Situation: small company has implemented Always On VPN for the Windows 10 devices. It works, but sometimes, the VPN connection will not auto reconnect after going to standby. The status shows “Connecting”.
Troubleshooting: Windows 10 cumulative update from January or February fixes the problem.
Situation: The home user uses his router as DHCP server. After the power off, he can’t renew IP address with these errors: Unable to Contact DHCP Server or DHCP Access Denied.
Troubleshooting: reset the mode/router may fix the problem.
Situation: A small company installed Windows Server 2019 as their first Remote Desktop Server with the User CALs. However, they receive this message: There is a problem with your Remote Desktop license, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem.
Troubleshooting: We must to have Active Directory for running Windows Server 2019-based Remote Desktop Session Host. Otherwise, you will receive this message.
If you would like to using RDS without AD, you must install Device CALs or downgrade to Windows Server 2016.
Q: I follow the instruction to use the group policy to register computers for adding them to WSUS. However, those added computers don’t show up in WSUS. Why?
A: After create computer group in group policy, you need to add the computers to the group policy. You also need create OU in Domain Users and Computers to match the group computer name. Please refer to this post:
How to add a computer to Group Policy so that the policy can apply to the computer
Situation: When accessing a foreign countries’ website, you may receive this message: web page blocked. Insufficient content.
Troubleshooting: paloalto firewall blocka accessing any websites located outside of USA.
Resolution: Please follow this instruction to allow accessing blocked countries’ websites.
How to allow accessing blocked countries’ URL in paloalto firewall
We have got more and more reports about the problems caused by Windows 10 version 2004. Please refer to this post for reporting problems:
Troubleshooting Windows 10 Version 2004 problems
To check the status of Windows 10 updates, version 2004, uninstall Windows updates and restore previous version, please check this posts:
How to check the status of Windows 10 Update
How to restore the previous version of Windows 10
How do I know if my computer have windows 10 version 2004 or not?
How to uninstall Windows 10 update
How to pause Windows 10 Update
Please view the step by step video:
Situation: The user can’t access remote computer using RDP with error code 0x904.
Case 1: That happens after we install windows 10 Version 2004. Normally, you don’t see any issues when you use the computer from console. However, most remote users have a problem to run any applications from Remote Desktop.
Case 2: The computer is connecting to a problematic switch, which is hot because the fan is failed.
Case 3: The Internet and VPN is too slow.
Case 4: Need to install Remote Desktop version.
Situation: WFH user has a problem to access her office computer use Remote Desktop over VPN. It is not stable, or slow or black screen.
Troubleshooting:
Case 1: That happens after we install windows 10 Version 2004. Normally, you don’t see any issues when you use the computer from console. However, most remote users have a problem to run any applications from Remote Desktop.
Case 2: The computer is connecting to a problematic switch, which is hot because the fan is failed.
Case 3: The Internet and VPN is too slow.
Situation: When installing Office 365 from ODT, you may receive this message: Could’t install. We’re sorry, we had a problem installing your Office program(s). Error code: 30088-1007.
Troubleshooting: In most cases, error 30088-1007 means there is incorrect line in configuration file. These are some cases we have seen
Please refer to this how to article:
Q: The user tries to remove a old printer from his Windows 10 Laptop. However, when he clicks on the printer, he has only Open queue and Mange two options. He doesn’t have Remove device option. Why?
A: He is local user only. You need to assign him as administrator or have the admin to remove the printer for him.