Author: Bob Lin

Situation: The user uses Firefox to edit his PDF file. Sometimes, he has a problem to print.

Troubleshooting 1: switch the Open with from Firefox to Adobe Reader.

Troubleshooting 2: If he can print paper size 8.5″X11″ but not A4, go the properties of the printer to change the paper size.

The error you’re encountering, “server or share name specified in the path may be invalid,” typically occurs when the Exchange server is unable to access the network share where you’re trying to save the PST file. This could be due to a number of reasons, such as incorrect permissions, an inaccessible network path, or incorrect formatting of the file path.

Here are some steps to troubleshoot and resolve the issue:

1. Verify the Network Share Path:

• Make sure that the path you’re using is correct and accessible from the Exchange server.
• The path should be in UNC format (e.g., \\ServerName\ShareName\filename.pst).
• Test the Path:
  • From the Exchange server, open File Explorer and try to manually navigate to the path.
  • Ensure that the server name and share name are correct and that you can create a file in that location.

2. Check Permissions:

• Ensure that the “Exchange Trusted Subsystem” group has Read/Write permissions on the network share.
• To set permissions:
  • On the file server, navigate to the shared folder.
  • Right-click the folder, choose Properties, and go to the Sharing tab.
  • Click Advanced Sharing and then Permissions.
  • Add Exchange Trusted Subsystem with Full Control permissions.
• Verify that the share permissions and the NTFS permissions both allow access.

3. Use the Exchange Server’s FQDN:

• Sometimes, using the fully qualified domain name (FQDN) of the server in the UNC path can resolve the issue.
• Example: Instead of \\FileServer\PSTExports\UserMailbox.pst, use \\FileServer.Domain.com\PSTExports\UserMailbox.pst.

4. Ensure the Exchange Server Has Access to the Share:

• If you’re using multiple Exchange servers, ensure that the server processing the request has access to the network share.
• You can force the export request to run on a specific server by specifying the -MailboxServer parameter when using PowerShell:powershellCopy codeNew-MailboxExportRequest -Mailbox "UserMailbox" -FilePath "\\FileServer\PSTExports\UserMailbox.pst" -MailboxServer "ExchangeServerName"

5. Test the Path with PowerShell:

• You can try running a simple command to test if the Exchange server can write to the share:powershellCopy codeTest-Path -Path "\\FileServer\PSTExports\test.txt"
• You can also try creating a test file:powershellCopy codeNew-Item -Path "\\FileServer\PSTExports\test.txt" -ItemType "file"
• If these fail, the issue is likely with permissions or the network path.

6. Check for Typos and Format Errors:

• Ensure there are no typos or extra spaces in the path.
• Double-check the share name and folder structure.

7. Restart the Exchange Server:

• If you’ve verified the above steps and are still encountering issues, try restarting the Exchange server. This can sometimes resolve permission or network issues.

8. Consider Local Export:

• As a last resort, you could export the PST file to a local drive on the Exchange server and then manually move the file to your desired location:powershellCopy codeNew-MailboxExportRequest -Mailbox "UserMailbox" -FilePath "D:\Exports\UserMailbox.pst"
• After the export, you can manually copy the PST file to the network share.

By following these troubleshooting steps, you should be able to resolve the issue and successfully export the PST file from Exchange 2016. If the problem persists, double-check all network configurations, or consider engaging your network or system administrator to assist with the file share setup.

Q: Recently, when I click on a link people sent to me n Microsoft Teams, it always redirects to https://statics.teams.cdn.office.net/evergreen-assets/safelinks/1/atp-safelinks.html. Why?

A: The link you provided appears to be related to Microsoft’s Safe Links feature, part of Microsoft Defender for Office 365. Safe Links is designed to protect users from malicious links in emails and other Office 365 communications, such as Teams. When you click a link in a Teams message, email, or document, Safe Links checks the URL for any potential threats, such as phishing or malware. If the link is safe, it will redirect you to the intended destination. If it’s not, Safe Links blocks access or warns you about the potential danger.

If you find that your Teams links are consistently redirecting through Safe Links, it could be due to the following reasons:

1. Organization Policy: Your organization may have Safe Links enabled by default for all Office 365 applications, including Teams, to provide an extra layer of security.
2. Malicious Link Detection: Safe Links is checking the URL to ensure it’s safe before allowing access, even if the link is legitimate.
3. URL Rewriting: Safe Links may rewrite the URLs to route through its service for tracking and security purposes, which is why you see the Safe Links URL instead of the original one.

If this behavior is causing issues or if you believe it’s unnecessary for certain links, you can reach out to your IT administrator. They can adjust the Safe Links policies based on your organization’s security requirements.

Hi everyone! Today, we’re diving into troubleshooting Microsoft Teams issues. If you’re experiencing problems with Teams, don’t worry. We’ve got you covered with some easy solutions. Let’s get started!

1. Check Your Internet Connection

First things first, make sure your internet connection is stable. Teams relies on a strong connection to function properly. Try resetting your router or switching to a different network to see if that resolves the issue.

