Author: Bob Lin

Situation: when a user setup Microsoft account on his PC, he receives this error: 80180018 – A server error occurred.

Resolution 1: Update your TPM Firmware.

Resolution 2: Remove email Account from Outlook and re-add it.

Resolution 3: Reconnect Your Work or school Account in Settings>Account>Access work or school.

Resolution 4: Create EnableADAL Key in your Registry Settings

• To open the Registry Editor, press Windows + R, type regedit, and press Enter.
• Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 \Common\Identity.
• Click the Identify key with the right mouse button, then choose New REG DWORD. The new key is called EnableADAL. Keep it at 0 values (zero).
• Check to see if you can get into your Teams account after restarting your computer.

Resolution 5: Enable MFA (Multifactor Authentication.

Resolution 6: Setup the Outlook manually.

Situation: when a user setup Microsoft account on his PC, he receives this error: 80090030 and The device that is required by this cryptographic provider is not ready for use.

Resolution 1: Update your TPM Firmware.

Resolution 2: Remove email Account from Outlook and re-add it.

Resolution 3: Reconnect Your Work or school Account in Settings>Account>Access work or school.

Resolution 4: Create EnableADAL Key in your Registry Settings

• To open the Registry Editor, press Windows + R, type regedit, and press Enter.
• Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 \Common\Identity.
• Click the Identify key with the right mouse button, then choose New REG DWORD. The new key is called EnableADAL. Keep it at 0 values (zero).
• Check to see if you can get into your Teams account after restarting your computer.

Resolution 5: Enable MFA (Multifactor Authentication.

Resolution 6: Setup the Outlook manually.

Situation: when a user setup Microsoft account on his PC, he receives this error: 80090030 and The device that is required by this cryptographic provider is not ready for use.

Resolution 1: Update your TPM Firmware.

Resolution 2: Remove email Account from Outlook and re-add it.

Resolution 3: Reconnect Your Work or school Account in Settings>Account>Access work or school.

Resolution 4: Create EnableADAL Key in your Registry Settings

• To open the Registry Editor, press Windows + R, type regedit, and press Enter.
• Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 \Common\Identity.
• Click the Identify key with the right mouse button, then choose New REG DWORD. The new key is called EnableADAL. Keep it at 0 values (zero).
• Check to see if you can get into your Teams account after restarting your computer.

Resolution 5: Enable MFA (Multifactor Authentication.

Resolution 6: Setup the Outlook manually.

Situation; After the user update her OneNote, she can’t find the OneNote file.

Troubleshooting:

There are some steps to avoid situation with not being able to find OneNote files:

1. Check OneNote cache: Sometimes, OneNote stores changes to the notebook only in the cache. If OneNote is uninstalled or an older version of the notebook is opened in OneNote for Windows 10, the cache may be lost. To recover data from the cache, you can follow the instructions provided by Microsoft. Recovering Data from the OneNote Cache – Microsoft Support
2. Ensure Proper Syncing: Make sure your notes are properly synced with your OneDrive account. If you’re having issues with syncing, you might need to extend your OneDrive storage or delete some files in your Personal OneDrive.
3. Kindly check your account has been successfully logged in the OneNote App.
4. Backup Your Notes: Regularly back up your notes to prevent data loss. If you’re using an older version of OneNote on your device and can still find your notes, back them up first to prevent note loss.

5. Update OneNote Regularly: Keep your OneNote application updated to the latest version to avoid any compatibility or syncing issues.

Situation: After upgrading to Windows 11 or made change on user account on Windows 11, Surface Touch Keyboard doesn’t show up.

Resolution: enabling touch keyboard and Virtual touchpad. Please follow this post:

• How to enable Touch keyboard and Virtual touchpad in Surface running Windows 11

Situation: After enabling Microsoft MFA or Microsoft Authenticator on Office 365, the user unable to stay signed in to my work account on Teams, Outlook, Office365 for more than 5 minutes.

Troubleshooting 1: Clear the cached password

1. Sign out from Office application and close all the Office applications opened on your system. To sign out, open any Office application, let’s say Word, click File>Account>Sign out.

2) Open Control Panel>User Account>Credentials Manager>Windows Credentials>Delete all MicrosoftOffice16 and MicrosoftOffice15 credentials.

3) After deleting the cached password, open Word and click File>Account>Sign in and enter your Office 365 log in credentials. Try to sign in to Skype for business as well, see if this is resolved.

Troubleshooting 2: Reset MFA

1. Login Microsoft 365 admin center.
2. Navigate to Users>Active users. Highlight on the user who has the problem.
3. Click on the multi-factor authentication.
4. Click on Manage user settings.

5. Check Delete all existing app passwords and generated by the selected users.

Situation: After creating a default email group, we can’t edit with This requested group is invalided.

Troubleshooting: Login Microsoft 365 admin center. Go to Health>Service Health>. Check the issues.

Situation: The client keeps getting a “Custom Dictionary Not Available” message when adding words to Outlook Dictionary.

Troubleshooting: Please follow these steps:

1. Open Outlook and select File and choose Options.
2. Select Mail in the left pane of the window.
3. Choose Spelling and Auto correct button.
4. Select Proofing and Custom Dictionaries.
5. Set CUSTOM.DIC as the default.

Get back to us with the result.

Situation: the client is internal company and has migrated their multiple domains into a Microsoft Tenant. Now, they have an issue to send emails between domains. For example, A.com and B.com are under the same Tenant with default domain name C.com. Email sent from A to B was blocked.

Cause: They encountered this issue during the migration of A.com and B.com to C.me. Although I am not entirely certain about the reason, I have a theory. Both A.com and B.com are under the Microsoft Tenant. When A.com sends an email to B.com, Microsoft Intelligent Assistant (which is not as intelligent as a human) mistakenly identifies the email as spam and blocks it.

Resolution: Add A.com, and C.com to whitelist. Please refer to these posts:

What’s allows and blocks in the Tenant Allow/Block List

How to add email address to Whitelist in Office 365

Troubleshooting:

1. The user/group may not have access to LAN subnets. In our case, the client adds All Interface IP instead of LAN Subnets. We fix the problem by replacing All Interface IP with LAN Subnets.

2. The SSLVPN IP Pool is in the same subnet as X0.