Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Fixing Windows Taskbar empty

Situation: The user reports that her laptop Taskbar s empty after login windows. Another user login the same laptop or using her account on other laptop don’t have this issue. it must be the user profile issue.

Resolution 1: Delete the user profile and re-login to create a new user profile.

Resolution 2: Run System restore. If you have a problem to run system restore using GUI, try rstrui.exe command from Task Manager.

Resolution 3: Uninstall recent updates.

Resolution 4: Reset This PC.

Resolution 5: Delete HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\IrisService from Registry. 

1. Press the Ctrl + Alt + Del keys and select Task Manager.

2. Click on File and then Run new task.

3. Type cmd and click OK.

 

4. Type this command

reg delete HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\IrisService /f && shutdown -r -t 0

and press Enter key.

5. The PC will restart.

Resolution 6: Update the Display driver from Device Manager manually and check if the issue is resolved.

Step 1: Press Windows key + X and click on Device Manager.

Step 2: Expand Display Adaptor.

Step 3: Right click on the video driver and select Update Driver Software.

Step 4: Restart the computer.

Resolution 7: Right click on Start > Select PowerShell (admin)

Type or copy/paste the following command into the window then press Enter.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Ignore the errors in red. When the command finishes, reboot the computer and verify everything is working as it should.

Resolution 8: I advise Resetting the pc or if you have the Windows Creator Update roll back to the previous build and wait for updates.

Resolution 9:

I’m on the Insiders Build and this is something that had been giving me some trouble for a while.  First, I had been pointed to the IrisService but that was a dead-end, and then I also been told to restart the WSearch service which may have worked but wasn’t consistent.

Finally, someone mentioned trying to restart explorer, so I decided to give that a try.  You could probably get this accomplished with cmd but I tend to use PowerShell more.

Get-process -Name explorer | Stop-Process

This killed the Explorer process and the Taskbar immediately came back and is working fine now.  I’ll see if I can try to reproduce again to verify, but this is a good start.

Resolution 10: I found that the only solution at this point, is to keep a shortcut to task manager on your desktop. Once you’ve logged in with no icons, click on the task manager go down to Windows explorer. Restart the process. Log out. And log back in. I’m hoping this is an incredibly short term fix.

Resolution 11: Ran this in PowerShell worked for me when nothing else did. Restart after or restart explorer.exe Change the two web quotes “ ” to normal quotes.
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Resolution 12: Restart File Explorer.

Barracuda Backup Agent Errors: The selected item :path no longer exists

Situation: When using Barracuda Backup, you may receive an error message: The selected item :path no longer exists.

Cause: In most cases, these files are deleted but Barracuda cache hasn’t cleared them.

Resolution: Go to Backup > Schedules. Click on Edit.

Navigate to missing files or folders. Uncheck them. Reports in our example.

Click Save. You have options to keep all files with your retention policies or  Purge all.

 

Emails are sent to Quarantine even the sender’s email address has been added to allow list

Situation: Emails sent by an internal email address have been moved to quarantine even the sender’s email address has been added to allow list in Anti-Spam.

Troubleshooting: Use the Microsoft Message Header Analyzer, we find the emails have been moved to quarantine because Anti-Phish policy. Please refer to this post:

The resolution is to add the sender’s server IP address to PHISH policy by following these steps:

  1. After login Microsoft 365, go to Microsoft 365 admin center > Security > Policy & rules.

2. Click on Threat policies

3. Click on Anti-Spam policies.

4. Click on Connection filter policy (Default). Then add the IP address which is the sender’s IP address.

 

Using Microsoft Message Header Analyzer to troubleshoot email issues

Situation:  The client uses office 365 for their email. They would like to know if Microsoft offer any tool for them to troubleshoot email issues such as quarantine, not deliverable.

Resolution: Yes, one tools is Microsoft Message Header Analyzer. this post shows how to use it based on a quarantined email.

  1. Login Office 365.
  2. Go to Microsoft 365 admin center.
  3. Click on Security.
  4. Click on Review.
  5. Double click on Quarantine to open it.

6. Open the quarantined and click on 3 dots. Then click on View message headers.

7. Copy message header.

8. Click on Microsoft Message Header Analyzer.

9. Read the report carefully. in our example, the problem is Protection policy: PHISH.

 

 

 

PDF file opens in Microsoft Edge when saving or convert a PDF file

Situation: Whenever the user exports or print word document to PDF, the PDF open Microsoft Edge.

Cause: In the most cases, the PDF Properties is setup Microsoft Edge as default app.

Resolution 1: Right click on a PDF file -> Propertied -> Open with > Choose another app -> Select adobe.

Resolution 2: Settings -> Apps -> Default Apps -> Choose default apps by file type -> select .pdf -> select Adobe.

Resolution 3: If above 2 resolutions don’t fix the problem, switch default Internet browser to other browser such as Chrome or Firefox.

QNAP doesn’t delete Recycled files automatically

Situation: The client a QNAP TVS-871 as backup storage. It is out of the spaces because the QNAOP doesn’t delete Recycled files automatically.

Resolution 1: Making sure that the Control Panel is configured correctly

  1. Log in to your QNAP device using an internet browser.
  2. Go to Control Panel.

3. Click on Network Recycle Bin in Network & File Service

4. Make sure File retention time is set to meet your requirement, 4 days in our example.

Resolution 2: This issue may be caused by interactions between the File retention time setting and the Antivirus utility. To resolve this issue, use the following steps to exclude the @Recycle folder from antivirus scans.

  1. Log in to your QNAP device.
  2. Go to Control Panel > Applications > Antivirus.

3. Go to the Scan Jobs tab.

4. Identify an antivirus scan job.

5. Under Action, click the Edit Scan Job icon.

6. The Details window opens.

7. Go to the Filter tab.

8. Select Exclude files or folders.

9. Enter /*/@Recycle

Veeam Backup: Agent failed to process method

Situation: The client has Veeam backup to back up all their VMs on Microsoft Hyper-V. The backup failed with this error: Agent failed to process method.

Troubleshooting: That could be hardware or services’ issues. Please refer to these posts: