Author: Bob Lin

When installing Windows update, you may receive this error code: 0x800f081f. This video shows all our case collections with resolutions.

Resolution 1: Manually download the specific update from the Microsoft Update Catalog and install it.

1.Access the Microsoft Update Catalog website: https://www.catalog.update.microsoft.com/Home.aspx

2.Enter the update package number into the search bar, for example 4566782. Click Search.

3.It will show the search results. Select the correct version that’s compatible with your PC. Then click download.

4.Click on .msu link to download it.

5.Double-click on .msu file to install the update.

6.You may need to restart the computer.

Please refer to this video:

Download and install Windows 10 update manually

Resolution 2: Repair hard drive errors

1.In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.

2.Select Yes.  

3.In the window that appears, type the following command, including the space as shown:
chkdsk /f C:
and then press Enter.

4.Enter Y and press Enter

5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.

Resolution 3: Perform a clean restart into Windows

A clean restart starts Windows with a minimal set of drivers and startup programs.

1) Run MSCONFIG.EXE.

2) In the Services tab, click “Hide All Microsoft Services” and click

“Disable All”.

3) In the Startup tab, click “Disable All”. Click OK. (This will

temporarily prevent third-party programs from running automatically during

start-up.)

Resolution 4: Repair system files

1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

2. In the window that appears, type this command including spaces as shown:

DISM.exe /Online /Cleanup-image /Restorehealth

3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”. 

Note: If you don’t see a confirmation message, retype the command and try again.

Resolution 5: Restore system files

1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

2. In the window that appears, type this command including spaces as shown:

sfc /scannow

3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

Resolution 6: Resetting Operating System

• Type in “RESET PC” in the Search bar.

• Click on Open.

• Click  on Get started to reset the PC.

• Note: You may have another option to Go back to the previous version of Windows 10 if  the PC was updated in 10 days.

Resolution 7: Enable Microsoft .NET Framework 3.5

•Open the Settings app and go to Apps > Apps and Features.

•Scroll down to Related

•In the new window, click on Turn Windows features on or off in the upper left-hand corner.

•Make sure .NET Framework 3.5 is enabled.

Resolution 8: Restart Windows Update components

1.Start Command Prompt as administrator.

2.When Command Prompt starts, enter the following commands:

•Net Stop bits

•Net Stop wuauserv

•Net Stop appidsvc

•Net Stop cryptsvc

•Ren %systemroot%SoftwareDistribution SoftwareDistribution.bak •Ren %systemroot%system32catroot2 catroot2.bak

•Net Start bits

•Net Start wuauserv

•Net Start appidsvc

•Net Start cryptsvc

After running the commands, check if the problem is resolved.

Resolution 9: Use Windows Update Troubleshooter
* Press Windows Key + I to open the Settings app.
* Once the Settings app opens, Troubleshooting in the left pan

* Click on Additional troubleshooting

* Click on Windows Update to Resole problem.

Resolution 10: Stop the Windows Update

* Stop Windows Update service

* Delete the Windows Update cache located in “%SystemRoot%\SoftwareDistrubution”,

* Restart the Windows update service

Resolution 11: Free up some drive space so you can run updates

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your PC is out of the spaces, please free up some.

•Configure Storage Sense or run it: In windows 10, click Settings>System>Storage. If it is off, turn it on.

•Manage Storage spaces: In Settings>System>Storage, you have an option to manage Storage space.

•Or Run Disk Cleanup. Type cleanup in search bar and run it.

Please view this step by step video:

Situation: The client has a PC running Windows 10. The computer shows “Locking…” And will completely shut down randomly. This article shows many collected case we have worked.

Case 1: CPU fan is broken

Resolution: Replace the fan

Case 2: CUP fan is fallen and separated from the CPU.

Resolution: glue the fan to the CPU.  

Case 3: Laptop is overheating

Resolution: Get a Laptop Stand

Case 4: Run third party software to check CPU temperature. If the CPU is overheating,  that will lead to shutdowns.

Resolutions are: Clean fan bay on laptops or CPU cooler on a desktop; Change the thermal paste; Use the cooling pad of some kind to reduce heating; Change overclock settings to default; Use external fab to cool the system.

