Author: Bob Lin

Resolution: It could be Veeam Backup Proxy configuration. Go to Backup Infrastructures. Click on Backup Proxies. By the default, Max concurrent tasks is 2. You may want to increase for a test.

Resolution 1: Login Office.com to use online Office apps.

Resolution 2: Disconnect the problematic account

Disconnecting the account that triggered error 70003 is another quick solution that could potentially solve this problem.

1. Open the Settingsapp
2. Go to Accounts
3. SelectAccess work or school
4. Find the account that you can’t use and select Disconnect
5. In the popup for login, type your local administrator credentials or your office 365 global administrator email address with the password.
6. Restart the computer and login
7. Try to login to Office again using your regular username and password.

Note: you may lose your local computer profiles.

Resolution 3: Delete the problematic account

If disconnecting the account didn’t work, you can try to delete it from your computer.

1. Launch the Settingsapp
2. Navigate to Accounts
3. Select the Access work or school option
4. Delete the account
5. Restart the computer and login
6. Sign into your Outlook profile again.

Resolution 4:  Remove the device completely

This solution is a complex one. Use it only if you’re an advanced user or an IT admin.

1. Disable group policy for automatic device registration.
   • If the respective setting is already configured in your environment, you should find it on the machine. If the entry is not available, that means it’s not configured on your machine and you don’t need to do anything.
2. Download the Psexec tooland extract it to the PSTools folder
3. Launch Command Prompt as an administrator
4. Open the PSexec folder
5. Run the psexec -sid cmd.execommand
6. A new command prompt will appear on the screen (in a system context)
7. To un-register the device, run the dsregcmd /leavecommand
8. Restart your machine
9. Check your machine’s status using dsregcmd /status.

Resolution 5: Remove the account and the device

This solution is some sort of a hybrid between the third and the fourth solutions. For some users, utilizing the respective solutions individually didn’t work. But they were able to fix the problem after combining steps from both the methods.

Here’s what you need to do:

1. Go to Settings → Accounts → Access Work or School and remove the account
2. Launch Command Prompt or PowerShell as an administrator
3. Enter the dsregcmd /leavecommand
4. Enter the dsregcmd /statuscommand to make sure the device no longer appears listed under Azure AD
5. Register the problematic device again.

Resolution 6: unregister a device from Azure AD

For hybrid Azure AD joined devices, make sure to turn off automatic registration. Then the scheduled task doesn’t register the device again. Next, open a command prompt as an administrator and enter dsregcmd.exe /debug /leave.

Note: Deleting devices in your on-premises AD or Azure AD does not remove registration on the client. It will only prevent access to resources using device as an identity (e.g. Conditional Access). Read additional information on how to remove registration on the client.

There are two Microsoft Teams, one for work and another for personal. If you type teams in the search, they are popup. Select Microsoft Teams (work or school).

Resolution 1: Close the screen meaning put the screen down to the keyboard. Then open it again. If the screen doesn’t display and the power led is on, press Enter key. If the power led is off, press the power key to turn it on.

Resolution 2: Press the power key to turn off the power led. Then turn it on.

Resolution 3: Disconnect external devices: Disconnect any external devices connected to your laptop, such as USB drives, printers, or docking stations. Sometimes, these devices can interfere with the wake-up process.

Resolution 4: Update drivers: Outdated or incompatible drivers can cause sleep mode issues. Visit the manufacturer’s website of your laptop and download the latest drivers for your hardware components, especially the display and power-related drivers.

Resolution 5: Adjust BIOS/UEFI settings: Enter your laptop’s BIOS/UEFI settings by pressing a specific key during startup (often displayed on the screen). Look for any power-related settings that may affect sleep mode behavior and adjust them accordingly. Be cautious while making changes in the BIOS settings, as it can impact the system’s functionality if not done correctly.

Resolution 6:Perform a power cycle: Shut down your laptop completely, unplug the power cord, and remove the battery (if it’s removable). Press and hold the power button for about 15 seconds. Then, reconnect the battery and power cord, and turn on the laptop to see if it resolves the issue.

