Author: Bob Lin

Situation: When installing or uninstall Relius Administration, you may receive this message: Relius Administration key exists in registry, but could not determine the version.

Resolution: Delete Relius registry key by go to regedit.

Situation: You just take over the ownership of a folder, you can’t access some files under the folder.

Troubleshooting: when you take the ownership of the folder, some files are using which don’t allow you take the ownership. So that you need to do it again when no one use them.

Situation: The client finds some of their users can’t see other users’ profile pictures. For example, Outlook shows the profile picture but not Teams. Or Teams at home PC can see the picture but not in the office PC.

Resolution: This is cache issue. Quoted:

After user attributes are updated in Microsoft Teams, users continue to see the old information in the Teams client. User attributes include information such as display name, telephone number, manager, and profile photo.

This behavior is by design.

Teams has a caching scheme that is designed for capacity and performance optimization. The Teams service caches general user information for up to three days. The Teams client also caches general user information locally. Some data, such as display name and telephone number, can be cached up to 28 days in the client. Profile photos can be cached up to 60 days.

Relaunching  Microsoft Teams may fix the problem.

1. With Teams open, click on the profile image

2. Click on Sign Out.

3. Re-login Teams.

Situation: The client has a problem to install Windows Update KB5015811 with Updates failed and retry. .

Troubleshooting: If this is a new Windows Update, you could wait for a while.

“Windows Updates usually eventually sorts them out, but it has to scan 1.5 billion PC’s every few days so it can get behind and may take awhile to sort them out as to priority, or process the telemetrics to adjust the update to avoid failure.. So you can ignore it and not micro-manage updates if they are not bothering you”

Or refer to this post:

Fixing Windows Update Error 0X800F0982

Situation: When attempting to run Dell OpenManage Server Administrator, the client receives “page can’t be displayed”.

Resolution 1: Upgrade the latest OpenManger Version.

Resolution 2: I finally got this fixed by indeed installing 7.4 first and then upgrade it it 9.4.

I tried numerous versions and supposed fixes, but only this worked.

Resolution 3: Make sure all of the OMSA services are running. They should all start with DSM in the services list.

Resolution 4:

Alternatively could you try checking the below command from windows command prompt (as an administrator)

“omreport storage controller”

Just incase if you are not able to resolve, try further referencing the CLI command to get to the exact Physical disk details as such

https://www.dell.com/support/manuals/us/en/04/dell-opnmang-srvr-admin-v7.4/omsa_cli-v3/omreport-phys…

https://www.dell.com/support/manuals/us/en/04/dell-opnmang-srvr-admin-v7.4/omsa_cli-v3/omreport-stor…

Resolution 5: Make sure you downloaded the correct OpenManager. In our case, the client downloaded OpenManager for windows 2019 but install it on a Windows server 2012 R2. Re-downloading Openmanager for Windows 2012 r2 and install. It works!

Situation: When the client tries to grante permissions to have the Call-in option in the Teams Meeting, some users are get this error below that they cannot view as they are not in our Organization. He also checked the Meeting Options and its set to “Everyone” so not sure why they cannot see his screen or share video.

Troubleshooting: Looks like he has to turn on “Let anonymous people join a meeting” for them to join.

https://docs.microsoft.com/en-us/answers/questions/813254/only-people-with-access-to-this-org-can-join-its-m.html

Q: I am not sure this is Outlook issue or yahoo issue. One of our clients has yahoo holding their email. Outlook can read and send or sync email without any issues. However, when the client creates folders on her Outlook. Those folders are not syncing with yahoo. In my Outlook, if I create a folder name called Vacation.

I can see the Vacation Folder in Yahoo.

In her Yahoo, it doesn’t show the folders she created.

What different are my yahoo is personal while her is small business. Where is the settings on Outlook or yahoo to sync those fondlers?

A: The difference are the POP is one way sync while IMAP is two ways sync. IMAP protocol can sync folder from Outlook desktop app to mail server. If this client uses POP protocol, subfolders created on Outlook desktop app won’t sync to server, for POP protocol supports only 1-way sync (from mail server to Outlook desktop), which means subfolder won’t sync to mail server.

Situation: The client just purchased a new Laptop and would like transfer Yahoo emails from old PC to the new laptop. However, the old PC was setup using POP3. POP3 is one way syncing emails meaning. Any emails deleted from POP3 don’t delete from the Yahoo. Also, any folders created on Outlook don’t sync to yahoo. if you have many emails in Yahoo takes a long time to sync.

Download yahoo email to Outlook is limited 4GB each time. So, you may close the outlook each time you reach the 4GB limitation. Then restart the Outlook after each sync. The outlook will re-sync another 4GB yahoo email.

The alternative resolution is transferring PST files from old PC to the new Laptop. Note: If the user exports and imports PC email folders to new Laptop, those folders may not sync to Yahoo.

Situation: The user receives this message when running Chrome: Chrome – Bad Image: chrome.dll is either not designed to run on Windows or it contains an error.

Troubleshooting: re-installing Chrome fixes the problem.

Situation: The user can’t print. When checking the status of the printer, it shows Offline.

Troubleshooting: Check the printer server and test, it works. Restarting the Printer Spooler in problematic computer fixes the problem.