Situation: When attempting to run Excel on a PC, you may receive this error message: We’re sorry, but Excel has run into an error that is preventing it from working correctly”
Resolution 1: Check the status of Windows update. You may need to download and install the Latest Windows update and restart the computer.
Resolution 2: Run Office repair.
Situation: The client uses Palo Alto Firewall GloablProtectr VPN for remote users to access the LAN resources. Many Xfinity modems assign 10.0.0.0/24 IP range which conflicts with the LAN 10.0.0.0/16. The VPN users may not be able to access some LAN resources, for example 10.0.0.40.
Resolution: Adding the IP address to the GolablProtect rotuing table with 32 slash. for example 10.0.0.40/32. To do that, go to Network>GloblProtect>Gateway. Click on the Gateway and go to Agent>Client Settings. Add 10.0.0.40/32 to the routing table.
Situation: The client just removed a computer from the domain and he can’t run Group Policy Editor with this message: “Failed to open the Group Policy Object on this computer”.
Resolution 1: Update the group policy.
gpupdate /force /boot and press Enter.Resolution 2: Open an elevated command prompt and type the following command:
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
Resolution 3: Reset all Local Group Policy settings to the default using Command Prompt
RD /S /Q "%WinDir%\System32\GroupPolicyUsers" && RD /S /Q "%WinDir%\System32\GroupPolicy"Type the following command to update the changes in the Local Group Policy console and press Enter:
gpupdate /force
5. You should be able to open the Local Group Policy Editor.
Situation: When running Windows 11 Update Check to check the capability, you may receive this message: “Your organization manages updates on this PC”.
Resolution 1: Disconnect\remove any school or work accounts by going to Settings->Accounts->Access work or school.
Resolution 2: A domain computer may receive this message too. If this is no long to be a domain computer, you can remove it from the domain by going to System Properties>Computer Name.
Also please refer to this article:
Why my Windows shows “Some settings are managed by your organization”
Situation: when turn on your computer, you may receive this message: “Alert! TPM device is not detected”
Resolution 2: If the BIOS doesn’t have TPM, you may want to install the latest BIOS.
Resolution 3: If TPM has been enabled or you have a problem to update the BIOS, unplug the power cord and turn off the computer for 30 seconds. Then try it.
Resolution 4: if the TPM has been enabled on the BIOS, but tpm.mcs doesn’t show it, you may need to reinstall rusted Platform Module Driver. You can do that in Device Manager> Security devices.
Resolution 5: If the computer doesn’t come with TPM, press F1 to contunie.
Situation: When opening Outlook, you may receive this message: “Outlook.ost Has Reached Its Maximum Size”.
Resolution 1: Reduce the size of your Outlook data file by moving or archiving items from the file. To archive items from the file, configure the Cached Exchange mode settings. Here are step by step:
2. Click Account Settings, and then click Account Settings.
3. On the E-mail tab, double-click your Microsoft Exchange account.
4. In the Change Account dialog box, drag the Mail to keep offline slider to the desired number of months, for example 6 Months which will archive emails before 6 months.
5. Click Next.
5. Click Done when you’re prompted to restart Outlook to complete the configuration change.
6. Restart Outlook.
Resolution 2: Run the Mailbox Cleanup tool to reduce the size of your mailbox and Outlook Data Files (.pst and .ost)
2. Click Tools > Mailbox Cleanup.
3. Select View Mailbox Size, Find items older than, Find items larger than, View Deleted Items Size, Empty Deleted Items folder, View Conflicts Size, or Empty Conflicts to perform your desired task.
Resolution 3: Use Conversation Clean Up to remove redundant messages
3. In popup, click Settings or Clean Up Folders.
Note: if you click on Settings, you have options to configure Conversation Clean Up.
Note: The Clean may take a few minutes. When it is done, you may want to empty the Deleted Items folder or the folder you move the duplicated emails.
Resolution 4: Archive old emails
2. Click Tools > Clean Up Old Items.
3. Select the folder you want to archive, archive items older then, Archive location. Then click on OK.
Resolution 5: Create a new email profile
1.Open Control Panel.
2.Click on Mail. If you don’t see Mail. Choose Small Icons in View by.
3. With Mail Setup – Outlook open, click on Show Profile.
4. Click Add to add a new Outlook profile.
5. Enter the Profile Name
6. Follow the wizard to add the email
7. Click Finish when completing the settings.
8. Select the new Profile you just created and click on OK.
9. Restart the Outlook which will run a new Outlook profile and should fix the problem.
Please view this step by step video:
Situation: when opening Outlook, the Profile is loading forever.
Troubleshooting: 1. Disable and enable Use cached Exchange.
2. Create a new profile.
Situation: The client has a printing problem from his Laptop or iPhone. Sometimes and some devices may not be able to send printing job to HP LaserJet printer.
Resolution: Installing latest firmware on HP printer fixes the problem.
Situation: After upgrading Android V11 to V12, DJI app doesn’t work anymore. You just can’t open DJI app.
Resolution: A new version of DJI GO 4, with support for Android 12, is now available to download direct from DJI: https://www.dji.com/ca/downloads/djiapp/dji-go-4 (sorry the forum won’t let me make it clickable).
Situation: when the client tries to access a remote desktop on his computer, he get Internal error.
Troubleshooting: it could be a Windows update pending. Completing the Windows update fixes the problem.