Troubleshooting 1: Restart related services such as

Volume Shadow Copy
Microsoft Software Shadow Copy Provider
HyperV Virtual Machine Management (if present)
Barracuda backup agent

Background Intelligent Transfer Service
Cryptographic Services
COM + Event Systems

Please also refer to this post:

Barracuda Backup doesn’t work

Troubleshooting 2: Reinstall Barracuda Backup Agent. Please refer to this psot:

• How to Test and Reinstall Barracuda Backup Agent

Situation: The client can’t run google Chrome. Then he tries to remove Chrome by going to Control Panel or Settings>apps. However, o matter he tries, he can’t remove Chrome from the Windows 11.

Resolution 1: use PowerShell command

$app = Get-WmiObject -Class Win32_Product | Where-Object {$_.Name -match 'Google Chrome'}

Resolution 2: Run elevated prompt command

IF EXIST “C:\Program Files (x86)\Google\Chrome\Application\93.0.4577.63\Installer\setup.exe” (“C:\Program Files (x86)\Google\Chrome\Application\93.0.4577.63\Installer\setup.exe” –uninstall –multi-install –chrome –msi –system-level –force-uninstall)

Replace the text for your installed version.

Or

Start-Process -FilePath ‘C:\Users\Administrator\AppData\Local\Google\Chrome\Applicat‌​ion\47.0.2526.80\Ins‌​taller\setup.exe’ -ArgumentList ‘/uninstall’, ‘/silent’ -Wait

Situation: When click on Chrome, it doesn’t open and run.

Resolution 1: Check any Windows update. Install it and restart.

Resolution 2: Make sure the Chrome is not running in the background. Open Task Manager and check if Chrome is running. If so, end task.

Resolution 3: Update Chrome or reinstall it.

Resolution 4: Perform a clean re-install of Chrome:

1. completely close Chrome
   ​How to close Chrome completely:
   1. close all windows of Chrome
   2. open the Windows Task Manager [ctrl + shift + esc]
   3. if you see any open Chrome processes (chrome.exe), end them
2. uninstall Chrome and choose to remove your user data when asked
3. remove your user data or just rename it to keep it as a backup
   How to remove the User Data of Chrome:
   1. open a folder in Windows
   2. paste this address into the address bar of that window
      %LOCALAPPDATA%\Google\Chrome
   3. rename the folder “User Data” to “User Data_OLD” (this is your backup)
4. reboot your computer
5. now, reinstall Chrome with the offline installer for Chrome

Situation: The client has a problem to login GlobalProtect with this error: device or feature requires globalprotect subscription license.

Resolution 1: Remove the GlobalProtect and reinstall it.

Resolution 2: If it’s from a mobile device like a phone or tablet, we need the licenses, or we can configure a 3rd party VPN agent off the Palo.

Resolution 3: If he uses MacOS 13 (Ventura) or latest version, you may need to upgrade GlobalProect version to 5.2.4 or higher.

Resolution 4: If you nstall GlobalProect from Appel store, it may not work. You must install it from GlobalProtect Portal.

Enable “Save User Credentials” in client authentication settings under GlobalProtect Portal GUI: Network > GlobalProtect > Portals> (portal name) > Agent > (agent name) > Authentication. So user only needs to enter their username/password combination one time.

Situation: After the client fixed Windows 10 update issue, he has a problem to run office word with this error “C:\Windows\SYSTEM32\dxgi,dll is either not designed to run on Windows or it contains an error.” status 0xc0000020.

Resolution 1: Repairing Office online

Go to Settings > Apps > Apps and Features > Microsoft Office > Modify > Repair.

Resolution 2: Repair corrupted system files.

Check for system file corruption: Open Command Prompt as an administrator and run the command “sfc /scannow” to check for and repair any corrupted system files.

Resolution 3: Re-install Microsoft Visual C++

Go to Settings > Apps & Features. uninstall Microsoft Visual C++, restart PC.

Download and install the latest Microsoft Visual C++ from here: https://www.microsoft.com/en-us/download/detail…

Resolution 4: Re-install office 365.

Resolution 5: Run System restore. please refer to this post:

How to use System Restore on Windows 7 – Step by step with …