Situation: One of users can’t receive other two company users’ emails. All these two users/s emails go to the Junk folder.
Troubleshooting: run Message trace search, we find they are sent to Junk folder because of Spam filter.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-3.png)
Resolution 1: Add those two users’ email addresses to Save sender in Outlook.
Resolution 2: Modify Spam rule and policy in Microsoft 365 admin center
- Login Office 365 and then Microsoft 365 admin center.
- Click Security on the left pane.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-4.png)
3. Click on Policies & rules.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-5.png)
4. In Policies & rules, select Threat policies.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-6-1024x420.png)
5. in Threat policies, select Anti-spam
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-7.png)
6. Select Anti-spam inbound policy.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-8.png)
7. Make sure SPF Record is off and all Test mode is off.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-9.png)
8. You may want to add those users’ email addresses to Allowed senders.
![](http://www.chicagotech.net/WordPress/wp-content/uploads/2022/01/image-10.png)