Case 5: Bad memory

Resolution: Many PC BIOS comes with test toll. You can run memory test to make sure the memory is good.

Case 6: Bad battery

Resolution: Replace a new battery

Case 7: The Laptop battery is critically low

Resolution: 1. Replace the battery.

2. Take the battery out and plug the AC to the wall.

Case 8: Bad HDD sectors
Resolution: Open Command Prompt running as admin. Type this command: chkdsk /r to check the hard drive state.

Case 9: BIOS issue

Resolution: Update BIOS

Case 10: Malware or virus

Resolution: Scan malware or virus. In Windows 10, You can go to Settings>Update & Security>Windows Security.

Case 11: Windows 10 issue

Resolution: Perform a clean reinstall. More info can be found here:http://howtonetworking.com/Windows/w10howto.htm

Please view this step by step video:

Situation: The client’s Laptop build-in mouse stopped working.

Troubleshooting:

1. Installing latest driver from Device Manager. That doesn’t fix the problem.
2. We find the problem is there is a windows update pending. Install Windows Update and restarting fixes the problem.

Situation: The client’s Laptop Touchpad Function key (Fn + F3) stopped working.

Troubleshooting:

1. Installing latest driver from Device Manager. That doesn’t fix the problem.
2. We find the problem is there is a windows update pending. Install Windows Update and restarting fixes the problem.

You may wonder why the Windows shows “Some settings are managed by your organization”. It could be your organization has Windows Server Update Services (WSUS) or Microsoft System Center(MSC) manages the Windows update. Or your System Administrator disabled Windows Update manually.

Note: This message is just a warning and shouldn’t cause any issues or limitations.

If you click on “View configured update policies”, it will show more information. 

If your organization doesn’t use WSUS or MSC, the computer is not in a domain environment, or no one stops the Windows update or makes any change on Windows updates settings manually, you may try the following resolutions. 

1. Changed Privacy Settings

•Click Settings

* Under the Settings, click Privacy.

* In the left pan, click on Diagnostics & feedback

* In Diagnostic and usage data, Full. 

2. Run Local Group Policy and make sure All Settings are No configured.

* Run gpedit.msc to open Local Group Policy

•Navigate to Computer>Administrative Templates>All Settings.

•Do the same in User>Administrative Templates>All Settings.

3. Run  gpedit.msc. Enabled Allow Telemetry wit 3-Full. Then disable.

* Type gpedit.msc in the Search bar and click Open.

* Navigate to Computer Configuration > Administrative Templates > Windows Components > Data Collection and Preview Builds.

* Double-click on Allow Telemetry

•Change its setting to Enabled and change the drop-down menu entry to 3-Optional.

• Click on Apply and OK.

• Now, repeat the above steps to change the Enabled to Not Configured.

* Now run command: gpupdate /force

4. Delete Registry key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer

* Click Yes.

•Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\

•Delete WUServer

Note: If you don’t see WUServer, you are good and don’t need to make any changes.

5. Set the startup type of “Connected User Experiences and Telemetry” under “Services” to “Automatic”

* Type Services in the Search bar and click Open

•Navigate to Connected User Experiences and Telemetry

• If Connected User Experiences and Telemetry is not running, setup Startup type to Aotamitical

•Start the service.

6. Modify PushNotifications using Registry

*  Type regedit in the Search bar and click on Run as administrator.

* Click Yes.

Navigate to HKEY_CURRENT_USER > SOFTWARE > Policies > Microsoft > Windows > CurrentVersion > PushNotifications

* Change its value 1 to 0. 1 is default value. You will make it 0.

Note: If you don’t see PushNotifications, you are good and don’t need to make any changes.

Please view this step b y step video:

Why my Windows shows “Some settings are managed by your organization”

Situation: You may not be able to run GPEDIT by typing mmc in the search bar in of a new Windows such as Windows 10 or Windows Server 2019.

When you click on it, it doesn’t do anything or Or you may get this message: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Resolution 1: Run gpedit from File Explorer.

•Open the File Explorer.

• Type gpedit.msc

• Press Enter
• Local Group Policy Editor will open.

Resolution 2: Run gpedit.msc from the system32 folder.

