Symptoms:
– 🔌 HP Smart displayed the printer as offline
– 🕒 The print job stayed in the queue and didn’t process
– 📶 The printer’s Wi-Fi icon was blinking, indicating a network problem
Resolution: We fixed the problem by restarting the printer.
Quick Fix Checklist
1. Restart Everything
- Turn off your printer, computer, and Wi-Fi router.
- Wait 30 seconds, then power them back on in this order: router → computer → printer.
2. Check Network Connection
- Make sure your printer and computer are connected to the same Wi-Fi network.
- If the printer’s Wi-Fi light is blinking, it’s not connected—press and hold the Wireless button until it starts blinking, then use HP Smart to reconnect.
3. Use HP Smart’s Diagnose & Fix Tool
- Open the HP Smart app on your PC.
- Click the wrench icon (bottom left) and select Diagnose & Fix.
- Follow the prompts—it can automatically resolve offline issues.
4. Set Printer as Default & Disable Offline Mode
- Go to Settings > Devices > Printers & Scanners.
- Click your printer → Manage → Set as default.
- Then click Open queue, go to Printer menu, and uncheck “Use Printer Offline”.
5. Update or Reinstall Printer Drivers
- Visit HP’s official support page and download the latest drivers for your model.
- You can also run HP Print and Scan Doctor to detect and fix driver issues.