Situation: The client setup a new WiFi printer. The printer has a good IP address but no one can send the printer job.
Troubleshooting: They have two WiFi, staff and guest. Both use the same IP range but can’t see each other. The WiFi printer was setup using Guest IP address so that no staff can’t send the print job. Re-set printer to use staff WiFi that works.
Situation: When running MOMCertImport.exe to import a certificate., you may receive this message:
The certificate is valid, but importing it to certificate store failed.
Error description: Catastrophic failure
Error code:8000FFFF
ImportPFXCertificate failed: Catastrophic failure
Error code: 8000FFFFThis video shows some resolutions.
Case 1: When exporting the certificate,
Make sure “Include all certificates in the certification path if possible” is unchecked in the export wizard.
Case 2: When exporting the certificate,
Make sure “Enable certificate privacy” is unchecked in the export wizard.
Case 3: Make sure you enter the correct password.
Please view this step by step video:
Situation: After Windows Update, the user can’t login his Remote Desktop running on Windows 10. This video provides some resolutions.
1.Have someone login the computer locally or use different administrator account login the remote Desktop.
2.Open the Task Manager by right clicking on Task bar and selecting Task Manager.
3. With the Task Manager open, click More details.
4. Click on Users tab
5. Right click on the user who has the problem.
6. Click Sign off.
7. Have the user try to login.
Please view this step by step video:
When accessing a website, you may receive this message: “HTTP error 404: the requested resource is not found”. This video shows some fixings.
1.Check DNS •To test, you can ping the website, for example www.Chicagotech.net
* If ping website doesn’t work, try access IP address instead of website name. If the IP address works, you do have a DNS issue.
2. Make sure port 80 or 443 are not blocked
To test it, you can use telnet command, for example telnet www.Chicagotech.net 443
If you get timeout, make sure the port is open or check firewall settings.
3. If you use https, check the Bindings settings
•Open IIS manager.
•Navigate to Server name>Sites>Default Web Site.
•Click Binding.
* Make sure you have added https or port 443.
4. It could be the website is stopped in IIS web server.
* To check or restart the website, go to IIS. Right click on the website>Manage Website and click Start.
5. Try All Unassigned IP Addresses if the dedicate IP address doesn’t work.
* In Default Web Site, click Binding.
* Change IP Address to All Unassigned.
Please view this step by step Video:
Many Outlook issues such as “cannot run”, “Signature is grayed out” can be fixed by creating a new email profile. This video shows how to do so.
1.Type control in the Start.
2.Click Open.
3. Click Mail icon.
Note: If you don’t see Mail icon, click on Category and select Small.
4. In Mail Setup – Outlook, click on Show Profiles.
5. Click Add.
6. Type the new Profile name, for example test and click OK.
7. Follow the Add Account Wizard to setup a new Outlook profile.
8. After creating the new profile, select it under Always use this profile. Click OK to save the settings.
Now, run outlook for a test. If it works, you can delete the old profile. Good luck!
Please review this step by step video:
When trying to configure Outlook Signature, you may it is grayed out. This issue can be caused by damaged profile and can be fixed by creating a new email profile. This video shows how to do so.
1.Type control in the Start.
2.Click Open.
3. Click Mail icon.
Note: If you don’t see Mail icon, click on Category and select Small.
4. In Mail Setup – Outlook, click on Show Profiles.
5. Click Add.
6. Type the new Profile name, for example test and click OK.
7. Follow the Add Account Wizard to setup a new Outlook profile.
8. After creating the new profile, select it under Always use this profile. Click OK to save the settings.
Now, run outlook for a test. If it works, you can delete the old profile. Good luck!
Please review this step by step video:
When opening Outlook, you may have a problem to run it with this error: “Outlook cannot log on” . This issue can be caused by damaged profile and can be fixed by creating a new email profile. This video shows how to do so.
1.Type control in the Start.
2.Click Open.
3. Click Mail icon.
Note: If you don’t see Mail icon, click on Category and select Small.
4. In Mail Setup – Outlook, click on Show Profiles.
5. Click Add.
6. Type the new Profile name, for example test and click OK.
7. Follow the Add Account Wizard to setup a new Outlook profile.
8. After creating the new profile, select it under Always use this profile. Click OK to save the settings.
Now, run outlook for a test. If it works, you can delete the old profile. Good luck!
Also installing Windows update may fix the problem.
Please review this step by step video:
When opening Outlook, you may have a problem to run it with this error: “Cannot start Microsoft Outlook”. This issue can be caused by damaged profile and can be fixed by creating a new email profile. This video shows how to do so.
1.Type control in the Start.
2.Click Open.
3. Click Mail icon.
Note: If you don’t see Mail icon, click on Category and select Small.
4. In Mail Setup – Outlook, click on Show Profiles.
5. Click Add.
6. Type the new Profile name, for example test and click OK.
7. Follow the Add Account Wizard to setup a new Outlook profile.
8. After creating the new profile, select it under Always use this profile. Click OK to save the settings.
Now, run outlook for a test. If it works, you can delete the old profile. Good luck!
Also installing Windows update may fix the problem.
Please view this step by step video:
Situation: When accessing a new remote desktop server, you may have a problem to establish the connection with this s message: The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license.
Resolution 1: Make sure you install the RDP license. If you want to access Remote Desktop for administering session without license, try this command: mstsc /V:servername /admin.
Resolution 2: If you have RDS deployment, you must create a session collection and make your RDSH server part of the collection.
Resolution 3: If this is a standalone RDSH server (i.e. you didn’t create an RDS deployment via Add roles and features), you can configure the licensing mode and licensing server name using group policy. For example, you could use gpedit.msc and configure the below settings:
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Use the specified Remote Desktop license server Enabled
Set the Remote Desktop licensing mode Enabled
Resolution 4: In Server Manager — RDS — Overview — Deployment Overview — Tasks — Edit Deployment Properties — RD Licensing tab, did you set the Licensing mode and add the FQDN of your RD Licensing server?
Please refer to this article:
Clients can’t connect and see No licenses available error | Microsoft …docs.microsoft.com › … › Known issues
Jul 24, 2019 … The remote session was disconnected because there are no Remote DesktopLicense Servers available to provide a license. In this case …
With Microsoft Support and Recovery Assistant, you can troubleshoot Office 365 issues or identified problems. If the Microsoft Support and Recovery Assistant can’t fix a problem for you, it will provide logs for analyzing. This video shows you how to run it.
Step 1: Download the Microsoft Support and Recovery Assistant
* Search and download Microsoft Support and Recovery Assistant
Step 2: Run Microsoft Support and Recovery Assistant
Step 3: Select the app for troubleshooting.
* In our example, we have a problem to open Outlook Signature so that we highlight the Outlook. Then Click Next.
Step 4: Select the problem you’re having and click Next
Step 5: Select the problematic computer and then Next.
Step 6: It is getting information about your user account.
Step 7: It records a diagnostic of the problem.
Step 8: Recording
Step 9: It is processing to fix the problem. If it doesn’t fix the problem, it will give you logs for further troubleshooting.
Please view this step by step video: