Author: Bob Lin

Situation: when attempting to install Windows updates, you may receive this error: 0x80244022.

Troubleshooting: quoted online: ” The Windows Update 0x80244022 or 0x80072ee2 error occur because Windows cannot connect to Windows Update Servers to receive the updates. This is due to several reasons, like corrupted registry files or keys, incorrect date/time or Firewall settings, etc”. Try these suggestions:

1. It could be the time issue. Check your date and time settings.
2. Modify Windows Update Settings in Registry. Run regedit.

Delete HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU,

3. If you have a workstation failed to Windows Update with the error 0x80244022 from a WSUS, go to the WSUS server and open IIS Manager. Click Application Pools, select WsusPool and click Start to restart the Application Pool.

4. Run Windows Update troubleshooter. You can find the troubleshooter using Windows Search. Go to Settings and type “troubleshoot” in the Windows Settings search bar. Click the “Troubleshoot” result.
Locate the Windows Update troubleshooter under “Troubleshoot” and select it. Click the “Run the troubleshooter” button.

5. Delete SoftwareDistribution folder contents. The Software Distribution folder is a temporary folder in which Windows stores update files until they are completely downloaded. Then, Windows starts the update process. In this case, removing SoftwareDistribution folder contents and restarting the Windows Update service might resolve “Windows Update error code 0x80244022”. You need to stop the Windows update service or run this ocmmand; net stop wuauserv. Then deleted “C:\Windows\SoftwareDistribution” directory.

6. Modify Advanced Security Settings in Internet Explorer.
To do that: 1) From Internet Explorer main menu, click: Tools and choose Internet Options.

2) Go to the Advanced tab.

3) Under Security section, uncheck the following:

Check for publisher’s certificate revocation.
Check for server certificate revocation.

4) Click OK

5) Restart Internet Explorer.

6) Try to Update your computer now.

7. Modify Firewall settings / Add exceptions.
If you use a firewall program, disable it until you install updates or add the following Windows Update websites to the exceptions list.

http://.update.microsoft.com https://.update.microsoft.com
http://download.windowsupdate.com

Situation: The client has two windows 2016 servers. The Update status shows Downloading updates 0% forever and never completes.

Troubleshooting: 1. Restart the Windows Update services or restart the server.

2. If Windows Defender was failing to update properly through Windows Update,  try to update Windows Defender using this command from a terminal window: “%programfiles%\windows defender\mpcmdrun.exe” -signatureupdate -http

Situation: When installing software on Windows, you may receive this message: “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing”.

Troubleshooting: 1. Make sure no Windows or other updates running.

2. Restart the computer and try it.

Q: When attempting to add some website to our Windows 2012 R2 server, the Trusted sites is grated out and i can’t add them. Why?

chicagotech.net: You may want to check the group policy settings. Go to ser Settings -> Administrative Templates -> Windows Components -> Internet Explorer -> Internet Control Panel -> Security Page. If it is enabled, the Trusted sites will be grated out. If you don’t want to disable it, you can modify policy Preferences Registry Items to add the websites. Please refer to this link:

https://blog.thesysadmins.co.uk/group-policy-internet-explorer-security- zones.html

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Q: When installing Malicious Removal Tool, we get Windows update, error code: 801901F7. How can we fix it?

chicagotech.net:

1. download the actual tool from Microsoft. This Link: https://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx an dinstall it. Then check the update status.

Q: My Windows 10 gets this error message when I do the Windows update: Error 0x80d02002. Any fix?

chicagotech.net: Search online find these suggestions:

[Fix] Windows Update Error 0x80d02002 in Windows 10 » Winhelponline

Solution 1: Reset Windows Update Components

Follow these steps to reset the Windows update components manually.

1. Open an Command Prompt (Admin).
2. On the admin Command Prompt window, type (copy and paste) the commands below one at a time, and press ENTER:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

 
3. Exit the command prompt.
4. Restart Windows and then attempt to install the problematic update. 

[Fix] Windows Update Error 0x80d02002 in Windows 10 » Winhelponline

Solution 2: Check the Regional and Language settings

It’s possible that your regional settings are incorrect. For instance, you may have the region set for a different country where you visited earlier, and have forgot to update the setting after returning to your home country.

[Fix] Windows Update Error 0x80d02002 in Windows 10 » Winhelponline

1. Open Settings (WinKey + i)
2. Click Time & Language
3. Select Region & Language from options on left
4. Verify your Country/Region is correct from drop down list
5. Ensure the appropriate Language Pack is installed. If it’s in the state of being “available”, click Download and let the system install it from Microsoft servers.

Solution 3: Run the Windows Update troubleshooter

1. Download the Windows Update Troubleshooter, and then select Open or Save in the pop-up window.
2. Select Next and follow the steps in the wizard to find and fix problems with Windows Update.

Solution 4: Check For Corrupted System Files

If any System Files get corrupted or Missing From Windows computer, you may get different problems include update installation errors. We Recommend To Run System File Checker to make sure any corrupted system file not causing the issue.

To Run SFC (System File Checker ) Utility Open command prompt as administrator, Type sfc /scannow and hit the enter key. this will scan for missing corrupted system files if found any the utility restore them form a special folder located on %WinDir%\System32\dllcache. Wait until 100% complete the scanning process, Then After Restart windows and check for updates. If SFC Utility Scan Results found corrupted files but unable to fix then Run DISM Tool Which enables SFC Utility to Do its job.

Solution 5: Perform Clean boot and install the Windows update.

Solution 6: Download the Windows update to the local machine and install from there.

Solution 7: If there are multiple Windows updates, install them one by one.

Solution 8: I fixed this problem on my computer by downloading and installing  KB890830 manually.

https://www.catalog.update.microsoft.com/Search.aspx?q=kb890830

Situation: The client is running SEP v14. All servers and workstations can’t download the definition.

Troubleshooting: 1. Make sure all ports such as 443 and 80 are open.

2. May sure no IP and hostname conflicts.

3. Restart the Symantec service by running smc -stop and -start.

Q: We have a X-ray machine running Windows XP. Sometimes, we do need to access web email. However, it is very slow or doesn’t work.

chicagotech.net: The Internet browser comes with XP is very old version, please download Chrome browser.

Situation; The client has Brother MFC. It can’t send fax and Comcast confirm the line is good.

Troubleshooting: 1. Make sure the telephone cable is 4 pins cable. 2 pins may not work.

2. make sure you connect to dedicate fax line.

3. Some Brother MFC may not work for Comcast service.

To test it, press Hook key. You should get dialing tone and the display show telephone. If you don’t hear the tone, check the cable.

Q: We have Symantec Endpoint Protection 14. One of the SEP client can’t update the definition. Clicking fix gets update destination failed message.

Chicagotech.net: Open SEP and check the Help>Troubleshooting. If ti shows self-managed, please convert it to managed client by following this post:

• How to convert self-managed SEP client to managed client