Author: Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Can’t wake up laptop from sleep mode, despite the power LED being on

Resolution 1: Close the screen meaning put the screen down to the keyboard. Then open it again. If the screen doesn’t display and the power led is on, press Enter key. If the power led is off, press the power key to turn it on.

Resolution 2: Press the power key to turn off the power led. Then turn it on.

Resolution 3: Disconnect external devices: Disconnect any external devices connected to your laptop, such as USB drives, printers, or docking stations. Sometimes, these devices can interfere with the wake-up process.

Resolution 4: Update drivers: Outdated or incompatible drivers can cause sleep mode issues. Visit the manufacturer’s website of your laptop and download the latest drivers for your hardware components, especially the display and power-related drivers.

Resolution 5: Adjust BIOS/UEFI settings: Enter your laptop’s BIOS/UEFI settings by pressing a specific key during startup (often displayed on the screen). Look for any power-related settings that may affect sleep mode behavior and adjust them accordingly. Be cautious while making changes in the BIOS settings, as it can impact the system’s functionality if not done correctly.

Resolution 6:Perform a power cycle: Shut down your laptop completely, unplug the power cord, and remove the battery (if it’s removable). Press and hold the power button for about 15 seconds. Then, reconnect the battery and power cord, and turn on the laptop to see if it resolves the issue.

 

Barracuda Backup: Could not connect to the backup Agent software

Situation: The client has a problem to schedule to backup a new server using barracuda Backup with this error message: Could not connect to the backup Agent software

Troubleshooting 1: Restart related services such as

Volume Shadow Copy
Microsoft Software Shadow Copy Provider
HyperV Virtual Machine Management (if present)
Barracuda backup agent

Background Intelligent Transfer Service
Cryptographic Services
COM + Event Systems

Please also refer to this post:

Barracuda Backup doesn’t work

Troubleshooting 2: Reinstall Barracuda Backup Agent. Please refer to this psot:

 

Problem to remove Google Chrome from Windows 11

Situation: The client can’t run google Chrome. Then he tries to remove Chrome by going to Control Panel or Settings>apps. However, o matter he tries, he can’t remove Chrome from the Windows 11.

Resolution 1: use PowerShell command

$app = Get-WmiObject -Class Win32_Product | Where-Object {$_.Name -match 'Google Chrome'}

Resolution 2: Run elevated prompt command

IF EXIST “C:\Program Files (x86)\Google\Chrome\Application\93.0.4577.63\Installer\setup.exe” (“C:\Program Files (x86)\Google\Chrome\Application\93.0.4577.63\Installer\setup.exe” –uninstall –multi-install –chrome –msi –system-level –force-uninstall)

Replace the text for your installed version.

Or

Start-Process -FilePath ‘C:\Users\Administrator\AppData\Local\Google\Chrome\Applicat‌​ion\47.0.2526.80\Ins‌​taller\setup.exe’ -ArgumentList ‘/uninstall’, ‘/silent’ -Wait

Can’t open Google Chrome

Situation: When click on Chrome, it doesn’t open and run.

Resolution 1: Check any Windows update. Install it and restart.

Resolution 2: Make sure the Chrome is not running in the background. Open Task Manager and check if Chrome is running. If so, end task.

Resolution 3: Update Chrome or reinstall it.

Resolution 4: Perform a clean re-install of Chrome:

  1. completely close Chrome
    ​How to close Chrome completely:

    1. close all windows of Chrome
    2. open the Windows Task Manager [ctrl + shift + esc]
    3. if you see any open Chrome processes (chrome.exe), end them
  2. uninstall Chrome and choose to remove your user data when asked
  3. remove your user data or just rename it to keep it as a backup
    How to remove the User Data of Chrome:

    1. open a folder in Windows
    2. paste this address into the address bar of that window
      %LOCALAPPDATA%\Google\Chrome
    3. rename the folder “User Data” to “User Data_OLD” (this is your backup)
  4. reboot your computer
  5. now, reinstall Chrome with the offline installer for Chrome

 

 

Can’t login GlobalProtect with error: device or feature requires globalprotect subscription license

Situation: The client has a problem to login GlobalProtect with this error: device or feature requires globalprotect subscription license.

Resolution 1: Remove the GlobalProtect and reinstall it.

Resolution 2: If it’s from a mobile device like a phone or tablet, we need the licenses, or we can configure a 3rd party VPN agent off the Palo.

Resolution 3: If he uses MacOS 13 (Ventura) or latest version, you may need to upgrade GlobalProect version to 5.2.4 or higher.

Resolution 4: If you nstall GlobalProect from Appel store, it may not work. You must install it from GlobalProtect Portal.

 

C:\Windows\SYSTEM32\dxgi,dll is either not designed to run on Windows or it contains an error with code C0000020

Situation: After the client fixed Windows 10 update issue, he has a problem to run office word with this error “C:\Windows\SYSTEM32\dxgi,dll is either not designed to run on Windows or it contains an error.” status 0xc0000020.

Resolution 1: Repairing Office online

Go to Settings > Apps > Apps and Features > Microsoft Office > Modify > Repair.

Resolution 2: Repair corrupted system files.

Check for system file corruption: Open Command Prompt as an administrator and run the command “sfc /scannow” to check for and repair any corrupted system files.

Resolution 3: Re-install Microsoft Visual C++

Go to Settings > Apps & Features. uninstall Microsoft Visual C++, restart PC.

Download and install the latest Microsoft Visual C++ from here: https://www.microsoft.com/en-us/download/detail…

Resolution 4: Re-install office 365.

Resolution 5: Run System restore. please refer to this post:

How to use System Restore on Windows 7 – Step by step with …

GlobalProtect Connection failed because of Certificate issue

Situation: After renewing their Certificate for Globalprotect, the client has a problem to login VPN with Connection failed error.

Troubleshooting: When renewing the certificate, the client might exports the current SSL certificate instead of generating the CSR. Or they enter using different SSL name. We fix the problem by generating a new CSR with different name, export and rekey in GoDaddy. Then import it in GlobalPrtect. Deleted the old SSL and modify SSL/TLS Service profile to use the new SSL.