2. Update Microsoft Teams

Outdated software can cause problems. To update Teams, click on your profile picture in the top right corner of the app and select ‘Check for updates.’ Teams will download and install any available updates automatically.

3. Clear the Teams Cache

Sometimes clearing the Teams cache can fix various issues. Press Windows + R, type %appdata%\Microsoft\Teams for Classic Teams, and press Enter. If you are using new Teams, type %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams. Delete everything in this folder to remove old settings and cached data.

4. Verify Permissions

Check if Teams has the necessary permissions. Go to Settings, click on ‘Privacy,’ and ensure that Teams has access to your camera, microphone, and other relevant permissions.

5. Reinstall Microsoft Teams

If none of the above steps work, try reinstalling Teams. Uninstall the app from your device, then download the latest version from the Microsoft Teams download page and reinstall it.

And there you have it—some quick and easy solutions for common Microsoft Teams problems. If this video helped you out, please give it a thumbs up and subscribe for more tech tips. If you have any questions or need further assistance, leave a comment below.

Getting an error “The file is too large for the destination file system” when copying a large file to your USB drive? This common issue has a simple explanation.

Most USB drives use the FAT32 file system, which has a 4 GB file size limit. If your file is larger, you’ll hit a wall.

To fix this, reformat the drive to NTFS or exFAT, which supports larger files. Remember to back up your data first!

And that’s it! Now you can transfer large files without any problems. Thanks for watching!

To fix the “Out of Memory” error in an Internet Browser, you can follow these troubleshooting solutions:

Solution 1: Disable Browser Extensions.

Some extensions consume excessive memory. To disable unnecessary ones go to Settings, then Extensions Remove the Extensions you don’t want.

Solution 2: Clear Browser Cache and Cookies. Cached files and cookies can bloat the browser. To clear them, go to Settings. Under Settings, click on Privacy and security. Click on Delete browsing data. Select the data you want to delete such as Browsing history, Download history, Cookies and other site data, Cached images and files. Click on Delete data.

Solution 3: Update the Browser. Ensure your browser is up to date as updates r use 64 bit version, which may fix memory management issues. Go to the Settings. Click on Help.  Then About to check for updates.

Solution 4: Disable Hardware Acceleration. Disabling hardware acceleration can sometimes reduce memory usage. Go to Settings. Click on System. > disable “Use graphics acceleration when available”.

Solution 5: Turn On Memory Saver. Go to Settings. Click on Performance. Then disable Memory saver.

Solution 6: Reset the Browser. Keep in mind that Reset will sign you out of your accounts, remove extensions, and reset personalized settings to the default settings. Go to Settings. Click on Reset settings. Then Restore settings to their original default.

Solution 7: Delete Temporary Files. Press the Windows key once and search for “storage”. Open “Storage settings” from the search results. Open “Temporary files”. Here, select everything, particularly “Temporary Internet Files” and “Temporary files”. But make sure to leave “Downloads“. Now, click on “Remove files”.

Solution 8: Increase Virtual Memory (Paging File). Go to Control Panel. Click on System. Click on Advanced system settings. Click on Settings under Performance. Click on Advanced tab. Change (under Virtual memory). Adjust the size manually by unchecking Automatically manage paging file size for all drives. Then check Custom size. Test by assigning recommended paging file size.

Solution 9: Scan for Malware. Run a Windows Defender to check any virus and malware.

Solution 10: Install Windows update.

This issue where clicking an app icon in Windows opens a different app could be due to several reasons, such as a corrupted user profile, a problem with the Start menu, or issues with the app shortcuts. Here are some steps to troubleshoot and fix the problem:

1. Restart Your Computer Sometimes, a simple restart can resolve the issue.
2. Check for Windows Updates Make sure your system is up to date:

• Go to Settings > Update & Security.
• Click Check for updates.

3. Rebuild the Icon Cache Rebuilding the icon cache can often fix icon-related issues:

• Open Command Prompt as an administrator.
• Type the following commands one by one and press Enter after each command:
  • ie4uinit.exe -show
  • taskkill /IM explorer.exe /F
  • DEL /A /Q “%localappdata%\IconCache.db”
  • DEL /A /F /Q “%localappdata%\Microsoft\Windows\Explorer\iconcache*”
  • shutdown /r /f /t 00

4. Reset the Windows Start Menu Open Windows PowerShell as an administrator. Run the following command:

• Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

5. Recreate the App Shortcuts Sometimes, the shortcuts themselves may be corrupted. Recreate the shortcuts:

• Delete the existing shortcut.
• Navigate to the app’s installation directory.
• Right-click the app’s executable file and select Create shortcut.
• Move the new shortcut to the desired location.

6. Check for Malware Malware can sometimes cause unexpected behavior. Run a full system scan using Windows Defender or your preferred antivirus software.
7. Create a New User Profile If the issue persists, try creating a new user profile:

• Go to Settings > Accounts > Family & other users.
• Click Add someone else to this PC.
• Follow the prompts to create a new user account.
• Log in with the new account and see if the issue persists.

