Author: Bob Lin

You receive Error Code 0x80070005 when installing Windows update. that could be permission issue, out of space, missing some system files. Here some sugegstion.

1. Make sure you login administrator account to do the update.
2. Make sure you have enough space in the C drive.
3. Disable anti-virus and Anti-malware and other security software.
4. Use Windows Updates Troubleshooter: Go to Windows update page’ Click on Troubleshooting>Windows update.

5. Run SFC: System File Checker (SFC ) is a Windows inbuilt utility that lets you scan and repair damaged and corrupt system files that might be hindering the update installation. Please refer to this post:

Many Windows and update problems can be fixed by running SFC.

6. Manually Update the Windows. Please refer to this post:

Download and install Windows 10 update manually

7. Download and install Windows update Assistant. Please refer to this post:

How to download and install Windows 10 Update Assistant

Case 1: The user can enter the PIN, but then it disappears.

Resolution 1: try different computer.

2. Try different browser.

3. Upgrade your browser.

4. Restart your computer.

5. Perhaps, the Chome Remote desktop device is turn off and you neeed to turn it on.

Situation: when running Malwarebytes support command Tool on a Windows 64 bit computer, you may receive this message: unsupported 16-bit Application.

Troubleshooting: This i known issue. Click OK to continue. If that doesn’t clean up the Malwarebytes, you can delete C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe and then try running the support tool again.

Case 1. The clients can’t access to the server.

Resolution: You need add DVMax in the firewall on the server. Open Windows firewall. Go to Allow an app or feature through Windows Defender Firewall.

Add the DVMax.

If you don’t see DVMax, click on Allow another app.

Case 2: Clients don’t load the appointments. Or open with different IP address, for example the DVMax server IP is 192.168.0.9, but it opens with 169.248.0.1.

Troubleshooting: The server is a multi-homed computer with two or more NICs. One of them doesn’t have correct IP address. Disable it.

Case 1: The video is disabled in zoom.

However, if you go to Video Settings,

you do see the video and it works.

Troubleshooting: the problem is the video was set up off on the schedule meeting.

After turn it ion.

The user does have the video now.

Situation: You may receive this message “Something happened and your PIN isn’t available” when attempting to using PIN to login Windows 10. Or you see windows Hello PIN option is unavailable under Account sign-in options

Troubleshoot: Delete files in NGC folder.

1. Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.

Note: you need to login administrator account to do so.

2. In NGC folder delete all the files.

3. Now re-setup PIN.

Please view this step by step video:

Situation: when attempting to login windows 10 using PIN, you may receive this message: “Something happened and your PIN isn’t available”.

Troubleshooting: click the Sign-in options. Select another sign-in, for example password. Follow this post to fix the problem:

Fixing Windows 10 PIN problem

Or view this step by step video:

Situation: 1. Malwarebytes Cloud Manager reports a computer hasn’t run Malwarebytes for a month.

2. Running Malwarebytes manually doesn’t do anything and no error message. 

Troubleshooting: 1. Make sure two Malwarebytes services (Malwarebytes Endpoint Agent and Malwarebytes Service) are running. To do that, type service in the search bar. Click on Service App to run.

With the Service open, make sure the computer is running Malwarebytes Endpoint Agent and Malwarebytes Service.

If the Malwarebytes Endpoint Agent and/or Malwarebytes Service are not running, highlight the service and click Start service icon.

Now, try to run Malwarebytes again. If the Malwarebytes doesn’t run, or the computer missing one of  the Malwarebytes services, go to troubleshooting 2.

Troubleshooting 2: Remove and re-install the Malwarebytes.

In the search bar, type control. Then click on Control Panel App.

In All Control Panel Items, click on Programs and Features.

Highlight the Malwarebytes Endpoint Agent and click on Uninstall.

After uninstalling Malwarebytes, restart your computer. Then re-install Aetup.MBEndpointAgent.Full.exe file to re-install Malwarebytes.  

please view this step by step video:

Situation; The client just replace a defected hard drive on his dell computer. However, he can’t boot with “No bootable devices found”.

Troubleshooting: 1. Run Dell diagnostics tool to confirm the hard drive passing the test.

2. compare the hard drive, we found original hard drive which is defected is SSD hard drive which compatible with UEFI Mode boot. The replaced hard drive is ATA hard drive which is not compatible with UEFI Mode boot. in other words, ATA hard drive is compatible with BIOS Mode boot.

3. Access BIOS settings to change to Legacy boot fixes the problem.

Please refer to this step by step how to enable BIOS mode boot video:

Situation: The client tries to download a file fro fedex ftp, but he can’t do so.

ftp://ftp.fedex.com/pub/us/software/FedExShipManager_3406.exe

Troubleshooting: By default, paloalto firewall basic file blocking blocks .exe file. Quoted:

basic file blocking—Attach this profile to the Security policy rules that allow traffic to and from less sensitive applications to block files that are commonly included in malware attack campaigns or that have no real use case for upload/download. This profile blocks upload and download of PE files ( .scr, .cpl, .dll, .ocx, .pif, .exe) , Java files (.class, .jar), Help files (.chm, .hlp) and other potentially malicious file types, including .vbe, .hta, .wsf, .torrent, .7z, .rar, .bat. Additionally, it prompts users to acknowledge when they attempt to download encrypted-rar or encrypted-zip files. This rule alerts on all other file types to give you complete visibility into all file types coming in and out of your network.