Bob Lin, Chicagotech-MVP, MCSE & CNE
Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on
http://www.ChicagoTech.net
How to Install and Configure Windows, VMware, Virtualization and Cisco on
http://www.HowToNetworking.com
Situation: After installing Windows 10 version 2004 or KB4557957, some printers may be unable to print. Here are some symptoms: 1) The print spooler might have an error; 2) The apps closes unexpectedly when attempting to print; 3) You might encounter issues with the apps you are attempting to print from; 4) You might receive an error from the app or the app may close unexpectedly
Resolution 1: Install update KB4567523 which is a cumulative update.
1. In search bar, type Device Manager, and then hit Enter. 2. Click on Bluetooth. 2. Right-click on the Bluetooth driver. 3. Select Update this driver.
Resolution 2: Uninstall and re-install the Bluetooth.
1. In search bar, type Device Manager, and then hit Enter. 2. Click on Bluetooth. 2. Right-click on the Bluetooth driver. 3. Select Uninstall this driver.
4. Re-enable the devices. Go back to Device Manager. Right-click on Bluetooth then select scan for hardware changes. It should automatically detect the Bluetooth drivers and reinstall them.
Resolution 3: If the issues continues, you may want to rollback to the previous version. Please refer to this post:
Situation: The user has a Windows computer. Whenever she uses an application such browser, check email, it shuts down. We found a Kernel-Power critical error associated with Event ID 41 in the Event Viewer.
Troubleshooting: We find many USB devices are plugging into the computer. Unplugging most USB devices except keyboard and mouse, it works.
We fix the problem by installing those USB new drivers.
Also, you can try to customize Power Settings.
Type “power options” in Search and click the “Power & sleep settings” result.
Click “Additional power settings” under Related settings on the right pane.
In the Power Options window, find and click the “Change when the computer sleeps” option on the left pane.
Click “Change advanced power settings”.
expand the “Hard disk” and “Turn off hard disk after” sections and make sure that both “On battery” and “Plugged in” are set to “Never”. If these settings are configured differently and there is no “Never” option, then simply type 0 and it will change to Never. Now expand the “Sleep” and “Sleep” after sections and make sure that both “On battery” and “Plugged in” are also set to “Never”. Click “Apply” to save the changes.
3. In another case, we find the CPU cooler lost from CPU. Since the CPU is hot without cooler, it will shutdown in every 10 minutes.
Situation: The user has a Windows 7 computer. Whenever she uses an application such browser, check email, it shuts down.
Troubleshooting: We find many USB devices are plugging into the computer. Unplugging most USB devices except keyboard and mouse, it works.
We fix the problem by installing those USB new drivers.
Also, you can try to customize Power Settings.
Type “power options” in Search and click the “Power & sleep settings” result.
Click “Additional power settings” under Related settings on the right pane.
In the Power Options window, find and click the “Change when the computer sleeps” option on the left pane.
Click “Change advanced power settings”.
expand the “Hard disk” and “Turn off hard disk after” sections and make sure that both “On battery” and “Plugged in” are set to “Never”. If these settings are configured differently and there is no “Never” option, then simply type 0 and it will change to Never. Now expand the “Sleep” and “Sleep” after sections and make sure that both “On battery” and “Plugged in” are also set to “Never”. Click “Apply” to save the changes.
3. In another case, we find the CPU cooler lost from CPU. Since the CPU is hot without cooler, it will shutdown in every 10 minutes.
Situation: The user can’t copy/paste in any document or anywhere in windows. Not matter using a mouse or keyboard shortcuts. The copy option is there. But the paste option is grayed out. Once data is copied both options are grayed out. If restarting the computer. Copy/paste works fine but after 10 mins the paste option again gets grayed out.
Troubleshooting: Fix corrupted or missing system files by running sfc. Here is how.
1. In Search bar, type in CMD right-click and click on “Run as an administrator”. 2. Type in: sfc /scannow, press Enter. 4. Type in: DISM /Online /Cleanup-Image /RestoreHealth, press enter. 6. Restart your computer and test.
Microsoft 365 Admin Centers have alerts about this issue. This is the message on the Active Investigation page:
“There is a new symptom of Outlook is crashing on launch starting 7/15. A fix has been published but will take time to propagate to worldwide availability. Outlook will automatically look for the fix on launch, so if this issue persists through multiple launches please use Outlook Web Access for an hour then try again.
If this issue persists beyond four hours please contact Microsoft Support by whichever means works best for you.”
Also, inside the 365 Admin Center, we were given this ETA: “Estimated time to resolve: We expect this issue to be completely resolved for all affected users by July 15, 2020 at 9:30 PM UTC.”