Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Why GV-Edge Recording Manager is empty

Situation: The client has GV-VMS Camera system. They just install GV-Edge Recording Manager in one PC. When they open the GV-Edge Recording Manager, he Live View is empty.

Troubleshooting: It is because they login as guest.

Please login administrator to see all cameras.

The default administrator login is username: admin and password: admin.

Now, you should see all cameras.

Keep connecting to a shared folder

Situation: The client has a camera security software Geovision connecting to a PC as shared storage. it works in initial configuration. However, it loses the connection after Windows update and restarting computers.

Resolution 1: Mapping to the storage using Reconnect feature.

Resolution 2: Create the same credentials on both computers so that the Geovision software access storage without re-entering credentials.

 

Why WeChat notification doesn’t work?

If you are not receiving WeChat notifications, you can try the following12:

  • Log in to WeChat > Me > Settings > Message Notification to check if it is open normally.
  • Clear individual Cached Data – Settings > Apps > Wechat> Storage > Clear Cache.
  • Check on app update – Tap on Play Store> Tap on 3 lines (top left)> Tap on my apps and games> Tap on update all.
  • Check on phone notification settings.

Troubleshooting authenticator app loop

First, try to uninstall and reinstall the Microsoft Authenticator app on your device.

If that doesn’t work, try to clear the cache and data of the Microsoft Authenticator app. You can do this by going to Settings > Apps > Microsoft Authenticator > Storage > Clear Cache and Clear Data.

If the issue persists, try to reset your Microsoft Authenticator app. You can do this by going to Settings > Accounts > Microsoft Account > Security > More security options > Identity verification apps > Microsoft Authenticator > Remove. After removing the app, you can add it again by following the instructions on the screen.

If none of the above steps work, you can try to verify your identity using a different method. Check if you have the option to choose to receive a verification code via text message or email instead of using the Microsoft Authenticator app.

Or disable MSA for a test.

Many pop up after add Chrome Extensions

Pop-ups after adding Chrome extensions may be caused by unwanted software or malware. Other signs of malware include:
  • New tabs that won’t go away
  • A homepage or search engine that changes without permission
  • Unwanted toolbars or extensions that keep coming back
  • Redirections to unfamiliar pages or ads
  • Alerts about a virus or infected device

Resolution 1: Reset browsers back to default settings

  1. For Chrome, click the three dots in the top-right corner and then click on Settings.

2. Click Reset settings.

Resolution 2: Remove Chrome Extensions

  1. Click on Extensions icon.

2. Click in 3 dots of the Extension you want to remove and Click on Remove from Chrome.

or click on Manage Extensions.

Resolution 3: Change default pop-up and redirect settings
  1. Open Chrome
  2. Click More in the top right
  3. Click Settings
  4. Click Privacy and security
  5. Click Site Settings
  6. Click Pop-ups and redirects
  7. Choose your preferred default setting
    Resolution 4: Enable the “Block pop-ups” option by going to chrome://settings/content/popups.

GV-MVS and GV-eye screen shows different devices’ order

Q: After re-installing GV-VMS, we find GV-MVS and GV-eye screen shows different order. In other words, Phone app GV-eye sorted by ID and GV-MVS by name. For example, the order on GV-VMS shows 1-, 2-3-…, but the phone app shows order by ID #. Could you let us know  how to change the ID #, for example ID 1= 1-Front-IP215, ID 2=2-Side-IP111…? Or other way to make them both sorted by name?

A: For the GV-Eye app you connected to the VMS server,

By the screenshot you provided is using Easy Mode, which will only use the VMS channel ID to list the live view as the channel order.

To use the order that with the ID#1 > 1-Front-IP215, ID#2 > 2-Side-IP115

Then you can have 2 options to work with:

  1. change the GV-Eye from Easy Mode to General Mode, which you can define the layout on your own.

Manual: https://s3.amazonaws.com/geovision_downloads/Manual/GV-Eye/GV-Eye-Installation-Guide.pdf

Article: [4.1 General Mode]

Note: Disabling Easy Mode will change the GV-Eye from Easy Mode to General Mode.

 

 

  1. modify the VMS channel ID by disconnect the channel first and click the ID number to reveal the dropdown list to change ID number.

Notice this will also affect the changes of the recording policy and the storage policy.

These are step by step:

  1. In General Mode, tap Group management.

2. Tap the Group, for example Group-1.

3. Select style.

4. Tap Yes to Modify the settings.

5. Now, we can arrange the cameras order.

Can access Google.com only

Situation: The client can’t access their office cameras.

troubleshooting:

1) Can access google.com only.

2) can’t access other websites such as Microsoft.com and yahoo.com.

3) Ping IP 8.8.8.8 doesn’t work.

4) VPN and remote access don’t work.

5) ping google.com shows IP6 address. But ping yahoo.com get time out.

Finally, we find the client hasn’t make payment to Comcast and the service is stopped.