Author: Bob Lin

Situation: a user report his Outlook has blue arrow icon on some of folders looks like this.

Troubleshooting: in general, This blue double-ended or 2-way arrow icon means that the folder is part of a shared source you are connected to and thus not part of your own mailbox. A shared source could be a mailbox belonging to someone else, a Public Folder, an Internet Calendar or a SharePoint library.

Resolution 1: Right click on the folder. Go to Permissions, make sure Default and Anonymous are None meaning none other checked.

2. Disable and then re-enable Use Cached Exchange Mode by going to File>Account Settings>Change.

You need restart the Outlook whenever you make the change.

3. Run Outlook repair by going to File>Account Settings>Repair.

4. If you are running multiple Outlook on different computers. Then re-open them one by one.

Situation: we have a problem to install office. No matter we install it from office 365 website or Office Development Tool (ODT), it takes a long time, sometimes take 24 hours.

Troubleshooting: I find our firewall block office 365 IP which is located in Hong Kong. Please refer to this post:

How to check an IP Address location in Paloalto firewall?

If I add the IP address to the firewall, it jumps to another foreigner IP address which we block. Refer to this how to.

How to allow access foreign IP address in Palo Alto Firewall

If I add office.com to the URL allow policy. that doesn’t fix the problem.

Finally, we find the resolution from Microsoft:

We need to add the URL’s under Microsoft 365 common and office online. Under the article which I have shared add the URL’s with ID no 78.80,81,83,84,86,87,88,89. Also the port number 443 and 80. Please let me see if you can see changes after that.

https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide

That fixes the problem.

Please view this step by step video:

Situation: When the client tries to use Office Deployment Tool (ODT) to download and install Office 365, he gets this Error Code: 30029-1007 (0).

Troubleshooting: in most cases, this is configuration.xml file issue.

Case 1: incorrect configuration.xml file name. For example in this case, the configuration file should be configuration-office365-x86.xml, he types configuration-32bit.xml

Case 2: Missing some parameter or incorrect code. For example the configuration file missing

</Product>

</Add>

The correct configuration should be

Case 3: it could be the Product ID is incorrect. Please refer to this link: Product IDs that are supported by the Office Deployment Tool for Click-to-Run.

Situation: the failed with this message:

Error code: 0x8004103a
Cannot query class instance from enumerator object
[WMI] Failed get next object in collection.
Failed to convert snapshot to referencePoint snapshot path ‘\VMHOST03\root\virtualization\v2:Msvm_VirtualSystemSettingData.InstanceID=”Microsoft:68FDDFCA-049A-4721-B06F-AE4559F53DB3″‘.

Troubleshooting: Case 1: the VM server is installing the Windows update and restarting. It should work in next backup.

Case 2: Veeam Backup can’t connect the the VM server. Make sure the VM is up running or have a good connection.

Case 3: Make sure Remote Registry service is running. If not, start it.

Situation: The client use Veeam Agent Backup to do the files level backup. They get this error message: Failed to index file system.

Troubleshooting: Disabling “Enable guest file system indexing” should fix the problem. Alternatively, Install Veeam Backup Enterprise Manager.

FYI  ‘file system indexing’ is used for 1-click restore in Veeam Enterprise Manager, so if you don’t use Veeam Enterprise Manager you can leave this option disabled (unchecked).

Veeam Backup Enterprise Manager is another Veeam product that is a management and reporting component that allows you to manage multiple Veeam Backup & Replication servers from a single web console. For more information: https://helpcenter.veeam.com/docs/backup/em/introduction.html?ver=100

Here you can find more information about this option: https://helpcenter.veeam.com/docs/agentforwindows/userguide/indexing.html?ver=40

Situation: When attempting to add Telegram group or LINE group from WeChat, you can’t continue when tapping Join Group.

Cause: WeChat blocks to join other apps’ group.

Resolution 1: Tap on the setting 3 dots. Open with Browser to join it.

Resolution 2: Search the group name or user name on Telegram or LINE.

Resolution 3: Copy the link to a internet Browser to join the group.

Resolution 4: scan the QR Code.

Resolution 5: Send the link via text message or email.

Situation: You may not see some apps such as notepad, paint, WordPad after a Windows update.

Troubleshooting: Some people have reported they don’t have Notepad after Windows update KB4565503 or Windows 10 build 19041.388, version 2004.

