Situation: The Outlook keeps popup for this message: “your windows credentials are invalid or may have expired. Please close the application and retry after sometime or contact your administrator.”
Troubleshooting: 1. Run Outlook Repair.
2. Disable Add-ins options for a test.
3. Create a new email profile for a test.
Situation: the user keep getting popup a window on opening Outlook.
Troubleshooting: 1. Open Manage your credentials.
2. Click Windows Credentials.
3. Click on SSO_xxx to remove the credentials.
Situation: The client receives this message when login Remote Desktop using PIN: Your credentials did not work.
Troubleshooting; you can’t login Remote Desktop using PIN. Click More choices and switch to password.
Situation: The client complaints his Laptop at home keep losing the connection to the Office Remote Desktop.
Troubleshooting: 1. Reset Internet mode.
2. Check any windows updates.
If use wifi, please try these:
Situation: After the client migrated their DC and DHCP, all Mitel phones have incorrect time.
Troubleshooting: They use DHCP export/import to migrate DHCP. However, the time option 4 and 42 are not exported. Adding option 4 and 42 fixes the problem.
Situation: The client has a Windows Server 2016. When they try to download and install Windows Update KB4589210, it shows 0% forever.
Troubleshooting: 1. Run PowerShell command: Get-WindowsUpdateLog
2. collect and view these logs from
C:\Users\$username$\AppData\Local\Temp\WindowsUpdateLog
C:\Users\blin\AppData\Local\Temp\WindowsUpdateLog\wuetl.CSV.tmp.00001
3. Download Windows Update KB4589210 from Microsoft manually.
4. Expand the download file.
5. Install the Update.
6. Restart the server.
Situation; When using Putty to access VMware ESX1 v7, you may receive this message: Couldn’t agree a key exchange algorithm (available: ecdh-sha2-nistp256,ecdh-sha2-nistp384,ecdh-sha2-nistp521, diffie-hellman-group16-sha512,diffie-hellman-group18-sha512,).
Resolution: The old version putty Couldn’t agree a key exchange algorithm. To resolve this issue, download PuTTy to a version to 0.65 or later from http://www.putty.org/.
Situation: The client uses Veeam to backup their Hyper-V MV. They get this message: [Failed] Backup Configuration Job – Error Moving configuration backup to repository.
Resolution: Scheduling Configuration Backups and enable Encryption by following these steps.
3. Make sure the user has permissions to access the Backup repository.
4. Click Backup now to test it.
5. It could be the connection issue. In one case, the client schedule to save backup configuration file at 10 AM. This is busy time. They fix the problem by change the schedule to 6:30 PM.
Situation: The client uses Veeam to backup their Hyper-V MV. They get this message: [Failed] Backup Configuration Job -Encryption is disabled, credentials will not be included in the backup.
Resolution: Scheduling Configuration Backups and enable Encryption by following these steps.
3. Make sure the user has permissions to access the Backup repository.
4. Click Backup now to test it.
Situation: The client has two PA 850 units and configured them Active-passive failover. Now, the Dashboard shows Not synchronized.
If you click on Sync tp peer, you will get this message: Could not push HA Confirmation to peer. Other administrator are holding commit locks.
Resolution: Go to passive unit to Remove lock.