8. System Restore If the problem started recently, performing a system restore might help:

• Go to Control Panel > System and Security > System.
• Click System protection in the left pane.
• Click System Restore and follow the prompts to restore your system to an earlier point.

9. Reinstall the Problematic Apps If specific apps are causing the issue, try reinstalling them:

• Uninstall the problematic apps.
• Download and install the latest versions from the official websites.

How to fix FedEx ShipEngine services are not running on remote machine?

To fix the “ShipEngine services are not running on the remote machine” issue, you can follow these troubleshooting steps:

1. Check ShipEngine Service Status:
   • Ensure that the ShipEngine services are installed and running on the remote machine.
   • On Windows, you can check this by opening the Services application (services.msc) and looking for ShipEngine-related services. Ensure they are started.
2. Remote Machine Accessibility:
   • Verify that you can connect to the remote machine. Ensure it is reachable over the network and there are no firewall rules blocking the connection.
   • Try pinging the remote machine IP address or using remote desktop to access it.
3. Restart Services:
   • Sometimes, simply restarting the services can resolve the issue. In the Services application, right-click the ShipEngine services and select “Restart.”
4. Check Service Dependencies:
   • Ensure all dependencies required by ShipEngine services are also running. This can usually be checked in the properties of the service under the “Dependencies” tab.
5. Review Logs:
   • Check the logs for ShipEngine services on the remote machine. Logs can often provide specific error messages or hints about what might be going wrong.
6. Configuration Settings:
   • Verify that the configuration settings for ShipEngine are correct. This includes checking any configuration files or settings in the ShipEngine application to ensure they are pointing to the correct resources.
7. Update ShipEngine:
   • Ensure you are running the latest version of ShipEngine. There may be bug fixes or improvements in newer versions that resolve the issue.
8. Permissions:
   • Ensure that the user account running the ShipEngine services has the necessary permissions to execute and access required resources on the remote machine.
9. Reinstall ShipEngine:
   • If none of the above steps work, consider reinstalling the ShipEngine services on the remote machine.

If the problem persists after trying these steps, you might need to reach out to ShipEngine support.

If your PC System Time and the Time in System Tray are different, please follow these steps to fix it.

1. Restart your computer.

Sometimes a simple restart can resolve the issue.

2. Check for Windows updates.

Make sure your system is up to date.

Go to Settings, Update and Security.

Click Check for Updates.

3. Perform a System Scan

Open command line with administrator privilege, scan and fix any missed and damaged files.

For example, SFC/scannow and DISM/online/cleanup-image/restore-health.

4. Create a new user profile.

If the issue persists, try creating a new user profile.

Go to Settings or Accounts, Family and Other Users.

Click Add someone else to this PC.

Follow the prompts to create a new user account.

Log in with the new account and see if the issue persists.

This issue where clicking an app icon in Windows opens a different app could be due to several reasons, such as a corrupted user profile, a problem with the Start menu, or issues with the app shortcuts. Here are some steps to troubleshoot and fix the problem:

1. Restart Your Computer

Sometimes, a simple restart can resolve the issue.

2. Check for Windows Updates

Make sure your system is up to date:

1. Go to Settings > Update & Security.
2. Click Check for updates.

3. Rebuild the Icon Cache

Rebuilding the icon cache can often fix icon-related issues:

1. Open Command Prompt as an administrator.
2. Type the following commands one by one and press Enter after each command:bashCopy codeie4uinit.exe -show taskkill /IM explorer.exe /F DEL /A /Q "%localappdata%\IconCache.db" DEL /A /F /Q "%localappdata%\Microsoft\Windows\Explorer\iconcache*" shutdown /r /f /t 00

4. Reset the Windows Start Menu

1. Open Windows PowerShell as an administrator.
2. Run the following command:powershellCopy codeGet-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

5. Recreate the App Shortcuts

Sometimes, the shortcuts themselves may be corrupted. Recreate the shortcuts:

1. Delete the existing shortcut.
2. Navigate to the app’s installation directory.
3. Right-click the app’s executable file and select Create shortcut.
4. Move the new shortcut to the desired location.

6. Check for Malware

Malware can sometimes cause unexpected behavior. Run a full system scan using Windows Defender or your preferred antivirus software.

7. Create a New User Profile

If the issue persists, try creating a new user profile:

1. Go to Settings > Accounts > Family & other users.
2. Click Add someone else to this PC.
3. Follow the prompts to create a new user account.
4. Log in with the new account and see if the issue persists.

8. System Restore

If the problem started recently, performing a system restore might help:

1. Go to Control Panel > System and Security > System.
2. Click System protection in the left pane.
3. Click System Restore and follow the prompts to restore your system to an earlier point.

9. Reinstall the Problematic Apps

If specific apps are causing the issue, try reinstalling them:

1. Uninstall the problematic apps.
2. Download and install the latest versions from the official websites.