Bob Lin - Chicagotech.net

Can’t send print job to HP printer randomly

Situation: The client has a printing problem from his Laptop or iPhone. Sometimes and some devices may not be able to send printing job to HP LaserJet printer.

Resolution: Installing latest firmware on HP printer fixes the problem.

DJI App doesn’t work after Android 12 upgrade

Situation: After upgrading Android V11 to V12, DJI app doesn’t work anymore. You just can’t open DJI app.

Resolution: A new version of DJI GO 4, with support for Android 12, is now available to download direct from DJI: https://www.dji.com/ca/downloads/djiapp/dji-go-4 (sorry the forum won’t let me make it clickable).

Fix Remote Desktop Connection: Internal error

Situation: when the client tries to access a remote desktop on his computer, he get Internal error.

Troubleshooting: it could be a Windows update pending. Completing the Windows update fixes the problem.

Resolutions for T-Mobile 5G Home Internet keeps dropping, slow speeds issues

We have received many reports complaining about T-Mobile 5G Home Internet keeps dropping, slow speeds. Here are some Sugegstions.

Restart the 5G gateway by pressing power button. Or login T-Mobile utility using IP 192.168.12.1 and Reboot in under System

2. The problem could be overheating issue. The suggested workarounds are getting cooling fans for the gateway or placing the gateway in a relatively cool location like near an air conditioning vent.

3. Add a Router may help too.

Fix sfc /scannow error: “Windows Resource Protection found corrupt files but was unable to fix some of them”

Situation: The client has a problem to run some programs such as Search, Command Prompt and Outlook. When he tried to run sfc /scannow, he receives this message:

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Troubleshooting: we check CBS.log and find this error:

2021-10-28 13:28:09, Error CSI 0000015e@2021/10/28:18:28:09.493 (F) onecore\base\wcp\componentstore\csd_core.cpp(584): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function CCSDirect::GetComponentManifest expression: (null) [gle=0x80004005]

Resolution 1:

run these Deployment Image Servicing and Management commands:

“DISM /Online /Cleanup-Image /CheckHealth” without quote and press ENTER
“DISM /Online /Cleanup-Image /ScanHealth” without quote and press ENTER
“DISM /Online /Cleanup-Image /RestoreHealth” without quote and press ENTER

Resolution 2: Install the latest Windows Update.

Your computer’s Trusted Platform Module has malfunctioned

Situation: When the client turn on his computer running Windows 10, he receives this message: Your computer’s Trusted Platform Module has malfunctioned.

Troubleshooting: This error message could be caused by the new PC Health Check app released by Microsoft that is checking whether your PC is upgradeable to Windows 11. If you don’t plan to install Windows 11, here are soe resolutions.

Resolution 1: Clear your TPM keys

In the Search bar, type defender. Then run Windows Security.

2. Click on Device security.

3. Click on the Security processor details.

4. Click Security processor troubleshooting.

5. Click on Clear TPM

6. Restart your machine after you clear TPM.

Resolution 2: Prepare TPM

In the Search bar, type tpm.msc and then run tpm.msc.

2. Click on Prepare your TPM in the right side corner of the module window

3. Confirm popup dialogs and restart your PC after Preparing TPM.

Reclusion 3: Uninstall and re-install related software/Apps

Some people reported they have this problem related to software, for example Teams. Uninstalling and re-installing Teams fixes the problem.

Can’t run MSCONFIG because Search, Windows Start icon and File explorer don’t work

Situation: After a Windows update, the client has a problem to run Search, Windows Start icon and File explorer.

Resolution: You can run any windows program from Task Manager. Please refer to this video:

Can’t run command prompt because Search bar and Windows icon don’t work

Situation: After a Windows update, the client has a problem to run Search, Windows Start icon and File explorer.

Resolution: You can run any windows program from Task Manager. Please refer to this video:

This file does not have an app associated with it for performing this action

Situation: When attempting to open File Explorer, you may receive this error: This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.