•Open the File Explorer

•Navigate to C:\Windows\System32

•Double-click on gpedit.msc

Resolution 3: Run gpedit.msc from Command Prompt

•Type gpedit.msc in the Search Bar

•Right click on Command Prompt

•Click on Run as administrator.

•Type gpedit

•Press Enter

Resolution 4: Run gpedit.msc from PowerShell command

•Type powershell in the Search bar

•Click on Windows PowerShell ISE

•Type gpedit.msc

•Press Enter

Resolution 5: Restore the feature by running power shell command “Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V -All”

•Run PowerShell

•Type this command:

•Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V –All

•Press Enter

* Type Y and press Enter

•That will restore all features.

•You may need to restart the computer.

Please view this step by step video:

Situation: You may not be able to run GPEDIT by typing mmc in the search bar in of a new Windows such as Windows 10 or Windows Server 2019.

When you click on it, it doesn’t do anything or Or you may get this message: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Resolution 1: Run gpedit from File Explorer.

•Open the File Explorer.

• Type gpedit.msc

• Press Enter
• Local Group Policy Editor will open.

Resolution 2: Run gpedit.msc from the system32 folder.

•Open the File Explorer

•Navigate to C:\Windows\System32

•Double-click on gpedit.msc

Resolution 3: Run gpedit.msc from Command Prompt

•Type gpedit.msc in the Search Bar

•Right click on Command Prompt

•Click on Run as administrator.

•Type gpedit

•Press Enter

Resolution 4: Run gpedit.msc from PowerShell command

•Type powershell in the Search bar

•Click on Windows PowerShell ISE

•Type gpedit.msc

•Press Enter

Resolution 5: Restore the feature by running power shell command “Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V -All”

•Run PowerShell

•Type this command:

•Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V –All

•Press Enter

* Type Y and press Enter

•That will restore all features.

•You may need to restart the computer.

Please view this step by step video”

Situation: You may not be able to run MMC by typing mmc in the search bar in of a new Windows such as Windows 10 or Windows Server 2019.

When you click on it, it doesn’t do anything Or you may get this message: “Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item”.

Resolution 1: Run mmc.exe from File Explorer. •Open the File Explorer. • Type mmc.exe

• Press Enter
• Microsoft Management Console will open.

Resolution 2: Run mmc.exe from the system32 folder

•Open the File Explorer

•Navigate to C:\Windows\System32

•Double-click on mmc

Resolution 3: Run mmc.exe from Command Prompt

•Type cmd in the Search Bar

•Right click on Command Prompt

•Click on Run as administrator.

•Type mmc

•Press Enter

Resolution 4: Run mmc.exe from PowerShell command

•Type powershell in the Search bar

•Click on Windows PowerShell ISE

•Type mmc

•Press Enter

Resolution 5: Restore the feature by running power shell command “Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V -All”

•Run PowerShell

•Type this command:

•Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V –All

•Press Enter

* Type Y and press Enter

•That will restore all features.

•You may need to restart the computer.

Please view this step by step video:

Situation: You may not be able to run MMC by typing mmc in the search bar in of a new Windows such as Windows 10 or Windows Server 2019.

When you click on it, it doesn’t do anything Or you may get this message: “Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item”.

Resolution 1: Run mmc.exe from File Explorer. •Open the File Explorer. • Type mmc.exe

• Press Enter
• Microsoft Management Console will open.

Resolution 2: Run mmc.exe from the system32 folder

•Open the File Explorer

•Navigate to C:\Windows\System32

•Double-click on mmc

Resolution 3: Run mmc.exe from Command Prompt

•Type cmd in the Search Bar

•Right click on Command Prompt

•Click on Run as administrator.

•Type mmc

•Press Enter

Resolution 4: Run mmc.exe from PowerShell command

•Type powershell in the Search bar

•Click on Windows PowerShell ISE

•Type mmc

•Press Enter

Resolution 5: Restore the feature by running power shell command “Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V -All”

•Run PowerShell

•Type this command:

•Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V –All

•Press Enter

* Type Y and press Enter

•That will restore all features.

•You may need to restart the computer.

Please view this step by step video:

Situation: The client has a new Lenovo ThinkPan Laptop connecting two monitors with a Docking Station. Sometimes, the second monitor doesn’t works. it is random.

Troubleshooting: WE downloaded and install the driver/firmware for docking station. That fixes the problem.