.

1. Try Safe Mode or Last known good configuration.
2. Make sure that the BIOS and firmware are up-to-date.
3. Run any relevant hardware and memory tests.
4. Run Windows repair.

1. If it is PreBoot problem, check any external hardware, memory and hard drives problem.  The PC’s firmware initiates a Power-On Self Test (POST) and loads firmware settings. This pre-boot process may ends if there is a hardware issue.
2. If the Windows boot with black screen, blue screen and loop, it could be hardware, drivers, and system files issues. Here are some of suggestions. 1) Unplug any external hardware. 2) Run Safe more or last known good configuration.  3) Startup Windows Repair and then try Repair Boot Codes, Fix BCD errors, Replace Bootmgr
3. If 2) and 3) works, you may try restoring system files, installing latest device drivers.

1. Try one update at time.
2. Free up some drive space
3. Disconnect external hardware
4. Update third-party drivers
5. Check Device Manager for any errors
6. Download the update to the local drive and then install.

Q: My Laptop running Windows 10 crashed. When I re-install it, the resetting process reached 5% and stays there forever. Any suggestions?

Chicagotech.net: most likely your Recovery Image is corrupt. your best option is to create bootable Windows installation media on another PC and download Windows 10 or copy this link: https://www.microsoft.com/en-us/software-download/windows10.

Q: My LaCie 5Bit NAS with RIAD 5 doesn’t power on, perhaps it is power supply problem. I connect all hard drives to external USB reader, I can see the drive. Have tried different recovery software to recover images. But the recovered image doesn’t show whole image.

chicagotech.net: Since RAID 5 is a stripe array with a distributed parity block, you can’t simply recover data from just a single drive. You may need to a recovery software to re-build a virtual RAYD 5 for you first.

Q: My Dell Laptop running Windows 10 can’t start or it is loop starting. Please help.

chicagotech.net: Troubleshooting steps:

1. Run safe mode or last known good configuration.
2. Run Windows bootable DVD and run repair.
3. Run windows repair with command to restore system files.
4. If above don’t fix the problem. take the hard drive out and use an external USB reader to access the hard drive. If you can see the drive, you may be able to recover the data.

Here are some possibilities:Door doesn’t closed.

1. Trunk open
2. Foot brake on
3. Hood open
4. Key in ignition position
5. Door Open
6. Engine/Tach sensing
7. Low battery.
8. Why does my vehicle attempt to start three times but fail?
9. A vehicle to start, then immediately shut off is engine checking

Q: After installing the latest Windows Update, I can’t have the Internet through WiFi.  How can I fix it?

Chicagotech.net: 1. You may want to download and install latest WiFi NIC driver.

2. perform Network Reset: 1) Open Settings app, click Network & Internet > Status > Network reset link. 2) Now click on Reset button on next screen. 3) In confirmation prompt appearing next, click Yes.

3. Re-install the NIC driver: 1) Press WINDOWS + X 2) Click on “Device Manager” 3) Click on “Network card” 4) Right click on your wifi network card 5.)Click on “Uninstall device” 6) Click on “Detects Hardware change” (monitor icon)

4. Try to install system files.

1. Type “cmd” in windows search bar 2. Right click on “Command Prompt” 3. Select “Run as Administrator” 4. Type “sfc /scannow” without quote and press ENTER Then : 1. Type “cmd” in windows search bar 2. Right click on “Command Prompt” 3. Select “Run as Administrator” 4. Type “DISM /Online /Cleanup-Image /CheckHealth” without quote and press ENTER 5. Type “DISM /Online /Cleanup-Image /ScanHealth” without quote and press ENTER 6. Type “DISM /Online /Cleanup-Image /RestoreHealth” without quote and press ENTER

Q: When I install windows 10 v1809 update, it shows ” Undoing Changes made to your computer ”. Can you help?

Chicagotech.net: Some suggestions:

1. run System File Checker scan:  1) Run command line as administrator.  2) Type sfc /scannow command and press Enter key.  3). Let the command complete and then reboot the machine.
2. Try DISM.  1) Open administrative Command Prompt. 2) Type following command and press Enter key: Dism /Online /Cleanup-Image /RestoreHealth 3) Let the command complete and then reboot the machine.
3. Try updating to 1809 using Media Creation tool and if it fails let us know. The fastest way to get the upgrade is through Media creation tool or ISO file. Please download Media Creation Tool from the link below and select Upgrade this PC at the first screen. https://go.microsoft.com/fwlink/?LinkId=691209