Author: Bob Lin

Situation: When attempting to run Dell OpenManage Server Administrator, the client receives “page can’t be displayed”.

Resolution 1: Upgrade the latest OpenManger Version.

Resolution 2: I finally got this fixed by indeed installing 7.4 first and then upgrade it it 9.4.

I tried numerous versions and supposed fixes, but only this worked.

Resolution 3: Make sure all of the OMSA services are running. They should all start with DSM in the services list.

Resolution 4:

Alternatively could you try checking the below command from windows command prompt (as an administrator)

“omreport storage controller”

Just incase if you are not able to resolve, try further referencing the CLI command to get to the exact Physical disk details as such

https://www.dell.com/support/manuals/us/en/04/dell-opnmang-srvr-admin-v7.4/omsa_cli-v3/omreport-phys…

https://www.dell.com/support/manuals/us/en/04/dell-opnmang-srvr-admin-v7.4/omsa_cli-v3/omreport-stor…

Resolution 5: Make sure you downloaded the correct OpenManager. In our case, the client downloaded OpenManager for windows 2019 but install it on a Windows server 2012 R2. Re-downloading Openmanager for Windows 2012 r2 and install. It works!

Situation: When the client tries to grante permissions to have the Call-in option in the Teams Meeting, some users are get this error below that they cannot view as they are not in our Organization. He also checked the Meeting Options and its set to “Everyone” so not sure why they cannot see his screen or share video.

Troubleshooting: Looks like he has to turn on “Let anonymous people join a meeting” for them to join.

https://docs.microsoft.com/en-us/answers/questions/813254/only-people-with-access-to-this-org-can-join-its-m.html

Q: I am not sure this is Outlook issue or yahoo issue. One of our clients has yahoo holding their email. Outlook can read and send or sync email without any issues. However, when the client creates folders on her Outlook. Those folders are not syncing with yahoo. In my Outlook, if I create a folder name called Vacation.

I can see the Vacation Folder in Yahoo.

In her Yahoo, it doesn’t show the folders she created.

What different are my yahoo is personal while her is small business. Where is the settings on Outlook or yahoo to sync those fondlers?

A: The difference are the POP is one way sync while IMAP is two ways sync. IMAP protocol can sync folder from Outlook desktop app to mail server. If this client uses POP protocol, subfolders created on Outlook desktop app won’t sync to server, for POP protocol supports only 1-way sync (from mail server to Outlook desktop), which means subfolder won’t sync to mail server.

Situation: The client just purchased a new Laptop and would like transfer Yahoo emails from old PC to the new laptop. However, the old PC was setup using POP3. POP3 is one way syncing emails meaning. Any emails deleted from POP3 don’t delete from the Yahoo. Also, any folders created on Outlook don’t sync to yahoo. if you have many emails in Yahoo takes a long time to sync.

Download yahoo email to Outlook is limited 4GB each time. So, you may close the outlook each time you reach the 4GB limitation. Then restart the Outlook after each sync. The outlook will re-sync another 4GB yahoo email.

The alternative resolution is transferring PST files from old PC to the new Laptop. Note: If the user exports and imports PC email folders to new Laptop, those folders may not sync to Yahoo.

Situation: The user receives this message when running Chrome: Chrome – Bad Image: chrome.dll is either not designed to run on Windows or it contains an error.

Troubleshooting: re-installing Chrome fixes the problem.

Situation: The user can’t print. When checking the status of the printer, it shows Offline.

Troubleshooting: Check the printer server and test, it works. Restarting the Printer Spooler in problematic computer fixes the problem.

Situation: After configuring third party certificate on a Palo Alto Firewall HA, the client has a problem to Synchronize HA Peer,

Resolution 1: Export Certificate from the Active unit and import it into the Passive unit. Go to Device>Certificate Management>Certificates. Highlight the certificate and click the Export Certificate.

Resolution 2: If you can’t sync and Peer unit has been changed for some reasons, you may want to Revert to last Saved confirmation on Perr unit.

Resolution 3: You can also Export named configuration snapshot on Active unit and import it on Passive unit.

PA Support sumery.

1. We discussed the issue, which is about the issue HA pair out of sync.
2. We checked that the passive firewall is out of sync.
3. We tried to sync but as it’s due to a certificate we could not sync it.
4. We exported the certificate from the active firewall using the passphrase.
5. We then imported the certificate into the passive firewall using the passphrase.
6. We then checked the firewall which was out of sync.
7. We then tried to sync but were not syncing.
8. We tried with management restart but could not sync again.
9. We then took the Active firewall running configuration.
10. We then imported and loaded the running configuration of the active firewall in passive.
11. We then did the commit after that we can see that the HA pair are in sync.

Situation: When attempting to Synchronize in PA High Availability on PA Firewall, you may receive this message: Other Administrators are holding device wide commit locks.

Resolution 1: Click Locks icon to Remove the Lock. If you don’t see any one in the Locks, please check it on the Passive unit.

Resolution 2: You may run these command:

You can check to see the admins who have a commit lock via the UI or CLI:

> show commit-locks

Commit locks are designed to prevent any other logged in admins (even other superusers) from doing a commit until the lock is released. If you’re a superuser, and you see commit locks from the CLI command above, you can clear them with:

> request commit-lock remove

Situation: The client just created a new self-assigned certificate for Paloalto Firewall VPN. But it doesn’t work.

Troubleshooting: You need to add the new certificate to Gloableprotect Portals. Go to Network>GloableProtect>Portals>

Select the VPN portal. Go to Agent.

Click Add under Trusted Root CA and then add the self-assigned certificate.

It looks like this.

Situation: The client has been using self-assigned certificate. They just imported third party certificate.

However, it doesn’t work. It still shows using self-assigned certificate.

Troubleshooting: You need to add the new certificate to SSL/TLS Service Profile. SSL/TLS Service Profile>SSL Profile.

In Certificate select the new certificate you just imported.

It should look like this:

PA  Support summery

1. We discussed the issue, which is about the issue of importing the certificate into the passive firewall.
2. We checked that the passive firewall is out of sync.
3. We tried to sync but as it’s due to a certificate we could not sync it.
4. We exported the certificate from the active firewall using the passphrase.
5. We then imported the certificate into the passive firewall using the passphrase.
6. We then checked the firewall which was out of sync.
7. We then tried to sync but were not syncing.
8. We tried with management restart but could not sync again.
9. We then took the Active firewall running configuration.
10. We then imported and loaded the running configuration of the active firewall in passive.
11. We then did the commit after that we can see that the HA pair are in sync.