Bob Lin, Chicagotech-MVP, MCSE & CNE
Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on
http://www.ChicagoTech.net
How to Install and Configure Windows, VMware, Virtualization and Cisco on
http://www.HowToNetworking.com
software/frameworks, Windows update, old or bad drivers, conflicting applications etc. This article offers some resolutions.
Resolution 1: Re-add or re-scan the Bluetooth
Resolution 2: Turn on the Bluetooth
Resolution 3: Enable Bluetooth Support Service
Resolution 4: Update Bluetooth Driver Windows 10
Resolution 5: Run the Bluetooth Troubleshooter
Resolution 6: Check or Upgrade BIOS
Resolution 7: Download the driver from manufactory website
Resolution 8: Install windows latest update
Resolution 1: Re-add or re-scan the Bluetooth.
1. Use Device Manager to scan the hardware device.
•Type device manager in the Search bar.
•Click on Device Manager to open it.
* In Device manager, click Scan for hardware change that add any missing Bluetooth.
2. Use Setup
* Go to Settings
* Click on Devices
* Click Add Bluetooth or other device
* Click on Bluetooth to add any missing Bluetooth devices.
Resolution 2: Turn on the Bluetooth
* Go to Settings
* Click on Devices
* For example, on your phone, make sure the Bluetooth is on.
* On some laptops, there is a separate key present for enabling/disabling the Bluetooth device. Make sure that the Bluetooth is enabled using that physical key on your laptop.
Resolution 3: Enable Bluetooth Support Service
By default, the Bluetooth service startup type is set as Manual instead of Automatic. We can change it to Automatic that may fix the Bluetooth disappearing problem.
•Type services in the Search bar.
•Click on Services to open it.
* Change the Startup to Automatic or just start it for a test.
Resolution 4: Update Bluetooth Driver Windows 10
* Open Device Manager
•Right click on the Bluetooth device you want to update, for example Headset Earphone.
•Click on Update driver.
Resolution 5: Run the Bluetooth Troubleshooter
•Type troubleshooting in the Search bar.
•Click Open.
•Click on Bluetooth
Resolution 6: Check or Upgrade BIOS
•Access BISO to check Bluetooth status. Download the BISO from the manufactory website.
To access BISO for most Dell computers, press F12 when booting.
For most HP Computer, press F2 repeatedly.
Resolution 7: Download the driver from manufactory website
Resolution 8: Install windows latest update
* Go to Settings>Update & Security to download and install the Windows update or version.
If you don’t use GlobalProtect VPN for a while, you may see this message: Connection Failed. This is normal and click Connect to re-establish the VPN. If it doesn’t, please try the following steps.
Step 1: Restart the Globlaprotect Service (PanGPS)
•Type services in the Search bar.
•Click on Services to open it.
•Find and highlight the PanGPS
•Click restart icon to restart the PanGPS service.
•Then try to connect the GlobalProtect.
Step 2: Restart the computer.
Step 3: Re-install the GlobalProect.
* Please follow another video to re-install the GloablProtect.
Typical causes of blue screen include software bugs, incompatible drivers, faulty memory, faulty hardware, corrupt system files and Windows update crashed. This article shows all our case collections with resolutions.
Resolution 1: Repair hard drive errors
Resolution 2: We fix this problem by installing latest hardware driver.
Resolution 3: Run Computer BISO Diagnostic Tool
Resolution 4: Run SFC/Scannow
Resolution 5: Resetting Operating System
Resolution 6: Run Windows Memory Diagnostic Tool
Resolution 7: You can try Safe mode by following these steps if resolution 3 doesn’t fix the problem
Resolution 1: Repair hard drive errors
1.In the Search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
6.After restart, try the update installation.
Resolution 2: We fix this problem by installing latest hardware driver.
1. In the Search bar, type Device Manager.
2. Open Device Manager.
3. Expand the suspected device that causes the problem, Firmware in our example.
4. Right-click the device and select Update Driver Software.
5. You may need to restart the computer, and then try the update again.
Resolution 3: Run Computer BISO Diagnostic Tool
For most Dell computers, press F12 when booting.
For most HP Computer, press F2 repeatedly
For most Lenovo Computer, press F10 to run Lenovo Diagnostics Tool.
Resolution 4: Run SFC/Scannow
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 5: Resetting Operating System
Type in “RESET PC” in the Search bar.
Click on Open.
* Click on Get started to reset the PC.
