Author: Bob Lin

Situation: the client just add an image to Outlook Profileby following this article;

How to setup or change the profile image on Outlook

. However, the image doesn’t show up.

Troubleshooting: Normally, it takes 48 hours to update and will show.

Situation: When a new user login Mitel Connect, she receives this message: Either your username, password, or server didn’t match.

Troubleshooting: 1. Since the Domain already has the domain name entered, don’t use domain in username. The correct username is username. If you enter domainname\username, that may not work.

2. Sometimes, email as suername doesn’t work.

3. Also make sure you sync the AD under General.

Situation; The client has a Windows 2012 R2 as Mitel phone server. After they start the server, they can’t ping or RDP into it.

Troubleshooting: 1. Ping server, it back with 169.x.x.x IP address.

2. The NIC 1 IP address should be 10.0..40. However, it was assigned 169.x.x.255 IP address which is  auto-configured addresses.

3. We try to use DHCP to assign the IP address, but it doesn’t work. It still shows 169 IP address.

4. Then we reset IP address to 10.0.0.40, but it doesn’t take it and still show 169 address.

5. We fixed the problem by connecting the cable to NIC 2 and assign IP 10.0.0.40. I also remove the 10.0.0.40 from NIC.

If you have problem to access the internet, try one of the follow suggestions.

1. Try to ping a public IP address, for example, ping 8.8.8.8. If you can’t ping any public IP address, go to step 2. If you can ping IP address, then ping a website, for example ping chicagotech.net. If you can’t ping the website, it could be the DNS issue. Go to step 3. If you can ping the website but can’t access it, go to step 4.
2. Check the ip configuration by running ipconfig /all command.
3. Check the DNS settings. Perhaps you want to add 8.8.8.8 IP address as DNS.
4. If you can ping the website but can’t access it, clean the caches, history, and cooks. Or try different browser.
5. If your computer can’t access the internet, try different computer. If other computer work fine, go to step 3 to check the DNS and step 4 to clean the cache.
6. If you can’t access one or some websites, check the firewall or security software. Also your company firewall may block domain computers accessing some website.
7. In many cases, reset modem may fix the Internet access problem.
8. Mutil-home (two or more NICs) computer may have a problem to access the Internet.
9. After a windows update, you can’t access the Internet. It could be NIC issue. install latest NIC driver.

Please view this step by step video:

Situation: The client just installed windows 10 update. Now, she can’t run some apps.

Troubleshooting: 1. check the Windows update status. if there are other update pending, please complete the update.

2. Restart Windows one or more times.

3. Repair or re-install/upgrade the apps. Go to Control Panel>Programs and features. highlight the program and click change to repair or uninstall. Then re-install it.

4. Reset Store Cache: run “Command Prompt”, choose “Run as administrator“. run this command: “wsreset.exe”.

5. Change Ownership Of Your Drive: Right-click on the drive C in most cases) and select “Properties”. Go to “Security” tab and then click on “Advanced”. In Advanced Security Settings click o  “Owner” and click on “Change”. change to Administrators.

6. Change FilterAdministratorToken: Run registry and this path: “HKEY_LOCAL_MACHINES\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System”. Find “FilterAdministratorToken” and double click on it. If “FilterAdministratorToken” does not exist, you can create it by right-clicking on the right pane and choosing “New”, then “DWORD (32-bit)” value. Change the name of the new value to FilterAdministratorToken.

7. Run DIS

* Type cmd in the Windows search bar, right-click on the Command Prompt and run it as an administrator.

• In the command line, copy paste these lines one by one and press Enter after each:

• DISM /online /Cleanup-Image / ScanHealth
• DISM /Online /Cleanup-Image /RestoreHealth
• Wait until the procedure ends (it might take up to 10 minutes).
• Restart your PC.

8. System file check (SFC). Please refer to this post:

Many Windows and update problems can be fixed by running …

Situation: The client uses Office 365. The Outlook lost some emails, folders and contacts after a windows update.

Troubleshooting: Assuming al email and items are saved in the server or office 365, you may try one of these fixes.

1: Reset Use Cached Exchange Mode to download email to an Outlook data file. In Outlook, click File>Account Settings>Account Settings. highlight the email address nd click on Change. Uncheck the Use Cached Exchange Mode to download email to an Outlook data file. restart the Outlook. It may take a while to restore missing items.

2. Repair Outlook. You can do it in Outlook Account Settings page. Highlight the email account, and click Repair.

3. Alternatively, you can repair Outlook in Control Panel>programs and features. Highlight the office 365 and click on change.

4. Create another Outlook profile to test it or test it in different computer.

Situation: when using ping in Palo alto firewall, for example ping 8.8.8.8, you get Invalid syntax.

Reason: You must use ping source IP host Ip, for example ping source 10.0.0.1 host 8.8.8.8.

Case 1: After installing the Windows 10 update, the Plantronics BT600 doesn’t work.

Resolution: Install the latest driver.

Case 2: After installing the Windows 10 update, the Plantronics has a problem.

Resolution: uninstall and re-install Plantronics in Device manager.

Case 3: I can see Plantronics in the Device>Bluetooth, but it doesn’t have sound.

Resolution: Download and install Plantronics Hub and install latest firmware.

case 4: can’t pair Bluetooth or the Bluetooth doesn’t show blue light..

Resolution: Open Plantronics Hub and make sure the pair is not off.

Situation: when attempting to start Windows update service, you may receive this message: “The delayed auto-start flag could not be reset. Error: Access is denied”

Troubleshooting: 1. Restart the computer and login administrator account. try it again.

2. Run SFC
Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:
•- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /online /cleanup-image /startcomponentcleanup
•- sfc /scannow

3. Run Windows update Troubleshooting. Open Start > Settings > Update & security > Troubleshoot

Situation: Computer runs Windows 10 and Microsoft Edge can access to the Internet, but not Chrome with “Your internet access is blocked” error.

Troubleshooting: 1. For a test, turn off firewall.

2. If you use VPN, turn it off. some company VPN block some applications or website.

3. Turn of security software such as anti0virus and anti-malware for a test.

4. Reset modem/router.

5. Network driver issues can be one of the reasons for your blocked internet access. Upgrade or re-install to previous version of NIC driver.

6. Clear The Chrome Cache.

7. Reset Chrome. Some changes in chrome settings may be the reason for your internet access blocked. Try resetting your chrome to fix it. To reset Chrome, click on the 3 dots in the upper right corner of your browser and then click on Settings.

8. Delete Chrome Profile. Possibly deleting the Chrome profile may help to fix ERR_NETWORK_ACCESS_DENIED. To remove the Chrome profile, you need to end the chrome.exe task from Task Manager.

9. If all above steps don’t fix the problem, you may want to run anti-virus and anti-malware software to check any virus or malware.