Troubleshooting Blue Screen of Death (BSOD)

Normally, BSOD indicates problems with the computer’s hardware or hardware driver software. Here are some troubleshooting options.

Option 1: Unplug all external devices except keyboard and mouse. Try to start it again.

Option 2: Run DISM & SFC scan if you can login Windows. PLease refer to this post for more details:

Run DISM and SFC to repair missing or corrupted system files

Option 3: Run Clean boot if you can login Windows.

Option 4: Run Safe mode to troubleshoot the problem. Please refer to these posts:

Boot in Windows 10 Safe Mode by interrupting the startup process three times

How to boot into Windows 10 Safe Mode in black screen

Option 5: Run System Restore. Please refer to this post for more details:

How to Use Windows System Restore

Printer problem after Windows 10 2004 or KB4557957 installed

Situation: After installing Windows 10 version 2004 or KB4557957, some printers may be unable to print. Here are some symptoms: 1) The print spooler might have an error; 2) The apps closes unexpectedly when attempting to print; 3) You might encounter issues with the apps you are attempting to print from; 4) You might receive an error from the app or the app may close unexpectedly

Resolution 1: Install update KB4567523 which is a cumulative update.

Resolution 2: Install latest printer driver.

Bluetooth Problem after Windows 10 2004 Update

resolution 1: Upgrade the Bluetooth driver.

1. In search bar, type Device Manager, and then hit Enter.
2. Click on Bluetooth.
2. Right-click on the Bluetooth driver.
3. Select Update this driver.

Resolution 2: Uninstall and re-install the Bluetooth.

1. In search bar, type Device Manager, and then hit Enter.
2. Click on Bluetooth.
2. Right-click on the Bluetooth driver.
3. Select Uninstall this driver.

4. Re-enable the devices. Go back to Device Manager. Right-click on Bluetooth then select scan for hardware changes. It should automatically detect the Bluetooth drivers and reinstall them.

Resolution 3: If the issues continues, you may want to rollback to the previous version. Please refer to this post:

How to restore the previous version of Windows 10

Fixing Event ID 41 – Kernel-Power critical error

Situation: The user has a Windows computer. Whenever she uses an application such browser, check email, it shuts down. We found a Kernel-Power critical error associated with Event ID 41 in the Event Viewer.

Troubleshooting: We find many USB devices are plugging into the computer. Unplugging most USB devices except keyboard and mouse, it works.

  1. We fix the problem by installing those USB new drivers.
  2. Also, you can try to customize Power Settings.
  • Type “power options” in Search and click the “Power & sleep settings” result.
  •  Click “Additional power settings” under Related settings on the right pane.
  • In the Power Options window, find and click the “Change when the computer sleeps” option on the left pane.
  • Click “Change advanced power settings”.
  • expand the “Hard disk” and “Turn off hard disk after” sections and make sure that both “On battery” and “Plugged in” are set to “Never”. If these settings are configured differently and there is no “Never” option, then simply type 0 and it will change to Never. Now expand the “Sleep” and “Sleep” after sections and make sure that both “On battery” and “Plugged in” are also set to “Never”. Click “Apply” to save the changes.

3. In another case, we find the CPU cooler lost from CPU. Since the CPU is hot without cooler, it will shutdown in every 10 minutes.

Windows 7 keeps shutting down

Situation: The user has a Windows 7 computer. Whenever she uses an application such browser, check email, it shuts down.

Troubleshooting: We find many USB devices are plugging into the computer. Unplugging most USB devices except keyboard and mouse, it works.

  1. We fix the problem by installing those USB new drivers.
  2. Also, you can try to customize Power Settings.
  • Type “power options” in Search and click the “Power & sleep settings” result.
  •  Click “Additional power settings” under Related settings on the right pane.
  • In the Power Options window, find and click the “Change when the computer sleeps” option on the left pane.
  • Click “Change advanced power settings”.
  • expand the “Hard disk” and “Turn off hard disk after” sections and make sure that both “On battery” and “Plugged in” are set to “Never”. If these settings are configured differently and there is no “Never” option, then simply type 0 and it will change to Never. Now expand the “Sleep” and “Sleep” after sections and make sure that both “On battery” and “Plugged in” are also set to “Never”. Click “Apply” to save the changes.

3. In another case, we find the CPU cooler lost from CPU. Since the CPU is hot without cooler, it will shutdown in every 10 minutes.

Fixing “The specified module could not be found” error on Windows

Situation: You may receive “The specified module could not be found” error when you are running an application in Windows.

Troubleshooting: 1. Run System File Checker which may fix corrupted system files. You must run SFC command sfc /scannow as administrator.

2. Repair the application.

3. Scan any virus or malware.

Copy and Paste don’t not work

Situation: The user can’t copy/paste in any document or anywhere in windows. Not matter using a mouse or keyboard shortcuts. The copy option is there. But the paste option is grayed out. Once data is copied both options are grayed out. If restarting the computer. Copy/paste works fine but after 10 mins the paste option again gets grayed out.

Troubleshooting: Fix corrupted or missing system files by running sfc. Here is how.

1. In Search bar, type in CMD right-click and click on “Run as an administrator”.
2. Type in: sfc /scannow, press Enter.
4. Type in: DISM /Online /Cleanup-Image /RestoreHealth, press enter.
6. Restart your computer and test.

Outlook opens and closes right away after updates

Situation: We have got a lot reports that Outlook opens and closes right away after Windows 10 updates.

Also Outlook or Office repair takes forever. It doesn’t fix the problem. outlook.exe /safe has the same problem.

Troubleshooting: 1. Uninstall update KB4565483, KB4565633, KB4565503

2. Install KB4560960.

3. Roll back Microsoft Office to latest June 2020 release. To do that, please follow these steps:

  • Open a command prompt by typingCMD in search bar. Click on ‘Command Prompt’ .
  • In the command prompt type cd "\Program Files\Common Files\microsoft shared\ClickToRun" and press enter.
  • You will now be in the ClickToRun folder. Type officec2rclient.exe /update user updatetoversion=16.0.12827.20470 and press enter.
  • Microsoft Office is downloading the previous version of Microsoft Office.. It may take a few minutes to complete.
  • When the roll back complete, you will see a screen stating ‘Updates were installed.’ You can press the Close button on this screen.
  • Now, you ca test the Outlook.

Please view this step by step video:

3. Downlead ODT. Download Office Deployment Tool from Official Microsoft  and re-install.

4. Try System Restore.

Please view the step by step video:

Run Windows System Restore to restore your system to an earlier state

Update

Microsoft 365 Admin Centers have alerts about this issue. This is the message on the Active Investigation page:

“There is a new symptom of Outlook is crashing on launch starting 7/15.   A fix has been published but will take time to propagate to worldwide availability.   Outlook will automatically look for the fix on launch, so if this issue persists through multiple launches please use Outlook Web Access for an hour then try again.   

If this issue persists beyond four hours please contact Microsoft Support by whichever means works best for you.”

Link to the investigation page: https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Also, inside the 365 Admin Center, we were given this ETA: “Estimated time to resolve: We expect this issue to be completely resolved for all affected users by July 15, 2020 at 9:30 PM UTC.”