Situation: Mitel phone shows anonymous instead of the username.
Resolution: 1. Switch from soft phone to desk phone.
Resolution 2: Make sure the phone is setup correctly in the ShoreTel\Mitel server. in our case, the Primary phone port is setup 00-10-49-26-C5-C1, but it using 00-10-49-38-T5-09. Click GO PRIMARY PHONE that fixed the problem.
Situation: When edit a PDF sent by someone, you may not be able to do so. The PDF shows (SECURUED).
Resolution 1: If you receive this PDF form someone, you may need to upgrade Adobe Acrobat to a new version.
Resolution 2: You may try to print the file to PDF using Adobe PDF or Microsoft Print to PDF.
Please view this step by step video:
Situation: When opening or saving a PDF file, you cannot change security on this document because the document is signed or certificate. you may receive this message: You cannot change security on this document because the document is signed or certificate.
Resolution 1: If you receive this PDF form someone, you may need to upgrade Adobe Acrobat to a new version.
Resolution 2: You may try to print the file to PDF using Adobe PDF or Microsoft Print to PDF.
Situation: The client is running Veeam backup v10 to backup their VM. Veeam Backup failed with this erro: The user name or password is incorrect. Failed to process [isFileExists].
Changing user doesn’t fix the problem.
Resolution 1: Restart Veeam services or restart the Backup server.
Resolution 2: Upgrade to Veeam v11.
When the client wants to setup a new printer as default, he doesn’t see the options.
Cause: the Windows is managing the default printer.
Resolution: Disable “Let Windows manage my default printer” and then setup the default printer. To do that, go to Settings>Devices> Printer & Scanners. Uncheck “Let Windows manage my default printer”.
Click on the Printer you want to se it up as default printer. Click on Manage.
Now, you should have an option to setup the default printer.
Please view this step by step video:
Situation: The client is running Windows 10 on her computer. This is Windows 10 PC. After a Windows update, the Microsoft Print to PDF is missing. If trying to enable Microsoft Print to PDF, I get error code: 0x800f0922.
Resolution: 1. Stop spooler service.
2. Go back Windows features to enable the Microsoft Print to PDF
3. Start the spooler service.
Situation: The client attempts to install SCOM Agent on a n untrusted computer and runs MOMCertImport, but gets an error.
MOMCertImport /SubjectName %computername%
UpdateRegistry(): CRegKey.Create failed: Access is denied.
Error code: 80070005
FindExistingCertBySubjectName(): UpdateRegistry Failed: Access is denied.
Error code: 80070005
FindExistingCertBySubjectName failed: Access is denied.
Error code: 80070005Troubleshooting: He needs to run command prompt as administrator.
Situation: The client following this how to to create a new rule: Configure a policy for DMZ accessing Trust. However, it doesn’t work and PA firewall Monitor shows policy deny.
Troubleshooting: From the policy status we can see the new policy is grayed out meaning it is disabled. For example # 25 DMZ 172.16.80.3 port 5721.
Click Enable and commit that fixes the problem.
The Operations Manager Server could not execute WMI Query “Select * from Win32_OperatingSystem” on computer Server name.
Operation: Agent Install
Error Code: 800706BA
Error Description: The RPC server is unavailable.
Troubleshooting: 1. Make sure Remote Registry service is running
2. It could be the firewall issue. Turn off the Firewall on the client for a test.
3. Make sure all these services are running: Netlogon, Windows Installer, Windows Updates.
4. Make sure these port are opens:javascript:window[“$iceContent”]
4. Install the Agent manually.
Situation: The client attempts to create a new rule to move all email from Wish.com to Deleted Item folder. However, it doesn’t work.
Problem 1: wish.com email keep changing their ender email address so that you mat not be able to move the new email to Delete Item folder.
Problem 2: use *@mail.wish.com doesn’t work.
Resolution: You should create a rule based on domain name or sub-Outlook move email rule doesn’t work name , for example mail.wish.com. Please reer to this post for more details:
How to setup a Rule to move an email to a folder automatically