Situation: The client has a FTP server using Syncplify.me. Some of FTP users have a problem to access the FTP server with this “Could not read from socket: ECONNABORTED – Connection aborted” error.
Troubleshooting: It could be FTP over TLS issue. try to use Only use plain FTP.
Situation: The client has a FTP server using Syncplify.me. Some of FTP users have a problem to access the FTP server with this “GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated” error.
Troubleshooting: It could be FTP over TLS issue. try to use Only use plain FTP.
Situation: The client has some Windows 2012 R2 servers as RD servers. The RD Server keeps having some problems and getting this event ID:
Log Name: System
Source: Microsoft-Windows-TerminalServices-Licensing
Event ID: 4105
Level: Warning
Description:
The Remote Desktop license server cannot update the license attributes for user in the Active Directory Domain “chicagotech.net”. Ensure that the computer account for the license server is a member of Terminal Server License Servers group in Active Directory domain “chicagotech.net”.
If the license server is installed on a domain controller, the Network Service account also needs to be a member of the Terminal Server License Servers group.
If the license server is installed on a domain controller, after you have added the appropriate accounts to the Terminal Server License Servers group, you must restart the Remote Desktop Licensing service to track or report the usage of RDS Per User CALs.
Win32 error code: 0x80070005
Troubleshooting:
Situation: The Client reports a DNS problem. Sometimes, some computers can’t access some servers.
Troubleshooting: in DNS Manger, we find two of DCs have the same IP address. Correcting the DNS A record fixes the problem.
Situation: When the user tries to delete a folder, she gets this message: The action can’t be completed because the file is open in Windows Explorer. In the folder, all files have been deleted except thumbs.db.
Resolution: 1. Windows only uses the thumbs database if you’re browsing files in Windows Explorer with a view that requires Explorer to pull thumbnail data for display. You can avoid this error by changing the view to Details.
2. Disable Windows from creating and caching local thumbnails by Group Policy. Run gpedit.msc. User Configuration -> Administrative Templates -> Windows Components -> File Explorer. Enable “Turn off caching of thumbnails in hidden thumbs.db files”.
3. Disable Windows from creating and caching local thumbnails by the Registry Editor. Run regedit.exe. Navigate to HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\. Create new DisableThumbsDBOnNetworkFolders DWORD key. Modify it to change the value from 0 to 1.
Situation: The client just installed new Canon C5440i printer. One of users can’t print from Outlook. Whenever she tries, the Outlook crashes.
Troubleshooting: 1. Repairing Outlook doesn’t fix the problem.
2. Upgrading Office 365 doesn’t fix the problem.
3. We fix the problem by add new PCL6 driver.
Situation: The client has a Windows 2012 R2 as RD Sever. When they run QWINSTA.exe to access remote session, they receive “Access denied” message. If they run this command from the console or run as administrator, it works. They would like to know if it is possible to run this command as administrator automatically.
Resolution: yes, if they create a shortcut, they will have an option to run it as administrator. Please refer to this how to:
Situation: The client would like to run a program as administrator automatically.
Resolution: create the program shortcut, you should have an option to run it as administrator. Right click on the shortcut, go to Properties>Shortcut. Check Run as administrator.
Situation: The user receives this message when she opens Outlook:
‘Your mailbox has reached its maximum size limit at which you cannot send or receive any more content. Empty your deleted items folder from MS Outlook or delete messages from your mailbox to create more space.’’.
Resolution: We can reduce the size of Outlook Data Files by using Mailbox Cleanup tool and Conversation Clean Up tool. Please refer to this post for more details:
Situation: The client just migrated their website. Now, IE can access the website but chrome can’t and gets time out.
Troubleshooting: 1. Go to “C:\Program Files (x86)\Google\Chrome\Application”.
Here you will find a file ‘master_preferences’, delete that file or just move it out of that folder. Close Chrome and reopen and it should start working.
2. it could be caused by an antivirus software, try to disable it or to update it.
3. MSIE → Tools Menu → Internet Options → Advanced → Reset … → Default Options (You do not need to delete personal info)
4. I had the same problem and it got resolved as follows.
5. May clean cache in Web server.
6. Reset switch cache.