To enable these apps, please follow these steps and we use Notepad as example.

1. Open Settings by click Start>Settings.
2. Go to Apps > Apps & features.
3. Under Apps & Features, click on Manage optional features.
4. Click on Add a feature.
5. Select Notepad from the list of available features.
6. Click on the Install button.

If you still don’t have Notepad, you create Notepad shortcut from C:\WINDOWS\system32\notepad.exe.

Please view this step by step video:

Situation: The client has a problem to run a backup in Veeam. After he stops the backup job, he can’t starts some Veeam services with this message: Service on Local Computer started and then stopped.

Troubleshooting: We find this Event:

Source: Veeam Backup and Replication Service
Event ID: 0
Level: Error
Description:
Service cannot be started. System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at System.Net.Sockets.TcpListener.Start(Int32 backlog)
at System.Runtime.Remoting.Channels.ExclusiveTcpListener.Start(Boolean exclusiveAddressUse)
at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.StartListening(Object data)
at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.SetupChannel()
at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(IDictionary properties, IServerChannelSinkProvider sinkProvider, IAuthorizeRemotingConnection authorizeCallback)
at Veeam.Common.Remoting.CSrvTcpChannelRegistration..ctor(String channelName, Int32 port, IDictionary channelProperties, Boolean bEnableRemotingPerfLog)
at Veeam.Common.Remoting.CSrvTcpChannelRegistration.MakeWithAttempt…
From “Only one usage of each socket address (protocol/network address/port) is normally permitted”, we can tell, perhaps, someone is running the same program or some services are still runing.

Logoff all users and use Task Manger to end all relative services. That should fixes the problem.

Situation: The client has a problem to run a backup in Veeam. After he stops the backup job, he can’t starts some Veeam services with this message: Service on Local Computer started and then stopped.

Troubleshooting: 1. Wait. Since he stops the backup, it may take a long time to complete.

2. Perhaps, some services are still running. Run Task Manager to check any related services are running. End the services or process manually.

Log Name: Application
Source: Veeam Backup and Replication Service
Date: 8/4/2020 10:21:07 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: HSAVMHOST02.hsapayroll.com
Description:
Service cannot be started. System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at System.Net.Sockets.TcpListener.Start(Int32 backlog)
at System.Runtime.Remoting.Channels.ExclusiveTcpListener.Start(Boolean exclusiveAddressUse)
at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.StartListening(Object data)
at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.SetupChannel()
at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(IDictionary properties, IServerChannelSinkProvider sinkProvider, IAuthorizeRemotingConnection authorizeCallback)
at Veeam.Common.Remoting.CSrvTcpChannelRegistration..ctor(String channelName, Int32 port, IDictionary channelProperties, Boolean bEnableRemotingPerfLog)
at Veeam.Common.Remoting.CSrvTcpChannelRegistration.MakeWithAttempt…
Event Xml:
0 2 0 0x80000000000000 115161 Application HSAVMHOST02.hsapayroll.com Service cannot be started. System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.Sockets.Socket.Bind(EndPoint localEP) at System.Net.Sockets.TcpListener.Start(Int32 backlog) at System.Runtime.Remoting.Channels.ExclusiveTcpListener.Start(Boolean exclusiveAddressUse) at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.StartListening(Object data) at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.SetupChannel() at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(IDictionary properties, IServerChannelSinkProvider sinkProvider, IAuthorizeRemotingConnection authorizeCallback) at Veeam.Common.Remoting.CSrvTcpChannelRegistration..ctor(String channelName, Int32 port, IDictionary channelProperties, Boolean bEnableRemotingPerfLog) at Veeam.Common.Remoting.CSrvTcpChannelRegistration.MakeWithAttempt…

Situation: The client has a problem to access a shared network drive. Event some users can access it, but it is very slow.

Troubleshooting: From the Event Viewer, we find this Event:

Log Name: Veeam Backup
Event ID: 790
Level: Error
Description:
Retry of Agent Backup job ‘FILESVR01 – Q Drive’ finished with Failed.
Job details: Processing FILESVR01

The client has a Veeam Agent backup running o midnight. But it is failed. Then it continue to try until morning 8 AM starting to work. However, that cause slow or can’t be accessed. Stopping the backup fixes the problem.