Note: You may have another option to Go back to the previous version of Windows 10 if the PC was updated in 10 days.
Resolution 6: Run Windows Memory Diagnostic Tool
1. Click on Start Menu and type Memory Diagnostic.
2. Click on Select Windows Memory Diagnostics.
3. Click on Restart now and check for problems.
Note: It will restart your computer. So save and close apps.
4. Follow the on-screen instructions. It may take half hour to check any problems.
Note: you can also use manufactory memory diagnostic tool to check any errors.
Resolution 6: We fixed the blue screen error by performing a clean restart into Windows
A clean restart starts Windows with a minimal set of drivers and startup programs.
1) Run MSCONFIG.EXE.
2) In the Services tab, click “Hide All Microsoft Services” and click
“Disable All”.
3) In the Startup tab, click “Disable All”. Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart, and then try the update installation
Resolution 7: You can try Safe mode by following these steps if resolution 3 doesn’t fix the problem.
1. Hold down the power button for 10 seconds to turn off your device.
2. Press the power button again to turn on your device.
3. On the first sign that Windows has started, for example, Dell’s logo hold down the power button for 10 seconds to turn off your device.
4. Press the power button again to turn on your device.
5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
6. Press the power button again to turn on your device.
7. Allow your device to fully restart to enter WinRE.
8. On the Choose an option screen, select Troubleshoot.
9. Select Advanced options.
10. Select Setup Settings.
11. Select Restart.
12. After your device restarts, you’ll see a list of options. Select 5 for Safe Mode with Networking.
13. Open Control Panel.
14. Select Uninstall a program under Programs. If you’re using Large/Small icons View, Select Uninstall a program under Programs and Features.
15. On the left-hand side, select View installed updates.
16. Right-click the update you want to uninstall, or the latest update.
17. Click Uninstall.
18. Select Yes to confirm and then Restart Now after the update uninstalled.
19. Try to re-install the Windows updater after the restart.
Notes: If you need to exit safe mode, here’s how:
1. In the Search box, type msconfig, and then select OK.
2. Select the Boot tab.
3. Under Boot options, clear the Safe boot check box.
After using your company email to join a domain, you may not be able to login local domain computer or have a problem to map LAN drives with “Your credentials did not work”. The problem is the computer was joining the Microsoft Azure AD instead of local domain. To fix this problem, add a local account first on your PC and then re-join the domain. Here is how.
1.Type netplwiz, in the Search bar.
2.Click on Open.
3. Click Add.
4. Type your admin username and password.
5. Check Administrator
6. Click on Finish to complete the settings.
7. Sign off the current Microsoft account and re-sign in with the new created local admin account. 8.Re-join the domain
* Go to Settings>System>About>Advanced System Settings.
Recently more and more people receive “Internet Explorer Has Stopped Working” popup in their Windows 10 computer. This article offers some fixings.
Resolution 1: Make sure the default Web Browser is not setup for Internet Explorer.
* Open Settings.
* Click on Apps
* Click on Default apps n the left pane.
* Narrow down until Webbrowser.
* Click on Wen browser
* Select your default web browser except Internet Explorer.
Resolution 2: Disable add-ons.
•With the Internet Explorer open, click on Settings icon.
•Click on Manage add-ons.
* Disable all add-ons and try it again.
Resolution 3: Check Windows update status and install the latest update. •Go to Settings>Update & Security
Resolution 4: Reset Internet Explorer and restart the computer.
The problem might be caused by low memory. Please try these steps:
* Open Internet Explorer and select Settings icon > Internet options.
* Select the Advanced tab, and then select Reset.
* In the Reset Internet Explorer settings dialog box, select Reset.
* Then restart the computer.
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth
3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.
4. Restart, and then try the update installation
Resolution 5: Repair system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth
3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.
By design, the roaming profile was owned by a user and even administrator can’t delete it. For administrator to delete the roaming profile, we must take ownership first. This video shows how to take ownership from the user and delete the roaming profile.
Step 1: Open Windows explorer
Step 2: Navigate to the roaming profile you want to delete. Right on the profile you want to delete. Select Properties
Note: You may receive this popup. Click Continue
Then you may receive another popup. Click on Close. You should be able to open the Properties.
Step 3: Click on Security tab
Step 4: Click on Advanced.
Step 5: Click on Change.
