Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Troubleshooting Zoo meeting audio and video problem

Situation: The WFH user has a problem to use Zoom meeting Audio and video.

Troubleshooting:

  1. Please make sure running Zoom meeting on Laptop not office computer/Remote Desktop. If you are using Remote Desktop, we can minimize it first.
  2. If we don’t have audio or/and Video, please reset headset. Do to that, unplug and re-plug the headset.
  3. Make sure the audio and video are not disabled on the bottom of Zoom meeting window.
  1. If we have check all of above and still have the same problem, please check the windows update and restart the computer.

The Status of Windows 10 Update disappears

Situation: The user tries to download and install Windows updates. It runs for a few minutes, and then the Status of the update disappears. You can only see the top bar has dots, but never finish.

Troubleshooting: 1. stop and restart the Windows update services. Or restart the computer.

2. Download and install Windows Update Assistant. This step by step video may help:

Duplicated emails?

Situation: The user reports she received duplicated emails.

Troubleshooting: We check the trace messages, but don’t see any duplicated emails sent. The user can’t show us the duplicated emails. However, she says she received the email last night and then she get the the same new email this morning.

After study, we find that she use Office.com to check email last night. Then she used Outlook to check email this morning. The system pay have a problem to sync so that she thought she may have a new email.

Why do I restart my remote computer everyday?

Q: Since COVID-19, I am WFH and use RDP to access my office computer. Everything works except I can’t access the office computer remotely in the early morning. I need have someone to restart my computer for me. Why?

A: It could be the office computer goes to sleep. You may want to setup never sleep. To do it, type power in search. Then go to Power and sleep settings.

Windows Update error code 800F0831

Situation: When installing Windows update, you may receive this error code: 800F0831.

Troubleshooting:

  1. Error code 800F0831 usually occurs if Windows Update database is corrupted, or if a required system file is registered incorrectly. Please download the Windows Update Troubleshooter to troubleshot the problem.
  2. Download Windows 10 update assistance and run it from the local computer.

Please view this step by step video:

Inserted Attachment appears in message body not in the attached session

Situation: When the user attaches a file in Outlook 2016, it appears in message body not in attached session.

Resolution: This happens because the mails are in RTF format. Switch from RTF format to HTML format should fix the problem. To do it, with the new message open, click on Format Text. Switch to Aa HTML.

Google search on our website doesn’t work with No Results

Q: Google search on our website has been working for many years. Recently, It doesn’t work. The search result shows only Ad with “No Results” . I just copy the google search script and published again. However, it is the same problem. 
Here are the codes:
<html xmlns:v=”urn:schemas-microsoft-com:vml” xmlns:o=”urn:schemas-microsoft-com:office:office”>
<head><meta name=”GENERATOR” content=”Microsoft FrontPage 12.0″><meta name=”ProgId” content=”FrontPage.Editor.Document”><meta http-equiv=”Content-Type” content=”text/html; charset=windows-1252″><title>Google Search</title></head>
<body>
<form action=”http://www.google.com/cse” id=”cse-search-box”> <div> <input type=”hidden” name=”cx” value=”partner-pub-5723411205869961:3fjkymb5geu” /> <input type=”hidden” name=”ie” value=”ISO-8859-1″ /> <input type=”text” name=”q” size=”25″ style=”width: 99px” /> <input type=”submit” name=”sa” value=”Search” /> </div></form><script async src=’https://cse.google.com/cse.js?cx=partner-pub-5723411205869961:jbb50e-vb37‘></script><div class=”gcse-searchbox-only”></div> <script async src=’https://cse.google.com/cse.js?cx=partner-pub-5723411205869961:jbb50e-vb37‘></script><div class=”gcse-searchresults-only”></div>
</body>
</html>
To check the problem, you can access this web page:http://www.chicagotech.net/ads/googlesearch.htm

A: To fix this problem, enable an existing search engine to search the entire web. To do that, please follow these steps:

  1. Login Google AdSense account.
  2. Click on Ads for search.

3. Select the search engine you want to use.

4. Make sure The entire web is checked.

5. Test it.

Malwarebytes doesn’t respond.

Situation; The client has Malwarebytes cloud version. One of users has a problem to run Malwarebytes. When she tries, Malwarebyets doesn’t do anything and no error message.

Troubleshooting: We find the Malwarebytes agent is not running. If we try to restart it, we get this message:

If we uninstall MalwareBytes agent, we get this error:

Resolution: Download and run the Malwarebytes Support Tool. Quoted from Malwarebytes:

  1. Download the document attachment, Malwarebytes Support Tool Command Line version mbstcmd-1.0.2.34.exe, and save it to the desktop.
  2. Open Command Prompt as an administrator.
  3. In the command window, type in cd C:\Users\(name of username)\desktop or cd %userprofile%\desktop to navigate to the desktop.
  4. If you want to run the Malwarebytes Support Tool and allow it to reboot, enter the command mbstcmd-1.0.2.34.exe /y /cleanup.
    DOC-2333-1.png

Command line switches

Here is a list of switches you can use to execute the Malwarebytes Support Tool:

  • /y
    • Accepts the EULA. Without this command you will not be able to run the tool.
  • /cleanup
    • Uninstalls all versions of Malwarebytes products it finds on the machine.
    • Does not reinstall or reactivate the Malwarebytes installation.
    • Generates output (mbst-clean-results.txt) to the directory where the Support Tool was run from.
    • Forces a reboot to perform post-reboot cleanup.
  • /noreboot
    • Prevents the forced reboot flag after cleanup.

Your computer’s Trusted Platform Module has malfunctioned: error code 80090030

Situation: The user receive receive this message when running Outlook 2016: Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030.

Resolution 1: Modify registry

1. Close Outlook.

2. Type Regedit in Windows search box to open it.

3. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, find or create REG_DWORD and set the “EnableADAL” value to 0.

4. Restart computer

5. log out Outlook and log back in.

Resolution 2: Run repair Office online by going to Control Panel>Programs and Features. Right click on Office 365 and then change. 

Resolution 3: If it is Outlook issue, try to reset email profile. 

Resolution 4: Reset Office credentials from Credential Manager

  1. In the Search bar and type in ‘credential manager. ‘ Press the Enter key.

2. Select Windows Credentials and scroll down to your Microsoft office account credentials.

3. Select your Teams login information and click on the Remove button

 

Sent emails didn’t go and they are not in Outbox folder.

Situation: After the user makes some changes on Cache Exchange Mode, he can’t send emails. He can’t any sent emails in the Sent Items folder and Outbox folder.

Troubleshooting: We find the problem is Cache Exchange Mode settings. Unecheck Use Cache Exchange Mode if it is cheeked. Or check it if is unchecked. Remember to restart the Outlook.