Author: Bob Lin

Situation: When installing Office 365 from ODT, you may receive this message: Could’t install. We’re sorry, we had a problem installing your Office program(s). Error code: 30088-1007.

Troubleshooting: In most cases, error 30088-1007 means there is incorrect line in configuration file. These are some cases we have seen

1. Missing > sign.
2. Product ID is incorrect.
3. Missing </Add>

Please refer to this how to article:

How to downloads and install Office 365 on multiple

Q: The user tries to remove a old printer from his Windows 10 Laptop. However, when he clicks on the printer, he has only Open queue and Mange two options. He doesn’t have Remove device option. Why?

A: He is local user only. You need to assign him as administrator or have the admin to remove the printer for him.

Recently, Microsoft release a new windows Update, version 2004. This update may take a long time to install and restart. We do see some users have a problem after restart the computer. The symptoms are black screen for remote user; you can’t see any applications/icons after login and restart takes a long time to come back; System runs slow or freezes. Here are more reported issues:

1. Difficulty connecting to more than one Bluetooth device.
2. Intel and Microsoft have found compatibility issues with Windows 10 2004. Affected PCs include those with a Thunderbolt port and with Kernel DMA Protection enabled and Windows Hypervisor Platform disabled. Microsoft has provided instructions for how to check the status of each feature.
3. Microsoft’s own Surface Pro 7 and Surface Laptop 3 could be seeing errors and unexpected shutdowns after installing Windows 2004 due to an issue with the Always On, Always Connected feature. 
4. Some Games may have problem too.
5. Outlook runs slow.
6. Quickbooks doesn’t work.
7. Display goes black.
8. Lost mapped network drives with “The specified network name is no longer available” message. You have to disconnect and re-map the drive.

This new version of windows is a whole new OS. Installation, restart and login may take a while. These are our suggestions.

1. Don’t install it until all problems fixed.
2. If you do want to install the update after business hours over night.
3. This new windows update may take over long time to install, restart. It may take over night. So be patient.
4. After the restart, the first time login may take over 10 minutes or even longer. The screen may be black for the remote user. Be patient.  Don’t call someone to restart the computer at lease you wait for one hour.
5. If the logon black screen stays more than one hour, please contact us.
6. If the computer runs slow or missing some icons after you login, please restart the computer one more time. Perhaps couple time.
7. Windows 10 version 2004 does not support server 2016 failover clusters

Please view the step by step video:

Situation: The company has to domain names. When email info@compnayA.com send mail to distribution group sale@companyB.com, it is failed.

Troubleshooting: From Trace message, I find it is failed because info@compnayA and sale@compnayB are different domain name so that the system thinks it is external email and blocks the sending.

To fix it, we must allow to accept messages from external senders. We can change the delivery management setting for this group.

1. Go to Groups.
2. Double-click the group name.
3. Click Delivery management, and choose Senders inside and outside my organization.
4. Choose Save.

1. Open a colorful image duplicate it.

2. We may want to Convert to Smart Object by going Layer>Smart Objects. Note: that give a chance to make change Mezztint or Twirl later.

3. Create Mezzotint by going to Filter>Pixelate. Select the style you want (Medium Strokes in our example).

4. This is the result of Mezzotint.

5. Run Radial Blur by going to Filter>Blur. Select Zoom and Draft at the first time. Run Radial Blur again with Zoom and Good selection. Run Radial Blur the third times with Zoom and Best selection.

6. Run Twirl by going to Filter>Distort. Adjust Angle,, 600 in our example.

7. Duplicate the layer then redo 5 and 6 with Angle -600.

8. With the Layer 2 elected, change the blending mode, in our example Pin Light.

9. if you are not happy the result, double click Mezzotint or Twirl to make change. For example, from Mezzotint Medium Strokes to Medium Line.

10. If you would like to make our Twirl Symmetrical, Press Shift+Ctrl+Alt+E to merge both Layer 1 and Layer 2. Then go to Edit>Transform, and select Flip Horizontal.

Please view step by step video:

How to use Twirl in Photoshop step by step

Blending images using Select Tool in Photoshop

Blur Portrait background using Selection Tool and Tilt-Shift

Create Sunset background using Brush Tool

How to install Gradient preset in Photoshop 2020

How to use Photoshop Polar Coordinates Filter

How to use Twirl in Photoshop step by step

Merge images using Blending Mode and Brush Tool

Situation: When the participate tries to share his screen, he get this message: Host disabled participant screen sharing.

Troubleshooting: Move the mouse to the bottom and click on Security. Make sure Share Screen is checked.

Situation: The user has a second monitor connecting to her Laptop. Once per white, the second Monitor goes to black and the computer freezes for a while. Then all screen switch to Laptop display.

Troubleshooting: 1. She is using USB Adapter to connect to the second monitor. Whenever she has other USB devices connecting to the Laptop, it may cause the problem.

2. Make sure you have good connection.

3. Re-configure the display settings and match both display.

Situation: When a user opens a PDF document, she gets this message: “Acrobat may not display the page correctly” from Adobe Acrobat.

Troubleshooting: 1. Try to open it from Adobe Reader.

2. Try to open it from Microsoft Edge.

3. If you can open it from Adobe Reader or Microsoft Edge, contact the file creator. Or try latest Adobe Acrobat version.

Situation: Since WFH, some of our user report RDP freezes issue.

Resolution: We find some resolutions online. quoted:

Turns out by default, starting from Remote Desktop Protocol (RDP) 8.0, it will try to use UDP for connections in order provide a better user experience on slow connections. However with the VPN in the mix, it causes a lot of IP fragmentation which can’t be properly reassembled in time, or at all – leading to drop outs, black screens and freezing.

The work around which we have used with success is to disable the UDP protocol in Remote Desktop. This can be done through the Registry, or Group Policy:

Registry

1. Navigate to HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\Client.
2. Create a DWORD named fClientDisableUDP and assign it a value of 1.

Group Policy

1. Navigate to Computer Configuration > Administration Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client.
2. Set Turn Off UDP On Client to Enabled.