Author: Bob Lin

Case 1: After installing the Windows 10 update, the Plantronics BT600 doesn’t work.

Resolution: Install the latest driver.

Case 2: After installing the Windows 10 update, the Plantronics has a problem.

Resolution: uninstall and re-install Plantronics in Device manager.

Case 3: I can see Plantronics in the Device>Bluetooth, but it doesn’t have sound.

Resolution: Download and install Plantronics Hub and install latest firmware.

case 4: can’t pair Bluetooth or the Bluetooth doesn’t show blue light..

Resolution: Open Plantronics Hub and make sure the pair is not off.

Situation: when attempting to start Windows update service, you may receive this message: “The delayed auto-start flag could not be reset. Error: Access is denied”

Troubleshooting: 1. Restart the computer and login administrator account. try it again.

2. Run SFC
Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:
•- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /online /cleanup-image /startcomponentcleanup
•- sfc /scannow

3. Run Windows update Troubleshooting. Open Start > Settings > Update & security > Troubleshoot

Situation: Computer runs Windows 10 and Microsoft Edge can access to the Internet, but not Chrome with “Your internet access is blocked” error.

Troubleshooting: 1. For a test, turn off firewall.

2. If you use VPN, turn it off. some company VPN block some applications or website.

3. Turn of security software such as anti0virus and anti-malware for a test.

4. Reset modem/router.

5. Network driver issues can be one of the reasons for your blocked internet access. Upgrade or re-install to previous version of NIC driver.

6. Clear The Chrome Cache.

7. Reset Chrome. Some changes in chrome settings may be the reason for your internet access blocked. Try resetting your chrome to fix it. To reset Chrome, click on the 3 dots in the upper right corner of your browser and then click on Settings.

8. Delete Chrome Profile. Possibly deleting the Chrome profile may help to fix ERR_NETWORK_ACCESS_DENIED. To remove the Chrome profile, you need to end the chrome.exe task from Task Manager.

9. If all above steps don’t fix the problem, you may want to run anti-virus and anti-malware software to check any virus or malware.

You receive Error Code 0x80070005 when installing Windows update. that could be permission issue, out of space, missing some system files. Here some sugegstion.

1. Make sure you login administrator account to do the update.
2. Make sure you have enough space in the C drive.
3. Disable anti-virus and Anti-malware and other security software.
4. Use Windows Updates Troubleshooter: Go to Windows update page’ Click on Troubleshooting>Windows update.

5. Run SFC: System File Checker (SFC ) is a Windows inbuilt utility that lets you scan and repair damaged and corrupt system files that might be hindering the update installation. Please refer to this post:

Many Windows and update problems can be fixed by running SFC.

6. Manually Update the Windows. Please refer to this post:

Download and install Windows 10 update manually

7. Download and install Windows update Assistant. Please refer to this post:

How to download and install Windows 10 Update Assistant

Case 1: The user can enter the PIN, but then it disappears.

Resolution 1: try different computer.

2. Try different browser.

3. Upgrade your browser.

4. Restart your computer.

5. Perhaps, the Chome Remote desktop device is turn off and you neeed to turn it on.

Situation: when running Malwarebytes support command Tool on a Windows 64 bit computer, you may receive this message: unsupported 16-bit Application.

Troubleshooting: This i known issue. Click OK to continue. If that doesn’t clean up the Malwarebytes, you can delete C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe and then try running the support tool again.

Case 1. The clients can’t access to the server.

Resolution: You need add DVMax in the firewall on the server. Open Windows firewall. Go to Allow an app or feature through Windows Defender Firewall.

Add the DVMax.

If you don’t see DVMax, click on Allow another app.

Case 2: Clients don’t load the appointments. Or open with different IP address, for example the DVMax server IP is 192.168.0.9, but it opens with 169.248.0.1.

Troubleshooting: The server is a multi-homed computer with two or more NICs. One of them doesn’t have correct IP address. Disable it.

Case 1: The video is disabled in zoom.

However, if you go to Video Settings,

you do see the video and it works.

Troubleshooting: the problem is the video was set up off on the schedule meeting.

After turn it ion.

The user does have the video now.

Situation: You may receive this message “Something happened and your PIN isn’t available” when attempting to using PIN to login Windows 10. Or you see windows Hello PIN option is unavailable under Account sign-in options

Troubleshoot: Delete files in NGC folder.

1. Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.

Note: you need to login administrator account to do so.

2. In NGC folder delete all the files.

3. Now re-setup PIN.

Please view this step by step video:

Situation: when attempting to login windows 10 using PIN, you may receive this message: “Something happened and your PIN isn’t available”.

Troubleshooting: click the Sign-in options. Select another sign-in, for example password. Follow this post to fix the problem:

Fixing Windows 10 PIN problem

Or view this step by step video: