Author: Bob Lin

Situation: The client cannot run Chrome on Windows 10 with “Aw snap”. Reload doesn’t work.

Troubleshooting: 1. It could be the security software issue, for example disable Symantec Endpoint Protection for a tets.

2. If Cisco Web Extension crash message popup when running Chrome. It could be the Cisco Web Extension. Re-install it.

3. Clear your cache

Chrome might have information stored that’s stopping the page from loading.

Open the page in an Incognito window

1. On your Android phone or tablet, open the Chrome app .
2. Tap More   New Incognito tab.
3. In the Incognito tab, try loading the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

1. Tap More   Settings.
2. Under “Advanced,” tap Privacy  Clear browsing data.
3. Next to “Time range,” choose All time.
4. Select Cookies and site data and Cached images and files. Deselect the other types of data.
5. Tap Clear data.
6. Try reloading the tab with the error.

4. Update Chrome

1. On your Android phone or tablet, open the Google Play app .
2. At the top left, tap Menu   My apps & games. Apps with available updates are listed under “Updates.”
3. Under “Updates,” look for Chrome .
4. If Chrome is listed, tap Update to install.
5. After updating, try reloading the tab with the error.

5. Check for problems with your extensions that might cause the page to crash. Click the “Menu” button that’s marked with three horizontal lines, select “Tools,” and then click “Extensions.”

6. Upgrade NIC driver.

7. Make a New Profile

1. Close the Chrome browser, and then press “Windows-E” on the keyboard to launch Windows Explorer.

2. Enter “%LOCALAPPDATA%\Google\Chrome\User Data\” (without quotes) in the address bar at the top of the window.

3. Find the folder named “Default” in the window that opens, right-click the folder and select “Rename.” Name the folder “Backup Default” (without quotes).

4. Launch Chrome and try to load the Web page again.

Situation: The client has a windows 2012 R2 server as Remote Server. Their admins run qwinsta.exe to manage shadow session. However, some users get access is denied when they try.

Troubleshooting: 1. Make sure the users are in local administrators group.

2. Or create a batch file and send shortcut to desktop. When they run the shortcut, it will run as administrator and may popup for confirm it. Here is the example of batch file:

qwinsta.exe
echo.
set /p uid=Enter sessionID to control:
start mstsc.exe /shadow:%uid% /control /noConsentPrompt

3. If the user is non-admins, you can give non-admins the session shadow management using command-line tools. Reference the marked thread “Shadowing RDS 2012 Sessions” for detail suggestion:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/9509bb5b-5a9a-4eb8-b913-f8200b44be5b/shadowing-rds-2012-sessions?forum=winserverTS

Situation: The client upgrade his windows 7 laptop window 10 successfully. However, He can’t run Windows update with Code: 80240FFF.

Troubleshooting:

1. Try Windows Update Troubleshooting by going to Control Panel>All Control Panel Items>Troubleshooting>System and Security>Fix problem with Windows Update.

Or try the Windows Update Automated Troubleshooter link.

If issue still persists, try manually resetting update components:

2. If Windows 10 build is 10240, 10586 or other early version, you may want to  download latest Windows 10 version through media creation Tool and perform an In-place upgrade.This would make sure you are on the latest build of windows 10 and you would receive the Anniversary update due July this year.

Download Windows 10 Disc Image (ISO File) https://www.microsoft.com/software-download/windows10

3. Download and install Windows Update Assistant. This step by step video may help:

Situation:  when registering Baidu account, you may receive this error message as ” The system detects that the current account  is registered through an illegal channel… ” 

Resolution: You may register a Baidu account using other Baidu apps such as DuSpeaker on Android phones/tablets.

Situation: The client has Barracuda backup. Barracuda Backup shows this

Disaster Recovery – Error backing up selected object – December 7 2019 10:30pm CST
File Systems – Error opening object – December 7 2019 10:32pm CST

Troubleshooting: if a folder or file that has been selected for backup is moved or removed from the parent directory, the Barracuda Backup appliance generates this error. To fix it, log in to the web interface and deselect the folder which has been removed from the directory for the source. To do so, please follow these steps.

1. Log in to Barracuda Backup, and go to the BACKUP > Schedules page.

2. Click Edit to the right of the source.

3.Navigate to the folder or files have been removed.

4. Uncheck it.

5. Save the settings.

Situation: The can’t establish the connection their EqualLogic PS6000 with this error: “Connection to the server could not be established “

Troubleshooting:

1. It is possible you may receive this error after Windows update or Java update. Try to upgrade EqualLogic Firmware.

2. Downgrade Java to previsou version.

3. Change: TLS anon and NULL Cipher Suites are Disabled. Quoted online:

Do this for both the 32bit and 64bit  Java.Security file(s) if they have both java runtimes installed.

The location is installation dependent by typically the file(s) are found at:

 C:\Program Files (x86)\Java\jre1.8.0_201\lib\security\Java.Security

 C:\Program Files\Java\jre1.8.0_201\lib\security\Java.Security<c:\program files=””></c:\program>

Use notepad++ or any other text editor that allows proper formatting

Edit the Java.Security file 

 The line to be edited starts with:  jdk.tls.disabledAlgorithms

You have to remove the keyword ‘anon’ from the line. 

jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, \

    EC keySize < 224, 3DES_EDE_CBC, anon, NULL    

The line should then look like this: 

jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, \

    EC keySize < 224, 3DES_EDE_CBC, NULL 

4. Add the website to the Security. In Java, go to Java Configure Panel>Security.

In IE, go to Internet Options>Security>Site.

Situation: The client replaced their SQL server with a new server and keep the same name and IP. They deleted the old server backup from the Barracuda and create the new backup. The backup gives this error:

Microsoft SQL

        LocalServer/AutoEmail – Unable to perform differential backup: an external program has made a full backup of this database. Please run a full backup before attempting another differential backup.

Troubleshooting: Since this is the new server replacing the old one. you need to do full backup at the first time.

Go to Backup>Schedules. Fine the server and click Edit. In SQL/Exchange Backup, switch the Smart to Full, After the backup success, switch the Full back to Smart.

Situation: The client just have a new Sharp Printer MX-M1055. When they try to import Address book from Sharp MX-6070N, they get this error: “ERROR[3514]: Processing failed. The file/folder cannot be imported.”

Troubleshooting: we may not be able to import some model printer address book.

Situation: The client just replace their Canon printer with Sharp Printer with the same IP address. They can ping it, but can’t access from web browser.

Troubleshooting: checking the network settings, we find they entered incorrect subnet. It should be class B 255.255.0.0. But they entered class C 255.255.255.0. Correcting subnet fixes the problem.

Situation: Whenever the user clicks Manage Rules and Alerts in Outlook, the Outlook crashes and restart.

Troubleshooting: 1. Go to Account Settings. Change the Use Cached Exchange Mode to download email to an Outlook data file settings.

2. Run Repair.