Situation: The client has a new Windows 10 computer. When she print to Sharp MX6070, she gets 20 sheet staple max message. She doesn’t have this issue on Windows 7 computer.
Troubleshooting: We fix the problem by switching printer driver from PCL6 to PS.
Situation: The client just received a new Dell computer with Windows 10. After installing the computer, the computer popup for a product key.
Troubleshooting: In most cases, Windows 10 activates automatically using a digital license and doesn’t require you to enter a product key. If the computer doesn’t activate it automatically, you may run windows troubleshooting under Activation window.
Situation: After installing an add-ins in Outlook 2016, the user has a problem to run Outlook with the add-ins.
Troubleshooting: We find there are two Office 365 running on the computer. One is pre-loaded office 365. Uninstalling the pre-loaded Office fixes the problem.
Also please refer to this article:
How to uninstall pre-loaded Office 365 in Windows 10
The real reason is Pre-loaded Office 365 is 63Bit. Their Add-ins is 32 bit. You must install Office 365 32 bit for the 32 bit Add-ins.
Situation: the client follow this post ( How to enable Shadow copy in Windows 10 ) to enable Shadow copy on his windows 10, he gets this error: Description = Initialization failure. Why?
Troubleshooting: 1. In most cases, the drive doesn’t have enough spaces.
2. If it is UAC mapping drive, try either turning it off or running the app as Administrator.
3. Make sure Volume shadow copy service is running.
Situation: The client has some VPN users work at home. Recently, VPN users have a problem to make calls or receive calls.
Troubleshooting: 1. Change the Shretel/Mitel Connect connecting server from name to IP address. Please refer to this post:
2. If they have Windows update, please install them and then restart the computer.
3. Logoff the ShreTel/Mitel, and then re-login.
4. Restart the computer.
Situation: the client has Syncplify SFTP setup. All users can access SFTP except one. The message is Server unexpectedly close network connection.
Troubleshooting: 1. The Paloalto firewall monitor shows Rule Incomplete.
2. The Syncplify logs shows
2019-09-17 19:36:54 169.61.78.202 – 10.0.0.86 22 ControlChannelOpened – – 0 0 0 – XLFBQC7Q6ZUJFWSDLZRIFGP5I SSH2 –
2019-09-17 19:36:54 169.61.78.202 – 10.0.0.86 22 BlacklistHit – – 214 0 0 – XLFBQC7Q6ZUJFWSDLZRIFGP5I SSH2 –
3. We fix the problem by removing the user’s public IP address from the BlackList. Here is how to article:
Situation: After Windows 10 update, the computer can’t start with boot loop. Safe mode doesn’t
Troubleshooting: we fix the problem by booting from Windows 10 installation DVD and select Repair. Then run System Restore.
Situation: The client builds a website using WordPress. Recently, all Plugins have a problem. Whenever he clicks a plugin, he gets can’t login message.
Troubleshooting: We try delete the plugin, but can’t. If we try, we will get the same message. We fix the problem by downgrading WordPress v5.2.3 to 5.2.
Situation: The client use gmail on his Outlook. It doesn’t work since yesterday. It repeat for the password with 2-Step Verification .
Troubleshooting: 1. Turn on 2-Step Verification on gmail. Please refer this post:
How to turn on 2-step Verification on Gmail
2. You may need to generate an App Password. Please refer to this post:
Situation: The client use gmail on his Outlook. It doesn’t work since yesterday. It repeat for the password. He sue he enter the correct password. He can access mail on website.
Troubleshooting: 1. Google prevented a sign-in from a less secure app. You may need to turn on 2-Step Verification on gmail.
How to turn on 2-step Verification on Gmail
2. Sign-in attempt was blocked: Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access. Login gmail website to take action.
3. Login gmail to generate an App Password.