Situation: The client complaints his Laptop at home keep losing the connection to the Office Remote Desktop.
Troubleshooting: 1. Reset Internet mode.
2. Check any windows updates.
If use wifi, please try these:
Situation: After the client migrated their DC and DHCP, all Mitel phones have incorrect time.
Troubleshooting: They use DHCP export/import to migrate DHCP. However, the time option 4 and 42 are not exported. Adding option 4 and 42 fixes the problem.
Situation: The client has a Windows Server 2016. When they try to download and install Windows Update KB4589210, it shows 0% forever.
Troubleshooting: 1. Run PowerShell command: Get-WindowsUpdateLog
2. collect and view these logs from
C:\Users\$username$\AppData\Local\Temp\WindowsUpdateLog
C:\Users\blin\AppData\Local\Temp\WindowsUpdateLog\wuetl.CSV.tmp.00001
3. Download Windows Update KB4589210 from Microsoft manually.
4. Expand the download file.
5. Install the Update.
6. Restart the server.
Situation; When using Putty to access VMware ESX1 v7, you may receive this message: Couldn’t agree a key exchange algorithm (available: ecdh-sha2-nistp256,ecdh-sha2-nistp384,ecdh-sha2-nistp521, diffie-hellman-group16-sha512,diffie-hellman-group18-sha512,).
Resolution: The old version putty Couldn’t agree a key exchange algorithm. To resolve this issue, download PuTTy to a version to 0.65 or later from http://www.putty.org/.
Situation: The client uses Veeam to backup their Hyper-V MV. They get this message: [Failed] Backup Configuration Job – Error Moving configuration backup to repository.
Resolution: Scheduling Configuration Backups and enable Encryption by following these steps.
3. Make sure the user has permissions to access the Backup repository.
4. Click Backup now to test it.
5. It could be the connection issue. In one case, the client schedule to save backup configuration file at 10 AM. This is busy time. They fix the problem by change the schedule to 6:30 PM.
Situation: The client uses Veeam to backup their Hyper-V MV. They get this message: [Failed] Backup Configuration Job -Encryption is disabled, credentials will not be included in the backup.
Resolution: Scheduling Configuration Backups and enable Encryption by following these steps.
3. Make sure the user has permissions to access the Backup repository.
4. Click Backup now to test it.
Situation: The client has two PA 850 units and configured them Active-passive failover. Now, the Dashboard shows Not synchronized.
If you click on Sync tp peer, you will get this message: Could not push HA Confirmation to peer. Other administrator are holding commit locks.
Resolution: Go to passive unit to Remove lock.
Situation: The client create a Barracuda backup job on a new server. It doesn’t work with this error:
Errors
———————————–
System State
Filesystem
-=[ Files ]=-
Duration: August 28 2021 10:36PM to 10:36PM CDT for —
Items:
Backup Size: 0 bytes at —
Scan Rate: 0 items at < 1 item/sec
Troubleshooting 1: on the new server, check the Network under File Explorer. We find the problem is Network discovery is turned off.
Turning network Discovery on fixes the problem.
Troubleshooting 2:
Please turn off, restart, and start these services in the order presented, making sure of the correct startup type where listed. As this is a template, it is not likely that all services will be listed on any given server. If the service is not there, just move to the next.
STOP
###########
Volume Shadow Copy (Set to manual startup type)
Microsoft Software Shadow Copy Provider (Set to automatic startup type)
SQL Server VSS Writer (if present)
Microsoft Exchange Information Store (if present)
HyperV Virtual Machine Management (if present)
Barracuda backup agent
Background Intelligent Transfer Service
RESTART
############
Cryptographic Services
COM + Event Systems
START
###########
Volume Shadow Copy
Microsoft Software Shadow Copy Provider
SQL Server VSS Writer (if present)
Microsoft Exchange Information Store (if present)
HyperV Virtual Machine Management (if present)
Barracuda backup agent – MAKE SURE TO START LAST
Background Intelligent Transfer Service
Situation: The client has a problem to login Symantec Endpoint Protection Manager with Unexpected server error.
Troubleshooting: They just upgraded their DCs from Windows 2012 r2 to Windows 2016. They nee tp add the new DCs in Directory Servers by going to Admin>Servers>servername>Directory Servers.
Situation: The client created a batch file to robocpoy file over network. Running the bathc in command prompt as administartor works fine. However, it doesn’t work on Scheduler with error code 0x10.
Troubleshooting: 1. We find the local user blin and domain blin are different password. Since robocopy over the domain network, you should use domain account for example chicgaotech\blin instead of blin.
2. You may need to run a batch file in administrator mode by following these steps:
1. Create a shortcut to the batch file
2. Right click on the batch file shortcut
3. Select properties
4. Go to the Shortcut tab
5. Click on the Advanced button
6. Click the checkbox next to Run as Administrator
7. Click on OK and O to save the settings.