Step 6: Enter your usernameand who will take over ownership. Then click OK
Step 7: Check Replace owner on subcontainers and objects and click all Oks to save the settings
Note: You may receive this popup. Click Yes to continue.
Step 8: Now, try to delete the profile. If you can’t delete the profile and receive this message, go step 9.
Step 9: Go back to Advanced Security Setting. Check Replace all child object permission entries with inheritable permission entries from this object. Then try to delete the profile again.
When create Network Share Files on Chromebook, you may receive “Error mounting share: The specified share was not found on the network”. This article shows how to fix this issue.
Resolution 1: If you are using hostname for URL, you may try IP address instead of the hostname
Resolution 2: You may want to add File System for Windows. Google it and add to Chrome.
Typical causes of 0x0000003B blue screen include software bugs, incompatible drivers, faulty memory, faulty hardware, corrupt system files and Windows update crashed. This video shows all our case collections with resolutions.
Resolution 1: Repair hard drive errors
Resolution 2: We fix this problem by installing latest hardware driver.
Resolution 3: Adjust Paging File or disable Automatic Paging
Resolution 4: Run SFC/Scannow
Resolution 5: Resetting Operating System
Resolution 6: Run Windows Memory Diagnostic Tool
Resolution 7: You can try Safe mode by following these steps if resolution 3 doesn’t fix the problem
Resolution 1: Repair hard drive errors
1.In the Search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
6.After restart, try the update installation.
Resolution 2: We fix this problem by installing latest hardware driver.
1. In the Search bar, type Device Manager.
2. Open Device Manager.
3. Expand the suspected device that causes the problem, Firmware in our example.
4. Right-click the device and select Update Driver Software.
5. You may need to restart the computer, and then try the update again.
Resolution 3: Adjust Paging File or disable Automatic Paging
* Type Control in the Search bar and open the Control Panel
* Click System and Security
•Click on System
* Click on Advanced system settings
* Click Settings in Performance under Advanced tap
* Click Advanced and then Changing under Virtual memory.
* Uncheck Automatically mange paging file size for all drivers.
•Now, you have two options, Check the System managed size or Custom size if you know what are you doing.
•Click all Oks to save the settings and restart the computer.
Resolution 4: Run SFC/Scannow
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 5: Resetting Operating System
Type in “RESET PC” in the Search bar.
Click on Open.
* Click on Get started to reset the PC.
Note: You may have another option to Go back to the previous version of Windows 10 if the PC was updated in 10 days.
Resolution 6: Run Windows Memory Diagnostic Tool
1. Click on Start Menu and type Memory Diagnostic.
2. Click on Select Windows Memory Diagnostics.
3. Click on Restart now and check for problems.
Note: It will restart your computer. So save and close apps.
4. Follow the on-screen instructions. It may take half hour to check any problems.
Note: you can also use manufactory memory diagnostic tool to check any errors.
Resolution 6: We fixed the blue screen error by performing a clean restart into Windows
A clean restart starts Windows with a minimal set of drivers and startup programs.
1) Run MSCONFIG.EXE.
2) In the Services tab, click “Hide All Microsoft Services” and click
“Disable All”.
3) In the Startup tab, click “Disable All”. Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart, and then try the update installation
Resolution 7: You can try Safe mode by following these steps if resolution 3 doesn’t fix the problem.
1. Hold down the power button for 10 seconds to turn off your device.
2. Press the power button again to turn on your device.
3. On the first sign that Windows has started, for example, Dell’s logo hold down the power button for 10 seconds to turn off your device.
4. Press the power button again to turn on your device.
5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
6. Press the power button again to turn on your device.
7. Allow your device to fully restart to enter WinRE.
8. On the Choose an option screen, select Troubleshoot.
9. Select Advanced options.
10. Select Setup Settings.
11. Select Restart.
12. After your device restarts, you’ll see a list of options. Select 5 for Safe Mode with Networking.
13. Open Control Panel.
14. Select Uninstall a program under Programs. If you’re using Large/Small icons View, Select Uninstall a program under Programs and Features.
15. On the left-hand side, select View installed updates.
16. Right-click the update you want to uninstall, or the latest update.
17. Click Uninstall.
18. Select Yes to confirm and then Restart Now after the update uninstalled.
19. Try to re-install the Windows updater after the restart.
Notes: If you need to exit safe mode, here’s how:
1. In the Search box, type msconfig, and then select OK.
2. Select the Boot tab.
3. Under Boot options, clear the Safe boot check box.
